Berkeley, Calif., November 18, 2020 – Access Softek, Inc., an omnichannel digital banking platform provider, signed its 150th financial institution customer to its Open Financial Exchange (OFX) Server. OFX makes it possible for small and…
Credit Union Business Magazine
Featured
True Customer Service in Banking
You know, the evergreen proof point that many banks use to highlight their ‘unique point of differentiation.’ For a long time, customer service meant a…
A credit union with nearly $2 billion in asset located in the Western U.S. had a problem. Saddled with 12-year-old legacy technology, its intranet literally…
Featured
Ascend Federal Credit Union Names Josiah Leverich Senior Vice President of Deposits And Payments
TULLAHOMA, Tenn., Nov. 19, 2020 – Ascend Federal Credit Union today announced that Josiah Leverich has been promoted to senior vice president, deposits and payments.…
Featured
America First Credit Union donates $19,000 to feed 78,072 Utah, Nevada, Idaho, and Arizona families
America First Credit Union is donating more than 79,548 meals to food banks in Utah, Idaho, Arizona and Nevada. A virtual check presentation for $15,381…
Glastonbury, CT – November 23, 2020 – Payrailz®, a digital payments company offering smarter, more engaging payment experiences to banks and credit unions across the…
Vendor invoices are very complicated. In fact, some have hundreds of line items on hundreds of pages. Auditing these invoices monthly or quarterly is time-consuming…
Los Angeles, CA and Boca Raton, FL – CU First Responders Finance (CUFR) is excited to welcomeFirefighters First Credit Unionas alead lender to our business…
Featured
A look back and ahead: what credit unions have learned this year, and how to prepare for 2021
This year has certainly been unlike any other. Covid-19 shocked the world back in March, putting credit unions’ agility, resiliency and dedication to member service…
A few months ago, my growing 15-year old son needed some new pants. He had saved up some money and wanted to purchase a few…
Additional fraud-fighting capabilities further elevate CUSO’s best-in-class offerings St. Petersburg, Fla.— (Nov. 10, 2020) —Following the successful soft launch of its Enhanced Fraud Services in…
The banking and financial services industry is entering exciting – and unprecedented – new times. For several years, we have seen banking and technology become…
The acquisition brings together two FinTech industry leaders to further innovate loan origination solution technology for financial institutions nationwide. Costa Mesa, CA, Nov. 05, 2020…
While customercentricity, also referred to as clientcentricity, is not necessarily a new term, many institutions are struggling to truly understand what it means to be…
Chances are you’ve tried logging into a mobile app with a password and received a six-digit one-time passcode (OTP) via text message (SMS), which your…
LIVERMORE, Calif. (November 4, 2020)—UNCLE Credit Union, a full-service financial cooperative serving four counties in the eastern region of the San Francisco Bay Area and…
For a comprehensive look at P2P payment app fraud and guidelines for credit unions to help members detect and thwart this emerging threat,PSCU’s white paper,…
(N. Charleston, S.C.) – 11/2/2020 – South Carolina Federal Credit Union is proud to announce its completed merger with Charleston County Teachers Federal Credit Union. This…
Featured
Sigma Ratings Announces Fitch Group as Investor to Drive Expansion of Its Risk Intelligence Platform
CUBN News Desk – October 29, 2020 – Sigma Ratings (“Sigma”), the global risk intelligence platform that powers compliant commercial relationships, today announced that Fitch Group, a global…
Service and support is an incredibly important aspect of any relationship between a consumer and business; those organizations that fail to prioritize customer service will…
SACRAMENTO, Calif., Oct. 26, 2020 – Golden 1 Credit Union (Golden 1) announced today it received recognition as one of Forbes’ Best-in-State Employers in California.…
The credit union has given back more than $90,000 in Cash Rewards to members in just 18 months SCOTTSDALE, AZ—iQ Credit Union, which serves 85,000 members…
FICO CCS will help the nation’s premier paymentscredit union service organization deliver industry-leading fraud solutions to over 1,500 credit unions Highlights: PSCU will leverageFICO®Customer Communications…
ALLEN, Texas, Oct. 27, 2020 –With the presidential election swiftly approaching, Credit Union of Texas (CUTX) is paying employees for time off to vote. From…
COVID-19 has turned online Credit unioning into an essential service, but you don’t need to just take my word for it. PwC recently concluded that…
Scranton, PA October 15, 2020- Mileise Allegrucci has been promoted to Vice President of Member Experience. Mileise will oversee Marketing and Business Development, as well…
Most banks and credit unions have managed to weather the worst effects of the pandemic so far. The Small Business Association’s Payroll Protection Program (PPP)…
Featured
The Need for Speed – COVID amplifies the market need for Real-Time Payments- and their swift rollout
It is no secret that the United States is late to the instant payments party. While there are longstanding reasons, what matters now is that…
by Brittany Rollek, Director of Client Services, ALM First Financial Advisors While uncertainty continues and financial institutions grapple with credit performance and what to expect…
Synopsis In recent years Greater IowaCredit Union (GICU) nearly doubled its assets from approximately $200 million to nearly $550 million today. As the credit union…
DALLAS, TX – October 26, 2020 – CU Members Mortgage has enhanced the homebuyer education resources within its online mortgage application webpage to help members understand more about…
LAS VEGAS, NV. — Tony Humphrey is the new Vice President of Mortgage Lending at One Nevada Credit Union. Humphrey will oversee the credit union’s mortgage lending…
TUCSON, Arizona (October 22, 2020) – Vantage West Credit Union is pleased to welcome Mark Papoccia as their new Vice President, Business Banking. In his…
Financial Institution Crises Could Mean Massive Loss When It Comes ToMember Retention For any organization, experiencing a crisis is inevitable. It will happen. But for…
One sentiment we hear from our partners and colleagues in the financial industry is,“We can’t wait to get our team back together again.”This is a…
ALLEN, Texas, Oct.13, 2020 – Credit Union of Texas (CUTX) has partnered withStreetside Showers to provide mobile hot showers and personal hygiene care to the…
San Ramon, Calif. — (Oct. 13, 2020) — Lumin Digital, a PSCU company, today announced that OneAZ Credit Union (OneAZ) has signed a multi-year commitment…
Featured
Does Your CU Have Cooperative Clout?
Are you fulfilling your mission to create value for members? Are you doing so in a financially sustainable manner? If so, then you have Cooperative Clout. Making…
For financial institutions, the concept of model validation is not necessarily new. As soon as banks and credit unions began automating certain loan decisioning and…
Credit union planning to add two more branches in the region by 2021 Promises Two More New Branches During 2021 JACKSONVILLE, Fla. – First Florida…
A few years ago, I was asked to present on sales compensation plans for a credit union client. The leaders of the credit union were…
(N. Charleston, S.C.) – 10/08/2020 – South Carolina Federal Credit Union has hired Kristy Vasquez to serve as its new senior vice president of marketing. Vasquez…
Community financial institutions are at a crossroads as the industry arrives at a point where digital engagement reigns supreme. With many institutions using very similar…
Falcon Heights, Minnesota – Shari Ziebell, a 20-year Information Security professional has joined the SPIRE Credit Union team as its new Information Security Director. Shari had…
NEWPORT NEWS, VA – (October 6, 2020) – Langley Federal Credit Union and the Old Dominion University Alumni Association (ODUAA) announce the new ODU Alumni…
LOWELL, MA – Mark S. Cochran, President and Chief Executive Officer of Jeanne D’Arc Credit Union, together with the Executive Team, are pleased to announce…
Albany, NY and Boca Raton, FL –CU First Responders Finance (CUFR) is excited to welcomeAlbany Firemen’s Federal Credit Union (AFFCU)to ourReferral Credit Union program. AFFCUis…
Long before the COVID-19 pandemic, credit unions and community banks have been undergoing transformations to improve the customer experience and keep up with growing consumer…
Financial institutions with competitive advantages in servicing mortgages can generate substantial returns on capital by retaining the mortgage servicing rights(MSR) when mortgages are sold. However, since…
Akron, Ohio – BFG Federal Credit Union is pleased to announce two promotions within their executive leadership team: Cheryl Foster to President/CEO and Sarah Likovetz…
When you are running a credit union, it goes without saying that attracting more members to your brand is paramount. The chart below shows the top marketing…
In the Motor City, access to a reliable vehicle is a critical need. Public transit, particularly between the city and suburbs, is lacking and leaves…
-Credit union also invests in CU Railz® CUSO to influence development of new payment technologies- Glastonbury, CT – September 21, 2020 – Payrailz®, a digital…
Members can easily onboard, learn, navigate digital offerings during Covid-19 ATLANTA, Sept. 23, 2020 – Rock Valley Credit Union implemented LemonadeLXP’s Digital Academy, a customer-facing support website with technology walkthroughs…
Executive search firm DDJ Myers will lead the search process Sept. 23, 2020 — Jacksonville, Fla. — The Board of Directors of Jax Federal Credit Union…
Report focuses on aligning member expectations with current payments infrastructure St. Petersburg, Fla.— (Sept. 22, 2020) —Accelerated by the global COVID-19 pandemic,credit union member demand…
The Daily Record Announces Prestigious List of 2020 Winners Baltimore, Maryland (Sept. 21, 2020) — The Daily Record has named Dave Sweiderk, President and CEO of SECU, Maryland’s largest…
It should come as no surprisethat fraudsters are cashing in on the pandemic,but when you look at who the perpetrators are, you might be intrigued.…
IMM and POPio partner to provide comprehensive video banking with eSignatures RAHWAY, N.J., Sept. 17, 2020 – IMM, the only eSignature provider that specializes in eSignature and digital transaction solutions…
LIVERMORE, Calif., Sept. 16, 2020 (GLOBE NEWSWIRE) — UNCLE Credit Union, serving four counties in the eastern region of the San Francisco Bay Area and…
Credit union’s self-service initiativeproves invaluable at onset of pandemic,dedicatedCoronavirus information center deployed across all digital channels Portsmouth, N.H., Sept.15, 2020 – SilverCloud, Inc., the only support solution built…
It is no secret that today banks and credit unions rely heavily on technology solutions in all areas of their organization, especially as digital channels…
The COVID-19 pandemic has impacted every American, especially essential workers like branch tellers who offer needed support to consumers who are navigating new financial hardships.…
Featured
How can credit unions use technology to enhance members’ branch experience during Covid-19?
Despite the ongoing havoc from Covid-19 and the disruption to face-to-face communication, consumers still need to conduct critical financial transactions and access their money, whether…
CHICAGO–(BUSINESS WIRE)–BAI, a nonprofit independent organization that delivers the financial services industry’s most actionable insights, has opened submissions for its annual BAI Global Innovation Awards. For…
The financial industry has seen ups and downs for centuries. It’s actually the norm as currencies fluctuate, mortgage rates jump and plummet, and people change…
Credit unions of all sizes have known for many years that their members’ wants and needs may differ according to their age, job, familial situation…
SANTA ANA, Calif. – Sept. 8, 2020 – Orange County’s Credit Union, a Santa Ana-based financial services provider with more than 116,000 Members, has named Angela Moran…
With mobile banking now mainstream, credit unions and their customers are joining the next evolution: video banking. Given an unexpected push from the pandemic, video…
A few days ago, I came across a post on a friend’s social media page. The title was, “Things that Can Be True at the…
St. Petersburg, Fla. — (Sept. 2, 2020) — PSCU, the nation’s premier payments credit union service organization (CUSO), has announced that DuPage Credit Union (DuPage) has joined the cooperative as…
Ashlee Micale, SDCCU Chief Financial Officer and EVP honored by the San Diego Business Journal SAN DIEGO, Calif., (August 31, 2020)–San Diego County Credit Union® (SDCCU®),…
Latest merger for Pathways creates a $492 million credit union serving 40,900 members with 15 branches in the central and southwestern Ohio markets. Pathways Financial…
Boulder, CO — August 31, 2020 — Elevations Credit Union announces the promotion of Elizabeth Million to Senior Vice President Mortgage Sales. In addition, three Mortgage Loan…
Featured
$1.02 Billion The Police Credit Union Continues Upward Trajectory and Signs with Corelation, Inc.
SAN DIEGO – August 31, 2020: If there was ever a question about how an organization could fulfill its mission and vision, the answer would be…
LOWELL, MA – Mark S. Cochran, President and Chief Executive Officer of Jeanne D’Arc Credit Union, is proud to welcome Jeffrey Turcotte as Vice President,…
The COVID-19 pandemic and subsequent economic downturn have caused the Federal Reserve to slash interest rates to near-zero record lows. While this is great for consumers…
A Dynamic Career with a Passion for Community Service CUBN News Desk/August 26,2020 There is something unique, dynamic, even formidable about Debra Schwartz. A proponent of lifelong…
When used properly, data can be the fuel that propels organizations towards growth and success. Most credit unions understand that the data that has been…
Capital is the core of an institution’s ability to grow and succeed. This is especially true in the current environment as depositories of all sizes…
Dallas, Texas – ALM First, a strategic partner for more than 300 financial institutions nationwide with more than $40 billion in total assets under management, recently introduced…
The coronavirus has been as challenging for credit unions as it has been tough on the members they serve. Think back to this same time…
Understanding the importance of evaluating all asset classes, including whole loans, when constructing a financial institution’s balance sheet is always important. However, in the current…
Featured
PSCU’s Lumin Digital to Provide Shell Federal Credit Union with Retail Digital Banking Support
San Ramon, Calif. — (Aug. 25, 2020) — Lumin Digital, a PSCU company, today announced that Shell Federal Credit Union (Shell FCU) has signed a…
OSHKOSH, Wis. (August 11, 2020) –Verve, a Credit Union, ranked No. 159 for financial health on the 2020 “Top 200 Healthiest Banks and Credit Unions…
What: Building diverse, equitable and inclusive financial services organizations continues to be a top priority for leaders at all levels. Organizations with strong diversity and inclusion…
Featured
FIRST ENTERTAINMENT CREDIT UNION AND LOS ANGELES LAKERS ANNOUNCE LAKERS-THEMED AFFINITY DEBIT CARD
The Official Credit Union for the Lakers introduces the exclusive member Lakers® Debit Card following the launch of a multi-year brand sponsorship between First Entertainment…
Digital banking usage has skyrocketed since the coronavirus broke out: 73% of U.S. adults said they’re more likely to leverage digital banking and payments while…
HONOLULU – Hawaii State Federal Credit Union (Hawaii State FCU), Hawaii’s largest credit union lender with more than 117,000 members statewide, today announced the 20 recipients of its…
It’s a startling statistic: Even though there are roughly the same number of credit unions branches as there are traditional bank ones, only 10 percent…
Featured
ProFed Credit Union Selects Corelation’s KeyStone for Its Unlimited Integration Capabilities
SAN DIEGO – August 17, 2020: Promoting the credit union movement of ‘People helping people’ requires a cooperative environment where learning is the byproduct of sharing…
Arbor Financial Credit Union is pleased to announce the promotion of Susan Weir to Vice President of Mortgage Lending. Weir brings over 32 years of…
As Americans with cabin fever look for safe ways to travel during the pandemic, sales of recreational vehicles (RVs) are soaring by as much as…
Jacksonville, Florida — VyStar Credit Union is currently hiring to fill up to 50 full-time Contact Center positions to assist with a recent increase in the…
Berkeley, Calif., August 13, 2020 – Access Softek, Inc., a digital banking platform provider, has announced its commercial banking platform, Access Commercial, enabling community financial institutions to maintain a…
Featured
A New Tool Gives Every Credit Union the Power to Make Advanced, Informative Comparative Analysis
When it comes to analyzing performance, looking at your credit union’s metrics in isolation doesn’t shed enough light on whether you’re truly crushing the competition…
Dallas, Texas – ALM First, a strategic partner to more than 300 depositories nationwide with over $40 billion in assets under management, launches its new podcast series, In…
CENTERVILLE, OH – Support EXP credit union clients continue to rise to the challenge when it comes to being there for their members, according to…
PASADENA, CA (August 5, 2020) – Wescom Credit Union has filled three Vice President positions over the last quarter, continuing its mission to help Southern Californians build better…
CLARKSVILLE, TN – Fortera Credit Union and Life Credit Union have announced plans to merge in a partnership under which Life Credit Union will operate…
Jacksonville, Florida — VyStar Credit Union obtained more loans on behalf of small business owners through the SBA’s Paycheck Protection Program (PPP) than any other credit…
Capital is the core of an institution’s ability to grow and succeed. This is especially true in the current environment as depositories of all sizes…
(N. Charleston, S.C.) – 8/4/2020 – South Carolina Federal Credit Union is proud to announce its completed merger with Spartanburg City Employees Credit Union following a…
The COVID-19 pandemic has drastically changed member behavior and affected how credit unions will operate in the future. While consumers’ spirits have been boosted about…
MADISON, AL., Aug. 3, 2020 – DeepTarget Inc., a solution provider that utilizes data mining and machine learning to deliver targeted communications across digital channels…
For the last several years, financial institutions have set their sights on innovation, technology and digital transformation – all as a means to make operations…
Security in the new normal With the transition of so many from a sessile office environment to a work-from-home paradigm, it’s no wonder that organizations…
Ensuring that members remain engaged and loyal is an ongoing challenge for credit unions. Continuing on the reported results in the white paper, “Why credit…
ALLEN, Texas, July 23, 2020 –With the impact of COVID-19 affectingso many individuals,Credit Union of Texas (CUTX) has partnered with Kai Medical Laboratories in Dallas…
Chargebacks are nothing new for those professionals operating in the payments industry. However, when we discuss payment disputes, we tend to think of it as…
The last couple of months have been a chaotic time for businesses across all sectors. The pandemic has forced companies to rethink how, when and…
Members Credit Union in Connecticut is already seeing the rewards of its intentional, focused effort to attract members of the local Latino community to the $31.4…
Where many Americans have seen a crisis, fraudsters have seen the COVID-19 pandemic as an opportunity. Whether it’s posing as a government agency to gather…
CU Impossible is out to save small CUs one at a time! Starting July 20, credit unions with less than $100 million in assets can…
July 2020 (Louisville, KY): Jefferson County Federal Credit Union (JCFCU) opened its doors in 1969 as a credit union to serve the Jefferson County Police and…
Despite massive gains in digital transformation during the pandemic, credit union cybersecurity strategies still lag Digital banking usage has skyrocketed since the coronavirus broke out:…
Snoqualmie, WA, July 7, 2020 – Sno Falls Credit Union is making it simple for all members to begin investing with its new Smart Invest service. Smart…
Moline, IL, July 17, 2020 — Vibrant Credit Union is excited to announce that in 2021 they will be relocating their headquarters to 6600 44th…
Deal to acquire Hilton Head Island and Bluffton locations expected to close by end of 2020. Indian Land, S.C., July 15, 2020 (GLOBE NEWSWIRE) — Sharonview…
Washington, D.C. – The Board of Trustees for the Trust for Credit Unions (TCU), the largest mutual fund family created for and by credit unions, elected…
July 2020 (Louisville, KY): Jefferson County Federal Credit Union (JCFCU) opened its doors in 1969 as a credit union to serve the Jefferson County Police…
TAMPA, Fla. (July 14, 2020) – Staying true to the earliest beginnings, Suncoast Credit Union has been focused on helping small businesses survive and thrive…
FITCHBURG, Ma., July 13, 2020 –Credit Union National Association (CUNA) recently named Workers Credit Union a Diamond Award Winner for Workers’ Claire and Karen television…
ALM First has officially acquired the institutional fixed income line of business from Detalus, a 20-year old asset management firm dedicated to providing objective advice.…
AUSTIN, Texas, July 8, 2020 – FirstClose, Inc., a leading provider of technology solutions for banks and credit unions nationwide, has partnered with Temenos, the banking software…
Over the past several months, COVID-19 has dramatically impacted consumers, businesses and communities across the country. Major cities enacted shelter-in-place orders, restaurants and retailers shut…
Jacksonville, Florida — VyStar Credit Union announced the hiring of Allie L. Braswell Jr. (right) as Vice President of Diversity, Equity and Inclusion, a position that will strengthen VyStar’s ability to…
Elevations Credit Union , the Number 1 CU mortgage lender in Colorado, announced three promotions in Business Banking and Commercial Lending: Sarah Schupp (pictured right) to Vice President…
Glastonbury, CT – July7, 2020 – Payrailz®, a digital payments company offering smarter, more engaging payment experiences to banks and credit unions across the United…
Featured
Small Business and Commercial Lending As A Growth Driver and Area to Proactively Manage Risk
Due to their size and complexity, small business and commercial loans are more time-consuming to originate and manage over the life of the loanand typically…
As big banks look to improve their services, lower capital, and increase profits, mergers and acquisitions (M&As) have increased over the years. In 2019, a…
Featured
PSCU Completes Acquisition of Primax
St. Petersburg, Fla. — (June 30, 2020) — PSCU, the nation’s premier payments credit union service organization (CUSO), today announced that it has completed the…
Loans are a basic part of life – they help consumers pay for cars, vacations and home renovations, among other big purchases – but they’re…
In its continued effort to promote community wellbeing, Golden 1 Credit Union (Golden 1) donated more than 1,000 handmade face masks to local nonprofit organizations. PRO…
The early months of 2020 have been a whirlwind for many industries. We saw businesses of all kinds – restaurants, car selling, etc. – have…
Featured
How to Hedge Mortgage Pipeline Risk
Mortgage lending continues to represent a significant portion of business for most credit unions and banks serving consumers. These home loans provide an important revenue…
Los Angeles Federal Credit Union (LAFCU) is at the forefront of member hardship assistance programs designed to financially help their members during the COVID-19 pandemic.…
Oceanside, NY (June 25, 2020) – Ocean Financial Federal Credit Union (OFFCU) will reopen its branches in Oceanside and Seaford starting June 29, 2020, for appointment banking only…
How to Support Members and Call Center Staff Simultaneously “The contact center is critical now because of the high emotional state people are in. It’s…
Indirect lending has been a critical component of the credit union industry’s rising domination of the auto lending market. Credit unions with indirect programs have experienced consistent…
After a decade in financial and customer services, Kathleen Craig, began researching ways for credit unions to better engage with their members. Craig’s passion for…
We are living in unprecedented times.We see and hear that phrase so often, I fear we may have become desensitized to its power. I spoke…
We all realize the uniqueness of our current times. All of our clients are preparing to reconstitute their budgets for 2020. That will also result…
Today’s tech-savvy consumers compare their banking experiences to interactions with the most disruptive companies, including consumer tech giants like Google, streaming services like Netflix, and…
In the last five to 10 years, content marketing has become a very popular form of digital marketing across many industries. Part of the reason…
Cornerstone Community Financial (CCF), a leading community-focused credit union with seven branches and 23,000 members throughout SE Michigan and the Toledo, Ohio-area, has welcomed Mark Evenson…
Plano, TX–Catalyst Corporate Federal Credit Union announces its acquisition of Georgia-based Aptys Solutions, the leading provider of real-time processing and electronic payments solutions for correspondent…
Digital transformation has been seeping into all aspects of life for the past few years. While we’ve understood the importance of having a digital presence…
Kalamazoo, MICH — Consumers Credit Union is pleased to announce the addition of David Pendley as the new vice president of mortgage lending at the…
Many people think they have the wherewithal to avoid scam traps, but what they may not realize is how scammers take advantage of human psychology…
Reinvestment risk is rearing its ugly head for investment managers everywhere, but the challenges are especially striking for depositories that have a history of investing…
It was 2010. America was just coming out of the Great Recession. The credit union outbound sales team I was leading had just doubled its…
Firefly Credit Union and TruStone Financial CU have announced their intent to merge subject to regulatory approval and a member vote. The combined entity will operate under the TruStone…
With more people working remotely, financial institutions are looking to offer more secure and flexible connections to their data and services, which often leads institutions…
Credit unions are unique, because by definition, they are by and for their members. They have always prioritized providing an exceptional service and building personal…
The world is grappling with an issue of enormous scale and I find myself cherishing my family, work family, friends, and amazing clients. Our hearts…
Last month we published the first ten myths of this “Twenty Credit Union Sales Myths Debunked” series. *** I received some great reviews of the…
Never before have credit unions confronted a more challenging competitive landscape. Digital lending and online account origination are no longer things credit unions must work…
Prior to the influx of fintechs, credit unions were the friendly face of finance, a distinctly different entity than the faceless giants of Wall Street.…
AUSTIN, TX (April 8, 2020)—Q2 Holdings, Inc. (NYSE:QTWO), a leading provider of digital transformation solutions for banking and lending, today announced the launch of its end-to-end…
In an increasingly hybrid cloud environment, Data Mesh technology offers a secure, holistic approach to data connectivity across fintech applications According to a recent survey,…
Featured
Keeping Up with the Times: the Importance of Modernizing Member Service in a Digital-First World
Technology advances have significantly impacted consumers’ expectations for every service provider they interact with, including their financial institutions. Uber and Lyft can immediately populate frequent…
Acumatica, the world’s fastest-growing cloud enterprise resource planning (ERP) company, recently announced a strategic relationship with BDO USA, one of the nation’s leading accounting and advisory firms. The relationship was specifically…
Suddenly, every day seems to provide less certainty of the future. Our communities, our country and our world are drawn together in purpose and sacrifice…
Choosing Survival or Growth during the Current Market Disruption: Management Lessons Learned from 3 Previous Crises The Coronavirus pandemic and its economic impact threatens credit…
Digitization and mobile banking continue to expand and alter the traditional branch-based model for credit unions. AI-powered BOTs are transforming online customer interactions for all…
A growing number of technology trends—from the massive influence of the cloud and mobile devices, to the impact of big data—are pressuring all types of…
Featured
20 CU Sales Myths Debunked {Part 1}.
As I travel the country to provide training to salespeople and their leaders, I encounter many myths about selling. While some are quite funny and…
Just a few years ago, financial institutions and fintechs seemed to be squarely positioned on a collision course, with institutions working to protect their customer…
JW Michaels makes comparing executive salaries of the financial service industry a snap with release of compensation data report data NEW YORK, March 9, 2020…
Deeply rooted in the credit union philosophy of “people helping people,” SchoolsFirst FCU believes it is important to give back to communities served by our…
Featured
3 Core Liquidity Principles
Recent events in the repo market serve as a reminder for depository institutions to continue to heed essential liquidity procedures, considering that the Federal Reserve…
Over the last few years, there has been a rise in the number of credit unions acquiring community banks. Several additional complexities exist when a…
E-mail is an incredibly popular way of communicating with other people, probably because it’s so fast and simple. For credit unions, e-mail represents a great…
Banking, ordering a pizza, calling a taxi—these mundane tasks, and countless others, used to require a telephone call, if not an in-person errand. Now, they…
While IT professionals at credit unions generally have physical control over staying compliant – from guaranteeing the server is locked to having access to the…
As we enter a new decade, credit union executives around the world are reflecting on the past ten years in hope of identifying trends that…
As interest in U.S. faster payments systems continues to grow, so too do the questions and concerns many companies have regarding not just its impact…
Alex Mendes recently joined SPIRE Credit Union, Falcon Heights, MN, as its new Senior Vice President, Chief Financial and Technology Officer (CFO). He comes with…
What are credit unions known for? This is a great question to ask yourself and others whether you are a credit union leader, an employee,…
According to Accenture, we are entering the Experience Era, punctuated by the delivery of more personalized and adaptive customer experiences powered by human-machine collaboration. This…
Many from the Southeast have heard of the largest employee-owned grocery chain in the country; after all, it is one of the most sought-after employers…
Simply put, PFCU’s primary focus is on our members, because we believe there’s no better investment than community. We have branches throughout Philadelphia and Columbia…
Financial institutions used to compete on product. Today we compete on customer experience, but what began as a digital arms race to deploy seamless online…
Teachers Federal Credit Union (TFCU), with $7.5 billion in assets and more than 335,000 members, announced today that Denise McGlone joins the executive team as its…
Elevations Credit Union joined elite companies across the globe after being ranked in Training magazine’s Training Top 125 in November. The Training Top 125 recognizes…
As the digital age continues apace, the need for brands to develop strong connections with consumers is more important than ever. One of the most…
No matter the movement in rate forecasts and growth expectations, liquidity remains critical for healthy institutions. In order to ensure that adequate liquidity sources are…
There have been many improvements over the past few years in the customer service sector. Yet, while some of those positive changes are because of…
If you have ever received sales training you are probably very familiar with the saying, “Features Tell – Benefits Sell”. In fact, it’s likely the…
PSCU, the nation’s premier payments CUSO, today announced the deployment of desktop automation through its partnership with Jacada, a leading worldwide provider of customer service robotic process automation (RPA).…
As many credit union executives know, communication is a crucial aspect of building long-standing relationships with members. Credit unions need to use each channel and…
The convenience brought by the advances in fintech has been a welcome change for consumers. From global remittance to mobile apps that allow us to…
Loan participation is not a new concept, but the way credit unions approach it is in need of an update. Currently loan participation is a…
Some unexpected and somewhat unwelcome news came to light recently that has caused ripples among credit unions. Traditional financial institutions are currently forging alliances with…
VyStar Credit Union has recently invested $1.25 million in PayverisCU, a Credit Union Service Organization (CUSO) with a focus on financial wellness and innovative money…
CU Members Mortgage, a division of Colonial Savings, F.A., launched a new mortgage intelligence tool on its website to include innovative mortgage analytics and enhanced…
As the Internet of Things (IoT) continues to find its way into the IT framework of credit unions, businesses are enjoying a broad range of…
Washington, D.C.-based Bank-Fund Staff Federal Credit Union (BFSFCU) has reached the threshold of returning more than $5 million in cash back to members buying and…
As a result of daily interactions with experience leaders like Amazon, Spotify and Google, today’s credit union members are conditioned to anticipate delightful, technological interactions…
PSCU, the nation’s premier payments credit union service organization (CUSO), today announced a multi-year investment of $100 million to further advance its industry-leading solutions to benefit the…
Featured
Tremont CU Takes Its SEGs Seriously
Boston Based CU Adds Biotech Council and its’ 1,200 Firms to Fields of Membership and Utilizes Innovative Approach with its many SEGs Select Employee Group…
Increasingly sophisticated and pervasive cyber threats, the entrance of new competitors and complex regulatory and compliance requirements have all significantly impacted the credit union landscape…
ALM First works with hundreds of financial institutions, sharing the team’s insights on the latest market trends and economic data. This article includes key takeaways…
Today’s tight margin environment makes it difficult for financial institutions to maintain profits. Those that don’t understand the sources of that profitability will continue to…
Customer experience and security – these are top objectives for credit unions today, and the need for sound strategies to support these priorities that can…
SAFE Credit Union President and CEO Dave Roughton received the California Advocate of the Year Award for 2019 from the California and Nevada Credit Union…
Solutions enable company to standardize processes and enhance member experience for Owner credit unions PSCU, the nation’s premier payments credit union service organization (CUSO), today…
What is digital marketing? Digital marketing is an overarching term for all things related to online marketing, including everything from SEO to social media…
Featured
Zeal Credit Union announces new CEO transition to position organization for next phase of growth.
Julie Kreinbring has been chosen to succeed Anthony Carnarvon as President/CEO, bringing design thinking, innovation and significant executive and leadership experience to the role. Zeal Credit…
Payrailz™, a digital payments company offering smarter more engaging payment experiences to banks and credit unions announced it has hired financial services industry veteran Gereen…
What Exactly Is Voice Banking? Banking through voice recognition is no longer a topic that people can easily ignore. That’s because it’s on the rise…
ACT Advisors, a firm specializing in financial planning and investment management for credit union executives, welcomes James Gowan as senior credit union executive consultant who…
Many Bank and Credit Union Sales Cultures Could Use a Makeover Have you noticed customers and members aren’t responding like they used to and more…
Over the last few years, I have had the great pleasure of working with many amazing credit unions. More importantly, I have been able to…
Move to LPL Financial Will Enable Tech CU to Scale its Investment Services Platform Technology Credit Union (Tech CU) recently entered into a new broker-dealer relationship…
The U.S. is experiencing a turning point in the adoption of contactless payment methods. More and more merchants are beginning to embrace contactless and turn…
Over the course of 2019, the yield curve has significantly decreased and flattened causing primary mortgage rates to fall. This has caused an increase in…
After years of assisting credit unions and banks navigate the merger & acquisition process, I’ve learned many valuable lessons. One of the most important is…
Teaching is one of the oldest professions. Through the years, we have learned teaching methods from people of the past, such as Socrates and Marie…
As we approach the next decade, data integrity and cyber security have risen to the top of financial institutions’ list of mission-critical initiatives. With instances…
Open banking is currently mandated in the EU, via a European directive. The regulation behind open banking is the second Payment Services Directive (PSD2). Open…
October 2, 2019, Mt. Prospect, IL – Cummins Allison, the leading innovator and provider of coin, currency and check processing technology as well as ATMs, today…
Featured
LEADERSHIP: TFCU CEO Helped Build the 200th Home for Habitat for Humanity on Long Island, NY
Brad Calhoun, President/CEO of Teachers Federal Credit Union (TFCU) in Happauge, NY, one of the country’s largest credit unions, joined other CEOs and top executives…
What is the No. 1 goal for any contact center manager in any industry? To provide world-class service. This is an invariable response that beckons…
Featured
The Future of SMB Credit Data
Is small business risky business? Without comprehensive credit data to demonstrate whether small and medium businesses (SMBs) are reliable, some companies hesitate to engage their…
Sharonview Federal Credit Union, one of the nation’s top 200 credit unions, is pleased to announce its new Chief Financial Officer – Jim Edwards, who…
The average cost of a data breach in the United States increased from $7.91 million in 2018 to $8.19 million in 2019, according to this…
In a previous article, my business partner, John Gregoire, wrote about BARS…. not the bars where you can get a drink, nor the bars that…
Fresh off the success of its highest attended owner meeting since inception, MEMBERS Development Company (MDC) hosted a dynamic and successful FinTech Expo on August…
According to a recent Kasasa/Harris Poll study1, more than half of Americans (55%) would be most likely to consider opening a new checking account at…
AUSTIN, Texas – August 13, 2019 – As Amplify Credit Union enters its 53rd year in 2020, it will do so with a new Chief Executive…
Hyperconverged infrastructure (HCI) is a software-defined solution that is gaining rapid interest across the financial services industry due to its ability to enable seamless connection…
When you begin life as the credit union for IBM employees, you quickly learn that your members are always going to be early adopters. This…
In our experience nearly all CEO evaluation surveys fall short of their intended objective. Board members want to fulfill their obligation to provide candid and…
Livonia, Mich. – July 29, 2019 – Following the announcement from T-Mobile and Sprint confirming approval from the Department of Justice of the merger between these…
Nation’s Largest Ethnic Credit Union Surpasses Asset Milestone NEW YORK, NY (July 2, 2019) – It took the Polish & Slavic Federal Credit Union 28…
Launching a new credit union service to thousands of members can be a nerve-wracking experience. But the “unmatched” support provided by Catalyst Corporate Federal Credit…
As peer-to-peer lending grows in popularity and consumers increasingly have access to lenders outside of their local communities, what can community banks do to strengthen…
Featured
Within the Financial Services Industry, even high wage-earners are often financially fragile
This is worrying in many respects, but particularly so in the context of disability. When a household’s breadwinner can’t earn a paycheck, it may be…
The Federal Reserve Board’s Survey of Household Economics and Decisionmaking (SHED) from 2017 revealed that about half of U.S. adults with bank accounts had used…
Institutions insured by the NCUSIF reported rising net income year-over-year, yet it would behoove credit unions to remain cautious. Abundant risks, such as exposure to…
SAN DIEGO – November 22, 2020: For the second consecutive year, Corelation, Inc. has been designated as a Top Workplace by The San Diego Union-Tribune. Out…
Loan to Support Taronis Fuels’ Expansion Into New Markets Tech Capital, LLC, the asset-based finance company and wholly owned subsidiary of Tech CU, announced today…