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3 Misconceptions Hurting Your Member Interview

BY NICK BROWN The member interview is crucial to a credit union’s relationship with its members – and therefore ultimately its success. That’s what makes…...

What is a Form 1099-C?

BY MIKE HALES The issuance of IRS Form 1099-C “Cancellation of Debt” by credit unions has been the subject of controversy for several years. In…...

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Our Brand is…

BY KENNETH C. BATOR Like most people I hate going to the dentist. Regardless I go every six months because I don’t like the alternative…...

Risk Management – The Key to Profitability

BY ALEC HOLLIS Financial professionalsat times may have a “check the box” attitude toward risk management. Sometimes viewed as a necessary evil, risk management activities…...

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Bridge the Digital–Branch Divide

BY MEREDITH DEEN Deploy technology to enhance personal service and create a competitive edge There’s a tendency to assume that new ways of doing business…...

Building CU Teams to Create Dreams

BY TIM O’HARA I am very proud to present to you another excellent issue of CU BUSINESS magazine!  It contains a new collection ofvery well…...

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7 Steps to a Complete Sales Process

BY NICK BROWN Your Credit Union is a retail sales establishment, meaning you sell products and services direct to consumers.  As a retail sales establishment…...