BY LIN GRENSING-POPHAL With claims of sexual harassment being levied against prominent figures in Hollywood, sports and industry, community banks are wise to ensure that…
BY CHAD DAVIS Technologies have drastically changed the banking landscape, but the fundamentals for delivering on service standards are just as important as ever. Members…
BY SARAH BERKOWSKI As the financial reform effort aimed at rolling back the 2010 Dodd-Frank Act winds its way through the U.S. Senate, it appears…
BY AARON GREGERSON Meeting the demands of financial consumers has become increasingly difficult over the past two decades or so. Technology and the evolution of…
BY MARK WICKARD The Problem: : Most CU’s do not differentiate between variable rate alternatives – specifically floating rate and adjustable rate – which leads…
BY GENE PRANGER A frazzled mom drops by the credit union to apply for a car loan. Her 4-year-old twins race across the room and…
BY JIM GALLAGHER The latest disruption to the financial industry is the emerging presence of digital commercial lending. Consumers have long been able to apply for…
BY JOHN SAN FILIPPO DaLand Solutions moves to strengthen its role as a true credit union technology leader. AURORA, Colo. and Rocky Hill, Conn. –…
BY KENNETH C. BATOR “Have you had any sales training?” This was one of the initial questions during my first interview for what eventually began…
BY NICK BROWN Several years ago, while I was working as a credit union outbound call center manager, I was asked to lead a series…
BY TIM O’HARA Although it was 14 years ago when I was planning for the content of CU BUSINESS magazine in late 2004, my plan…
By Dave Buerger Imagine you wanted to book a vacation or a business trip, but instead of heading to an online travel site, you had…