Adjusting to the New Normal: Banks Challenged with Balancing User Experience and Fraud Prevention

• Oct 7, 2022
• By Christina Luttrell

As Americans re-engage in-person activities, inside and out, one thing is clear: the pace of digitization has changed. While many had already embraced digital-first banking, consumers of all types have taken their interactions digital and aren’t looking back.   According to a recent survey, nearly half of Americans changed their banking approach since the pandemic began. As Mike Mayo, a Wells Fargo security analyst, wrote, “What...

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