Press "Enter" to skip to content

Credit Union Business Magazine

Featured

PSCU Releases “Fast Access, Fast Payments” White Paper

Report focuses on aligning member expectations with current payments infrastructure St. Petersburg, Fla.— (Sept. 22, 2020) —Accelerated by the global COVID-19 pandemic,credit union member demand…

Featured

Two Ohio Credit Unions Finalize Merger

Latest merger for Pathways creates a $492 million credit union serving 40,900 members with 15 branches in the central and southwestern Ohio markets.     Pathways Financial…

Featured

What credit unions learned from COVID-19

The coronavirus has been as challenging for credit unions as it has been tough on the members they serve. Think back to this same time…

Featured

How to Evaluate Loan Pools in Today’s Market

Understanding the importance of evaluating all asset classes, including whole loans, when constructing a financial institution’s balance sheet is always important. However, in the current…

Featured

ALM First Launches In Your Best Interest Podcast

Dallas, Texas – ALM First, a strategic partner to more than 300 depositories nationwide with over $40 billion in assets under management, launches its new podcast series, In…

Featured

CUTX Offers Free Anti-body Testing to its Employees

ALLEN, Texas, July 23, 2020 –With the impact of COVID-19 affectingso many individuals,Credit Union of Texas (CUTX) has partnered with Kai Medical Laboratories in Dallas…

Featured

MEMBERS CU GROWING THROUGH HISPANIC OUTREACH

Members Credit Union in Connecticut is already seeing the rewards of its intentional, focused effort to attract members of the local Latino community to the $31.4…

Featured

Entrust Datacard launches payment card issuance HSM

Despite massive gains in digital transformation during the pandemic, credit union cybersecurity strategies still lag Digital banking usage has skyrocketed since the coronavirus broke out:…

Featured

PSCU Completes Acquisition of Primax

St. Petersburg, Fla. — (June 30, 2020) — PSCU, the nation’s premier payments credit union service organization (CUSO), today announced that it has completed the…

Featured

How to Hedge Mortgage Pipeline Risk

Mortgage lending continues to represent a significant portion of business for most credit unions and banks serving consumers. These home loans provide an important revenue…

Featured

LAFCU Leading the Way in COVID-19 Member Assistance

Los Angeles Federal Credit Union (LAFCU) is at the forefront of member hardship assistance programs designed to financially help their members during the COVID-19 pandemic.…

Featured

3 Tips to Make Indirect Lending More Profitable

Indirect lending has been a critical component of the credit union industry’s rising domination of the auto lending market. Credit unions with indirect programs have experienced consistent…

Featured

4 Ways CUs Can Help Members With Automation

Today’s tech-savvy consumers compare their banking experiences to interactions with the most disruptive companies, including consumer tech giants like Google, streaming services like Netflix, and…

Featured

Catalyst Corporate Purchases Payments Provider Aptys Solutions

Plano, TX–Catalyst Corporate Federal Credit Union announces its acquisition of Georgia-based Aptys Solutions, the leading provider of real-time processing and electronic payments solutions for correspondent…

Featured

Creating a Better Member Experience in Credit Unions

Credit unions are unique, because by definition, they are by and for their members. They have always prioritized providing an exceptional service and building personal…

Featured

20 Credit Union Sales Myths Debunked Part 2

Last month we published the first ten myths of this “Twenty Credit Union Sales Myths Debunked” series. *** I received some great reviews of the…

Featured

7 Headline Tips from The Pros

More financial organizations are writing blogs and social media posts than ever before. However, simply creating content isn’t necessarily the key to your organization’s success.…

Featured

Are You Ready for Your Digital Future?

A growing number of technology trends—from the massive influence of the cloud and mobile devices, to the impact of big data—are pressuring all types of…

Featured

20 CU Sales Myths Debunked {Part 1}.

As I travel the country to provide training to salespeople and their leaders, I encounter many myths about selling. While some are quite funny and…

Featured

A 20/20 View Into the Current State of Open Banking

 Just a few years ago, financial institutions and fintechs seemed to be squarely positioned on a collision course, with institutions working to protect their customer…

Featured

3 Core Liquidity Principles

Recent events in the repo market serve as a reminder for depository institutions to continue to heed essential liquidity procedures, considering that the Federal Reserve…

Featured

Preparing for the Full Impact of Faster Payments

As interest in U.S. faster payments systems continues to grow, so too do the questions and concerns many companies have regarding not just its impact…

Featured

Credit Union Branch Strategies in the Experience Era

According to Accenture, we are entering the Experience Era, punctuated by the delivery of more personalized and adaptive customer experiences powered by human-machine collaboration. This…

Featured

Liquidity Forecasting: A Must for 2020 Planning

No matter the movement in rate forecasts and growth expectations, liquidity remains critical for healthy institutions. In order to ensure that adequate liquidity sources are…

Featured

Members Really Don’t Care About the Features

If you have ever received sales training you are probably very familiar with the saying, “Features Tell – Benefits Sell”. In fact, it’s likely the…

Featured

PSCU Optimizes Contact Center Experience

PSCU, the nation’s premier payments CUSO, today announced the deployment of desktop automation through its partnership with Jacada, a leading worldwide provider of customer service robotic process automation (RPA).…

Featured

Creating Genuine Relationships with Members

As many credit union executives know, communication is a crucial aspect of building long-standing relationships with members. Credit unions need to use each channel and…

Featured

Using Automation to Increase Loan Participation

Loan participation is not a new concept, but the way credit unions approach it is in need of an update. Currently loan participation is a…

Featured

A Human-Centered Approach to Workflow Management

As a result of daily interactions with experience leaders like Amazon, Spotify and Google, today’s credit union members are conditioned to anticipate delightful, technological interactions…

Featured

PSCU Announces $100 Million in Multi-Year Investments

PSCU, the nation’s premier payments credit union service organization (CUSO), today announced a multi-year investment of $100 million to further advance its industry-leading solutions to benefit the…

Featured

Tremont CU Takes Its SEGs Seriously

Boston Based CU Adds Biotech Council and its’ 1,200 Firms to Fields of Membership and Utilizes Innovative Approach with its many SEGs Select Employee Group…

Featured

Five Must Dos to Get Members for Life

Credit unions are on the rise. More people all over the country are recognizing the benefits of using the services they provide. However, keeping those…

Featured

Myth vs. Reality of Contactless Payments Security

The U.S. is experiencing a turning point in the adoption of contactless payment methods. More and more merchants are beginning to embrace contactless and turn…

Featured

Maintain Your Profitability with MSR Hedging

Over the course of 2019, the yield curve has significantly decreased and flattened causing primary mortgage rates to fall. This has caused an increase in…

Featured

The Future of SMB Credit Data

Is small business risky business? Without comprehensive credit data to demonstrate whether small and medium businesses (SMBs) are reliable, some companies hesitate to engage their…

Featured

For a Successful CEO Evaluation – Go to the BARS

In our experience nearly all CEO evaluation surveys fall short of their intended objective. Board members want to fulfill their obligation to provide candid and…

Featured

The Challenges and Opportunities of Peer-to-peer Lending

As peer-to-peer lending grows in popularity and consumers increasingly have access to lenders outside of their local communities, what can community banks do to strengthen…

Featured

Member Service Experience for Mobile Banking Apps

The Federal Reserve Board’s Survey of Household Economics and Decisionmaking (SHED) from 2017 revealed that about half of U.S. adults with bank accounts had used…