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Credit Union Business Magazine

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LSCI Announces Return To In-Person Events

ARLINGTON HEIGHTS, IL, July 20, 2021 – Lending Solutions Consulting (LSCI) is excited to announce the return to live, in-person training courses and events! Their…

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PSCU Names Two New Associate Directors to Board

St. Petersburg, Fla. — (July 20, 2021) — PSCU, the nation’s premier payments credit union service organization (CUSO), today announced the appointment of Todd Lane,…

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SCOREUP CREDIT BUILDER LOAN

Strategy to help members increase their credit score and financial wellbeing pays off There is a huge emphasis on building credit as a core component…

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Time to Hit the Reset Button

After a long tumultuous year, now is the time for credit union leaders to rethink where to go from here. Understanding that COVID-19 is not…

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The 5 Best Outbound Call Lists Right Now

I started making outbound sales calls to members when I joined our credit union’s outbound call center, in March of 2006. This was a brand-new…

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MarketMatch selected by Education Credit Union for website redesign

June 25, 2021—Waynesville, Ohio— MarketMatch, Inc., a full-service, digital-forward marketing agency specializing in community financial institutions, announces it has been retained by Texas-based EducationCredit Union…

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How to Increase Long-term Margins Post Pandemic

The pandemic caused widespread hardship for consumers and heavily impacted how credit unions (CUs) needed to operate. Members increased their savings withdrawals and requested deferrals…

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3 Ways To Improve Your Credit Union’s Reputation

Reputation is key to your Credit Union’s success. Create a trustworthy, positive impression for customers with these ways to improve your Credit Union’s reputation. When…

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CUES Offers New ALM Resource for CU Board Members

MADISON, Wis.— Credit union directors have a new asset liability management (ALM) resource to turn to, thanks to a course covering the topic available now as…

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Community First CU announces VP promotion, new VP hire

Community First Credit Union has promoted Craig Gloudemans to Vice President of Finance and welcomed Bill Gunckel as Vice President of Information Security. Gloudemans’ Community…

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The Art of the Single Source of Truth

Banking is both an art and science. There are technical components to banking – but for me, it’s how these parts come together to create…

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Mortgage Hedging in 2021— Payups and Politics

So far in 2021 the mortgage environment has felt like a reversal of 2020’s anomalous events. Furthermore, as if hedging mortgage risk wasn’t complicated enough,…

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The Four Core Values of Selling

For the last six years, I have worked with some amazing people and credit unions to help them improve their sales and service cultures. One…

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Having Your Videoconference Hacked is a Real Threat

Remote working during the pandemic caused most of us to adapt into online meeting masters. We regularly host team meetings, contact our members, and conduct…

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New CEO Introduced At Bloom Credit Union

GRAND RAPIDS, MICHIGAN, JUNE 14, 2021 – Bloom Credit Union (BCU) announced on Monday that BCU’s Chief Financial Officer, Joseph Heintskill, will succeed Daniel Baines…

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Vijay Reddy Joins CSI as Chief Technology Officer

PADUCAH, Ky., June 8, 2021 – Computer Services, Inc. (CSI) (OTCQX: CSVI), a provider of end-to-end fintech and regtech solutions, has named Vijayaraghava (Vijay) Reddy as the company’s Chief Technology…

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CUES Consulting Now Backed by TalentTelligent Certification

MADISON, Wis.— CUES is pleased to announce Jennifer Stangl, Director of Professional Development, recently earned the TalentTelligent KSA Certification, expanding the offerings and resources available through CUES…

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How to Lighten Your Vendor Management Workload

The challenge with lifecycles is that they are on constant repeat. As soon as they are finished, it’s time to begin anew.  This holds true for vendor…

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ALM First Surpasses $55B in Assets Under Management

Dallas, Texas – ALM First, a strategic partner for more than 300 financial institutions nationwide, recently surpassed $55 billion in assets under management. As depositories continue to…

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SWBC Acquires DIMONT’s Auto Claims Division

SAN ANTONIO, TX (April 12, 2021) – SWBC has announced that it recently acquired the auto claims division of DIMONT, the largest provider of specialty insurance…

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Aptys Solutions Announces New CEO

Leading fintech company names Naseer Nasim as its President and CEO NORCROSS, Ga., April 5, 2021 –Aptys Solutions, a leading provider of cloud-based payments technology,…

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PSCU Expands Presence in the Aloha State

St. Petersburg, Fla. — (April 6, 2021) — PSCU, the nation’s premier payments credit union service organization (CUSO), has announced current Owners Honolulu Federal Credit Union…

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REX JOHNSON PASSES AWAY AT 77

ARLINGTON HEIGHTS, IL – MONDAY, APRIL 5, 2021 – Lending Solutions Consulting, Inc (LSCI) is sad to announce the passing of its founder, A. Rex Johnson at the age…

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CUES® Announces a Return to In-Person Events in 2021

MADISON, Wis.— Talent development leader CUES is pleased to announce select in-person events are returning in 2021, starting with offerings coming this summer. “We’re excited…

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Transforming Credit Unions into Technology Giants

Consumers today are, in many ways, spoilt for choice when it comes to the technology available to help them make living, eating, working, shopping and…

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CASE Credit Union Announces Executive Promotions

Singleton, Whitaker named Executive Vice President and Vice President of Lending LANSING, Mich. — CASE Credit Union recently announced two promotions within its team. Rachael Singleton…

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Credit Union of Texas Expands Partnership with PSCU

St. Petersburg, Fla. — (March 30, 2021) — PSCU, the nation’s premier payments credit union service organization (CUSO), has announced it has expanded its partnership…

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RfP: A New Way to Bill

Real-time payments – the authorization, settlement and movement of funds from the sender’s account to the recipient’s account within seconds, or in real time –…

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7 Steps to a Complete Sales Process

A few years ago, I had the opportunity to spend an entire day shadowing team members in a client’s branch network. I do quite a…

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Who’s to Blame? Beyond the Cloud

In February, the Senate Intelligence Committee hosted a hearing about the supply chain attack that affected SolarWinds and dozens of other companies and federal agencies,…

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Are Derivatives in Your Credit Union’s Toolbox?

New proposed derivatives rule may offer an opportunity for federally chartered credit unions to gain greater flexibility in managing interest rate risk and making profitable…

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Focusing on Financial Inclusion

How Financial Institutions Can Better Support Financial Inclusion and Wellness The pandemic has underscored many issues and gaps within the financial services industry. For banks…

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SWBC Investment Company Partners with AlphaCentric Funds

SAN ANTONIO, March 1, 2021 /PRNewswire/ — SWBC Investment Company and AlphaCentric Advisors LLC announced that SWBC Investment Company has assumed responsibility as investment sub-advisor of…

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TONITA WEBB NAMED NEW CEO OF VERITY CREDIT UNION

MARCH 1, 2021 (SEATTLE) – Today, Verity Credit Union’s Board of Directors announced the appointment of its new CEO, Tonita Webb, who will take over the position from current CEO, John…

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How to Get the Best of Both Worlds in Your Pre-Fund Plan

In a year where depositories face ongoing margin pressure, management teams and boardrooms across the country search for alternatives that generate additional profits. In many…

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PSCU to Host Virtual Member Forum 2021 April 20-22

Free event to provide credit union industry attendees with actionable insights, strategies and thought leadership St. Petersburg, Fla. (Feb. 23, 2021) – PSCU, the nation’s…

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3 Reasons Why No One Knows Your Brand

Are you cold calling and reaching out to prospects more than they’re calling you? Are you having to constantly explain who you are and what…

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Synthetic Identity Fraud in PPP Loans

Most banks and lenders are well aware of how synthetic identities can be used to fraudulently open a bank account and secure a credit card…

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The Importance of Cybersecurity in Banking

While some businesses drag their feet and move slowly into the digital age, banks must stay on top of new technology and innovations—especially when it…

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PSCU to Offer Installment Payments Solution

St. Petersburg, Fla. — (Feb. 10, 2021) — PSCU, the nation’s premier payments credit union service organization (CUSO), today announced it will soon offer a new…

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Three Ways to Approach Collections with Compassion

A study by Northwestern Mutual shows that over 26% of Americans took part in some form of payment deferral plan last year. While deferments provided…

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NewGround Promotes Adrian Ledbetter to Project Executive

Ledbetter to provide leadership, direction for all aspects of construction CHESTERFIELD, Mo., February 2, 2021–NewGround, a St. Louis-based innovative architecture, design, and project management firm,…

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WHY NOW IS THE TIME TO DEVELOP A SOUND INVESTMENT FRAMEWORK

Additional stimulus payments, traditional seasonal liquidity trends, lower loan demand and the low-rate environment could challenge financial institutions even further to deploy excess cash effectively…

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NewGround Appoints Eddie Ibarra as In-House Counsel

Ibarra to assist with contract negotiations, proposal responses CHESTERFIELD, Mo., January 18, 2021–NewGround, a St. Louis-based innovative architecture, design, and project management firm, is excited…

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RUNNING A CONTACT CENTER DURING TIMES OF CRISIS

COVID-19 impacted nearly every aspect of our daily lives and sent many businesses spiraling. How customers connect with businesses has changed, but the need for…

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The CEO Evaluation and Performance Review

One of the most important responsibilities of any credit union Board of Directors is the annual performance evaluation of the CEO. In my over forty…

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JMFA Names New Regional Sales Director

Industry expert with Midwestern roots to lead consulting efforts in Illinois and Missouri HOUSTON, Texas, (January 11, 2021) – JMFA, a leading profit-improvement consulting firm…

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Branch Traffic Amid a Pandemic

Even with spiking levels of COVID in communities across the country, credit union branches remain operational, and expect to stay open for business in their…

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CASE Credit Union Named Diversity Lender of the Year

Award recognizes financial help to small businesses in underserved markets LANSING, Mich. — CASE Credit Union announced today it has been awarded the U.S. Small…

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CO-OP REPORTS YEAR OF RECORD-BREAKING ACHIEVEMENT

CO-OP REPORTS YEAR OF RECORD-BREAKING ACHIEVEMENT IN TECHNOLOGY, PRODUCTS AND SERVICE DELIVERY TO CREDIT UNIONS Company Remains Debt-Free While Making Significant Investments to Help Credit…

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CASE Credit Union Named Diversity Lender of the Year

Award recognizes financial help to small businesses in underserved markets LANSING, Mich. — CASE Credit Union announced today it has been awarded the U.S. Small Business…

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Credit Unions and Declining Delinquency Rates

With COVID-19 driving a steep rise in U.S. unemployment throughout the spring and summer, coupled with pay cuts occurring across the country, the expectation was…

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Digital Experience Strategies that Won’t Fall Short

The writing has been on the wall that credit unions need strategic digital advances for their communication and member experience strategies. In 2020, the industry…

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PSCU Launches Digital Issuance Solution

Includes push provisioning to Apple Pay, Google Pay and Samsung Pay St. Petersburg, Fla. — (Dec. 10, 2020) — In an effort to continue enhancing…

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Elevations Credit Union Grows Mortgage Team in Denver

Commercial Lending Team hires two, and vendor management focus added to Senior Leadership Team Boulder, CO – December 10 , 2020 –  Elevations Credit Union announces the…

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Nusenda Credit Union Announces New CMO and SVP

Amy Nigrelli, new Chief Marketing Officer at Nusenda Credit Union Amy will oversee the departments of Marketing, Membership Development, and Community Relations.   She began on…

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4 Focus Areas to Maximize COVID-19 Budgeting Efforts

As the world eagerly awaits a post-COVID-19 reality, credit union finance leaders should seize the opportunity to make improvements in their budgeting processes today. It…

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How to Effectively Evaluate Investment Offerings

Excess liquidity, net interest margin compression and a low-rate environmenthave made the search for investment yield top of mind for many financial institutions and their…

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True Customer Service in Banking

You know, the evergreen proof point that many banks use to highlight their ‘unique point of differentiation.’ For a long time, customer service meant a…

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The Importance of CustomerCentricity in a Digital World

While customercentricity, also referred to as clientcentricity, is not necessarily a new term, many institutions are struggling to truly understand what it means to be…

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UNCLE Credit Union Announces Three Executive Promotions

LIVERMORE, Calif. (November 4, 2020)—UNCLE Credit Union, a full-service financial cooperative serving four counties in the eastern region of the San Francisco Bay Area and…

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10 Ways to Stopping P2P Payment Fraud in its Tracks

For a comprehensive look at P2P payment app fraud and guidelines for credit unions to help members detect and thwart this emerging threat,PSCU’s white paper,…

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South Carolina Federal Completes Third Merger of 2020

(N. Charleston, S.C.) – 11/2/2020 – South Carolina Federal Credit Union is proud to announce its completed merger with Charleston County Teachers Federal Credit Union. This…

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The Differentiating Power of Digital Member Service

Service and support is an incredibly important aspect of any relationship between a consumer and business; those organizations that fail to prioritize customer service will…

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How to Maintain Profitability in 2021

by Brittany Rollek, Director of Client Services, ALM First Financial Advisors While uncertainty continues and financial institutions grapple with credit performance and what to expect…

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BALANCING EMPLOYEES’ BEHAVIOR AND PRODUCTIVITY

One sentiment we hear from our partners and colleagues in the financial industry is,“We can’t wait to get our team back together again.”This is a…

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Does Your CU Have Cooperative Clout?

Are you fulfilling your mission to create value for members?  Are you doing so in a financially sustainable manner?  If so, then you have Cooperative Clout. Making…

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Lifting Organizational Sales Production

A few years ago, I was asked to present on sales compensation plans for a credit union client. The leaders of the credit union were…

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South Carolina Federal Hires SVP of Marketing

(N. Charleston, S.C.) – 10/08/2020 – South Carolina Federal Credit Union has hired Kristy Vasquez to serve as its new senior vice president of marketing. Vasquez…

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Uncovering an Alternative Approach to Core Innovation

Community financial institutions are at a crossroads as the industry arrives at a point where digital engagement reigns supreme. With many institutions using very similar…

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Jeanne D’Arc Credit Union Staff Announcements

LOWELL, MA – Mark S. Cochran, President and Chief Executive Officer of Jeanne D’Arc Credit Union, together with the Executive Team, are pleased to announce…

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PSCU Releases “Fast Access, Fast Payments” White Paper

Report focuses on aligning member expectations with current payments infrastructure St. Petersburg, Fla.— (Sept. 22, 2020) —Accelerated by the global COVID-19 pandemic,credit union member demand…

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Two Ohio Credit Unions Finalize Merger

Latest merger for Pathways creates a $492 million credit union serving 40,900 members with 15 branches in the central and southwestern Ohio markets.     Pathways Financial…

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What credit unions learned from COVID-19

The coronavirus has been as challenging for credit unions as it has been tough on the members they serve. Think back to this same time…

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How to Evaluate Loan Pools in Today’s Market

Understanding the importance of evaluating all asset classes, including whole loans, when constructing a financial institution’s balance sheet is always important. However, in the current…

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ALM First Launches In Your Best Interest Podcast

Dallas, Texas – ALM First, a strategic partner to more than 300 depositories nationwide with over $40 billion in assets under management, launches its new podcast series, In…

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CUTX Offers Free Anti-body Testing to its Employees

ALLEN, Texas, July 23, 2020 –With the impact of COVID-19 affectingso many individuals,Credit Union of Texas (CUTX) has partnered with Kai Medical Laboratories in Dallas…

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MEMBERS CU GROWING THROUGH HISPANIC OUTREACH

Members Credit Union in Connecticut is already seeing the rewards of its intentional, focused effort to attract members of the local Latino community to the $31.4…

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Entrust Datacard launches payment card issuance HSM

Despite massive gains in digital transformation during the pandemic, credit union cybersecurity strategies still lag Digital banking usage has skyrocketed since the coronavirus broke out:…

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PSCU Completes Acquisition of Primax

St. Petersburg, Fla. — (June 30, 2020) — PSCU, the nation’s premier payments credit union service organization (CUSO), today announced that it has completed the…

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How to Hedge Mortgage Pipeline Risk

Mortgage lending continues to represent a significant portion of business for most credit unions and banks serving consumers. These home loans provide an important revenue…

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LAFCU Leading the Way in COVID-19 Member Assistance

Los Angeles Federal Credit Union (LAFCU) is at the forefront of member hardship assistance programs designed to financially help their members during the COVID-19 pandemic.…

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3 Tips to Make Indirect Lending More Profitable

Indirect lending has been a critical component of the credit union industry’s rising domination of the auto lending market. Credit unions with indirect programs have experienced consistent…

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4 Ways CUs Can Help Members With Automation

Today’s tech-savvy consumers compare their banking experiences to interactions with the most disruptive companies, including consumer tech giants like Google, streaming services like Netflix, and…

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Catalyst Corporate Purchases Payments Provider Aptys Solutions

Plano, TX–Catalyst Corporate Federal Credit Union announces its acquisition of Georgia-based Aptys Solutions, the leading provider of real-time processing and electronic payments solutions for correspondent…

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Creating a Better Member Experience in Credit Unions

Credit unions are unique, because by definition, they are by and for their members. They have always prioritized providing an exceptional service and building personal…

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20 Credit Union Sales Myths Debunked Part 2

Last month we published the first ten myths of this “Twenty Credit Union Sales Myths Debunked” series. *** I received some great reviews of the…

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7 Headline Tips from The Pros

More financial organizations are writing blogs and social media posts than ever before. However, simply creating content isn’t necessarily the key to your organization’s success.…

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Are You Ready for Your Digital Future?

A growing number of technology trends—from the massive influence of the cloud and mobile devices, to the impact of big data—are pressuring all types of…

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20 CU Sales Myths Debunked {Part 1}.

As I travel the country to provide training to salespeople and their leaders, I encounter many myths about selling. While some are quite funny and…

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A 20/20 View Into the Current State of Open Banking

 Just a few years ago, financial institutions and fintechs seemed to be squarely positioned on a collision course, with institutions working to protect their customer…

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3 Core Liquidity Principles

Recent events in the repo market serve as a reminder for depository institutions to continue to heed essential liquidity procedures, considering that the Federal Reserve…

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Preparing for the Full Impact of Faster Payments

As interest in U.S. faster payments systems continues to grow, so too do the questions and concerns many companies have regarding not just its impact…

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Credit Union Branch Strategies in the Experience Era

According to Accenture, we are entering the Experience Era, punctuated by the delivery of more personalized and adaptive customer experiences powered by human-machine collaboration. This…

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Liquidity Forecasting: A Must for 2020 Planning

No matter the movement in rate forecasts and growth expectations, liquidity remains critical for healthy institutions. In order to ensure that adequate liquidity sources are…

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Members Really Don’t Care About the Features

If you have ever received sales training you are probably very familiar with the saying, “Features Tell – Benefits Sell”. In fact, it’s likely the…

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PSCU Optimizes Contact Center Experience

PSCU, the nation’s premier payments CUSO, today announced the deployment of desktop automation through its partnership with Jacada, a leading worldwide provider of customer service robotic process automation (RPA).…

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Creating Genuine Relationships with Members

As many credit union executives know, communication is a crucial aspect of building long-standing relationships with members. Credit unions need to use each channel and…

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Using Automation to Increase Loan Participation

Loan participation is not a new concept, but the way credit unions approach it is in need of an update. Currently loan participation is a…

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A Human-Centered Approach to Workflow Management

As a result of daily interactions with experience leaders like Amazon, Spotify and Google, today’s credit union members are conditioned to anticipate delightful, technological interactions…

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PSCU Announces $100 Million in Multi-Year Investments

PSCU, the nation’s premier payments credit union service organization (CUSO), today announced a multi-year investment of $100 million to further advance its industry-leading solutions to benefit the…

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Tremont CU Takes Its SEGs Seriously

Boston Based CU Adds Biotech Council and its’ 1,200 Firms to Fields of Membership and Utilizes Innovative Approach with its many SEGs Select Employee Group…

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Five Must Dos to Get Members for Life

Credit unions are on the rise. More people all over the country are recognizing the benefits of using the services they provide. However, keeping those…

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Myth vs. Reality of Contactless Payments Security

The U.S. is experiencing a turning point in the adoption of contactless payment methods. More and more merchants are beginning to embrace contactless and turn…

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Maintain Your Profitability with MSR Hedging

Over the course of 2019, the yield curve has significantly decreased and flattened causing primary mortgage rates to fall. This has caused an increase in…

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The Future of SMB Credit Data

Is small business risky business? Without comprehensive credit data to demonstrate whether small and medium businesses (SMBs) are reliable, some companies hesitate to engage their…

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For a Successful CEO Evaluation – Go to the BARS

In our experience nearly all CEO evaluation surveys fall short of their intended objective. Board members want to fulfill their obligation to provide candid and…

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The Challenges and Opportunities of Peer-to-peer Lending

As peer-to-peer lending grows in popularity and consumers increasingly have access to lenders outside of their local communities, what can community banks do to strengthen…

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Member Service Experience for Mobile Banking Apps

The Federal Reserve Board’s Survey of Household Economics and Decisionmaking (SHED) from 2017 revealed that about half of U.S. adults with bank accounts had used…