Boston Based CU Adds Biotech Council and its’ 1,200 Firms to Fields of Membership and Utilizes Innovative Approach with its many SEGs Select Employee Group…
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Moving to external solutions: How outsourcing can help enhance the member experience
by Gary Lee on November 11, 2019Increasingly sophisticated and pervasive cyber threats, the entrance of new competitors and complex regulatory and compliance requirements have all significantly impacted the credit union landscape…
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Critical Economic Factors for Financial Institutions in 2020
by Jason Haley on November 8, 2019ALM First works with hundreds of financial institutions, sharing the team’s insights on the latest market trends and economic data. This article includes key takeaways…
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2020 Strategy: Increase Value of Member Relationships to Improve Portfolio Margins
by Ken Levey on November 6, 2019Today’s tight margin environment makes it difficult for financial institutions to maintain profits. Those that don’t understand the sources of that profitability will continue to…
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New Technology Approaches Empower Credit Unions to Safeguard Member Experience, Security and Fraud Prevention
by Dan Spohrer on November 5, 2019Customer experience and security – these are top objectives for credit unions today, and the need for sound strategies to support these priorities that can…
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SAFE CU CEO Dave Roughton awarded with California CUL Advocate of the Year Award
by Chris Robinson on November 4, 2019SAFE Credit Union President and CEO Dave Roughton received the California Advocate of the Year Award for 2019 from the California and Nevada Credit Union…
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PSCU Simplifies Disputes Management Services with Lean Industries
by Mary Dayton on November 4, 2019Solutions enable company to standardize processes and enhance member experience for Owner credit unions PSCU, the nation’s premier payments credit union service organization (CUSO), today…
What is digital marketing? Digital marketing is an overarching term for all things related to online marketing, including everything from SEO to social media…
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Zeal Credit Union announces new CEO transition to position organization for next phase of growth.
by Mary Dayton on October 24, 2019Julie Kreinbring has been chosen to succeed Anthony Carnarvon as President/CEO, bringing design thinking, innovation and significant executive and leadership experience to the role. Zeal Credit…
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Payrailz Appoints CU Veteran Gereen Langmeyer as VP of Payment Products
by Mary Dayton on October 24, 2019Payrailz™, a digital payments company offering smarter more engaging payment experiences to banks and credit unions announced it has hired financial services industry veteran Gereen…
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What Is Voice-First Banking and Why Credit Unions Must Offer It By 2020
by Jaideep Sharma on October 23, 2019What Exactly Is Voice Banking? Banking through voice recognition is no longer a topic that people can easily ignore. That’s because it’s on the rise…
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CU Industry Veteran James Gowan Joins ACT Advisors Investment Firm
by Mary Dayton on October 22, 2019ACT Advisors, a firm specializing in financial planning and investment management for credit union executives, welcomes James Gowan as senior credit union executive consultant who…
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Do You Have an Ailing Sales Culture? Fix It with a Relationship Selling Culture
by Barbara Sanfilippo on October 20, 2019Many Bank and Credit Union Sales Cultures Could Use a Makeover Have you noticed customers and members aren’t responding like they used to and more…
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3 Sales Coaching Scenarios You’ve Likely Seen and Must Change
by Nick Brown on October 19, 2019Over the last few years, I have had the great pleasure of working with many amazing credit unions. More importantly, I have been able to…
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Tech CU Enters into New Broker-Dealer Relationship with LPL Financial; Changes Name of its Wealth Management Group to Tech Financial Management
by Linden Kohtz on October 16, 2019Move to LPL Financial Will Enable Tech CU to Scale its Investment Services Platform Technology Credit Union (Tech CU) recently entered into a new broker-dealer relationship…
The U.S. is experiencing a turning point in the adoption of contactless payment methods. More and more merchants are beginning to embrace contactless and turn…
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Maintain Your Profitability with MSR Hedging
by Rachel Acers and Robert Perry on October 10, 2019Over the course of 2019, the yield curve has significantly decreased and flattened causing primary mortgage rates to fall. This has caused an increase in…
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Key Considerations for Strategic Growth in 2020 and Beyond
by David Ritter on October 9, 2019After years of assisting credit unions and banks navigate the merger & acquisition process, I’ve learned many valuable lessons. One of the most important is…
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Educating Educators is as Important as Educating Students
by Jennifer Olvera on October 7, 2019Teaching is one of the oldest professions. Through the years, we have learned teaching methods from people of the past, such as Socrates and Marie…
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Cyber Resiliency – Closing the Gaps in Vendor-Bank Security
by Terry Ammons and Mike Morris on October 4, 2019As we approach the next decade, data integrity and cyber security have risen to the top of financial institutions’ list of mission-critical initiatives. With instances…
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Open Banking is Not Yet in the United States. But Banks and Credit Unions Better Start Planning for it Now
by Michael Lynch on October 3, 2019Open banking is currently mandated in the EU, via a European directive. The regulation behind open banking is the second Payment Services Directive (PSD2). Open…
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Cummins Allison Announces ATMs are Windows 10 Certified with FIS Global/FIS CO-OP Financial Services and Worldpay
by Frank Janezic on October 2, 2019October 2, 2019, Mt. Prospect, IL – Cummins Allison, the leading innovator and provider of coin, currency and check processing technology as well as ATMs, today…
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LEADERSHIP: TFCU CEO Helped Build the 200th Home for Habitat for Humanity on Long Island, NY
by Tim O'Hara on September 27, 2019Brad Calhoun, President/CEO of Teachers Federal Credit Union (TFCU) in Happauge, NY, one of the country’s largest credit unions, joined other CEOs and top executives…
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Best Practices for Workforce Management in the Contact Center
by Randy Kahlich and Jason Scott on September 24, 2019What is the No. 1 goal for any contact center manager in any industry? To provide world-class service. This is an invariable response that beckons…
Is small business risky business? Without comprehensive credit data to demonstrate whether small and medium businesses (SMBs) are reliable, some companies hesitate to engage their…
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Sharonview Federal Credit Union Announces Chief Financial Officer
by Tim O'Hara on September 10, 2019Sharonview Federal Credit Union, one of the nation’s top 200 credit unions, is pleased to announce its new Chief Financial Officer – Jim Edwards, who…
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Three Ways Credit Unions Can Fortify Their Cybersecurity Defense Plan
by Alex Hernandez on September 6, 2019The average cost of a data breach in the United States increased from $7.91 million in 2018 to $8.19 million in 2019, according to this…
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Cooperative Governance: Creating Meaningful and Constructive Comments
by Jerry P. Nelson on August 21, 2019In a previous article, my business partner, John Gregoire, wrote about BARS…. not the bars where you can get a drink, nor the bars that…
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MEMBERS Development Company Hosts FinTech Expo, Propelling Network of 60+ Credit Unions into the Fintech Space; Unveils New CUSO
by Cheryl Johnson on August 20, 2019Fresh off the success of its highest attended owner meeting since inception, MEMBERS Development Company (MDC) hosted a dynamic and successful FinTech Expo on August…
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Free, Rewards-Based Checking Accounts Level the Playing Field for Local Credit Unions Competing with Megabanks
by Greg Wempe on August 20, 2019According to a recent Kasasa/Harris Poll study1, more than half of Americans (55%) would be most likely to consider opening a new checking account at…
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Amplify Credit Union CEO Paul Trylko to retire; Board of Directors names EVP Kendall Garrison successor
by Hunter Dodson on August 19, 2019AUSTIN, Texas – August 13, 2019 – As Amplify Credit Union enters its 53rd year in 2020, it will do so with a new Chief Executive…
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Hyperconverged Infrastructure (HCI) – The Key for Driving Digital Transformation Across Credit Unions (Part 1)
by Alan Conboy on August 2, 2019Hyperconverged infrastructure (HCI) is a software-defined solution that is gaining rapid interest across the financial services industry due to its ability to enable seamless connection…
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How a Midsize Credit Union Delivered the Digital Benefits of Apple Watch
by Brad Clutter on August 1, 2019When you begin life as the credit union for IBM employees, you quickly learn that your members are always going to be early adopters. This…
In our experience nearly all CEO evaluation surveys fall short of their intended objective. Board members want to fulfill their obligation to provide candid and…
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CU Solutions Group calls the T-Mobile and Sprint merger a membership enhancement opportunity for credit unions
by Daniel Curren on July 29, 2019Livonia, Mich. – July 29, 2019 – Following the announcement from T-Mobile and Sprint confirming approval from the Department of Justice of the merger between these…
Nation’s Largest Ethnic Credit Union Surpasses Asset Milestone NEW YORK, NY (July 2, 2019) – It took the Polish & Slavic Federal Credit Union 28…
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‘Go Time’ Is ‘Good Time’ with Solid Support During New Product Launch
by Terry Young on July 1, 2019Launching a new credit union service to thousands of members can be a nerve-wracking experience. But the “unmatched” support provided by Catalyst Corporate Federal Credit…
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The Challenges and Opportunities of Peer-to-peer Lending
by Lin Grensing-Pophal on June 27, 2019As peer-to-peer lending grows in popularity and consumers increasingly have access to lenders outside of their local communities, what can community banks do to strengthen…
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Within the Financial Services Industry, even high wage-earners are often financially fragile
by Michael Miller on June 25, 2019This is worrying in many respects, but particularly so in the context of disability. When a household’s breadwinner can’t earn a paycheck, it may be…
The Federal Reserve Board’s Survey of Household Economics and Decisionmaking (SHED) from 2017 revealed that about half of U.S. adults with bank accounts had used…
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Three Ways Finance Executives Can Drive Better Decision-making for Their Institutions
by Kermit Randa and Ken Levey on June 20, 2019Institutions insured by the NCUSIF reported rising net income year-over-year, yet it would behoove credit unions to remain cautious. Abundant risks, such as exposure to…