Most of us are comfortable in the confines of our workspace, and fortunately so – workers in the U.S. typically spend a third of their…
Credit Union Business Magazine
MADISON, Wis.—Talent development leader CUES is offering Cyber Week savings to credit union professionals starting November 29. The impressiveline-up of discounts include: $1,300 Savings on…
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Adapt and Survive: Vital Lessons Credit Unions Can Learn from the Challenger Bank Revolution
Credit Unions are facing an identity crisis. For decades, they have built their brand and reputation on strong member service and personalized financial products that…
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FICO Launches Powerful Next-Generation Originations Solution for Digital-First Account Openings
With FICO® Originations Solution, Powered by FICO® Platform,financial institutions can put their customers in the driver’s seat. SAN JOSE, Calif., November 16, 2021–Leading applied intelligence company, FICO, today…
Fleming will lead lending strategy and operations Denver, CO – November 15, 2021 – Westerra Credit Union is thrilled to announce the hiring of Brooke Fleming…
San Diego, CA – November 16, 2021 – Wheelhouse Credit Union (Wheelhouse) announced today that Michael Glogowski has been named Chief Information Officer for the credit…
Nearly all credit unions today view digital transformation as an important part of their long-term strategy. With a projected 14% increase in customer/member churn between…
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IMM Launches New Client Experience Program, Appoints Industry Veteran, Tim Kanaley, Director
–eSignature provider assembles team of seasoned service professionals to further elevate client satisfaction– RAHWAY, N. J., Nov. 18, 2021 – IMM, the only eSignature provider…
MADISON, Wis.—Talent development leader CUES is pleased to announce the addition of two key players to its Professional Development team. The new team members underscore…
Event Promises to Help Credit Union Leaders “Rethink Everything;” Registration at Early Bird Rate Available Through November 30 RANCHO CUCAMONGA, California – CO-OP Financial Services announced…
Financial wellness in underdeveloped communities builds individualstability and generates economic growth throughout the entire region. Right now, mid-to-lower income, underserved and immigrant prominent communities do…
MADISON, Wis.—CUES RealTalk!,an online panel discussion covering the theme Women in the Workforce:Because $0.82 is NOT Enough, launched yesterday to an audience of 270 industry…
Let’s face it: Banks aren’t naturally set up to innovate. To come up with the next great idea, companies have to be prepared to move…
MADISON, Wis.—Talent development leader CUES is pleased to announce Jaime Bochantin, Ph.D.,has joined the Professional Development team. She will serve as Vice President of Consulting…
According to research, 48% of organizations say their greatest hurdle in the marathon race to better collaboration is ineffective communication between team members. Moreover, 64% of…
Identity Intelligence Solutions are part of PSCU’s refreshed Data Science and Analytics portfolio that helps deliver personalized member experiences St. Petersburg, Fla. — (Nov.10, 2021)…
A few years ago, I published an article on a popular professional networking platform titled, “How to Cut Excuses and Sell More During the Holidays.”…
YieldBuilder, a new loan pricing solution, combines BCG’s industry-leading pricing strategy and change management expertise with Q2’s one-of-a-kind advanced analytics and pricing software AUSTIN, TX…
As credit unions continue to navigate challenges in hiring, talent retention, and demands for greater workplace flexibility, paying for rising benefits expenses is a common…
What does success look like? For Vizo Financial Corporate Credit Union, one of the largest corporate credit unions in the U.S. that servesmore than 1,200 credit…
Relationship removes barriers to encourage minority-owned banks and credit unions to offer fast person-to-person payments Monett, Mo. – November 2, 2021 – Jack Henry & Associates,…
St. Petersburg, Fla.— (Nov. 2, 2021) —PSCU, the nation’s premier payments credit union service organization (CUSO), announced that Nathanael Tarwasokono, president and CEO of Firstmark…
St. Petersburg, Fla.— (Nov. 1, 2021) —CU Recovery, a PSCUcompany, has announced a new name. The full-service collections agency will now be known as TriVerity,…
CUSO Sees Innovative Opportunity to Improve CU Member Experience Cranbury, NJ (October 28, 2021): Member Support Services, LLC — the credit union service organization (CUSO) helping the…
ARLINGTON HEIGHTS, IL, OCTOBER 27, 2022 – Lending Solutions Consulting (LSCI) has released its schedule of events and training courses for the first half of…
MADISON, Wis.—Credit unions who join CUES now will get the remainder of 2021 at no charge, and immediate access to their 2022 membership benefits, which…
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Designing for the Customer Journey
Every generational market segment has altered their engagement with their primary financial institution. This shift affects every customer journey stage: awareness, consideration, purchasing, service support,…
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Hsu named 2021 CUES Emerge Winner
Madison, Wis.–Alex Hsu, VP of Planning & Change Management at SchoolsFirst FCU, Santa Ana, CA, has been named the 2021 CUES® Emerge winner. As one…
MADISON, Wis.— Talent development leader CUES is pleased to announce the winners of its annual individual awards and the class of 2021 Hall of Fame…
According to industrialist Henry Ford, “failure is only the opportunity more intelligently to begin again.” As I review the statistics about failure rates among CEOs,…
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Engageware, Glia Partner to Help Financial Institutions Provide Seamless Digital Customer Service
Fintechs team up, allowing FIs to deliver efficient customer experiences TEWKSBURY, Mass., Oct. 26, 2021 – Engageware (formerly TimeTrade SilverCloud), an industry-leading provider of customer engagement solutions,…
PSCU’s fourth annual Eye on Payments study focuses on evolving payment preferences St. Petersburg, Fla.— (Oct.26, 2021) —PSCUhas announced the release of its 2021 Eye…
Kalamazoo, MICH — Consumers Credit Union is pleased to announce the addition of Amy Jones as a CFS* investment services representative, as well as Melissa…
The effective use of data is about as fundamental to finance companies as the use of electricity. The creation of useful intelligence about customers, markets,…
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Using Technology in a Crisis
In our everyday lives, we don’t think much about the ease of firing off a text, reading the latest in the Twittersphere, or checking the…
Up until the moment I handed him the “giant check,” Richard Huff and his family didn’t quite believe APCU was paying off his auto loan.…
St. Petersburg, Fla.— (Oct.13, 2021) —PSCU, the nation’s premier payments credit union service organization (CUSO), has announced that BluCurrent Credit Union (BluCurrent) has joined the…
Stearns, recognized for industry leadership, represents Colorado with the Credit Union National Association award. Tansley Stearns, chief people & strategy officer at Canvas Credit Union, was…
Dallas, Texas – ALM First, a strategic partner offering unbiased advice to depositories nationwide, recently welcomed Joe Luiso as Director, Sales & Client Relations. Joe is…
MADISON, Wis.—Talent development leader CUES is launching RealTalk!, a groundbreaking online discussion series that will cover important, but often hard to discuss, issues impacting the credit…
Its “Preapproval of Credit Cards using Machine Learning” entry showcases Kinecta’s outstanding commitment and innovative use of technology to serve its members MANHATTAN BEACH, Calif. – Kinecta…
October 6, 2021–Cincinnati, Ohio–In response to record growth, DEI, a leading design/build company working with banks and credit unions nationally, announces the addition of four…
MADISON, Wis.—CUES is partnering with Association Metricson a research project designed to help shape the future of CUES and the industry. Credit union professionals who…
CUSO further enhances member experience with My Card Manager St. Petersburg, Fla.— (Oct.6, 2021) —As the demand for prepaid cards increases, PSCU, the nation’s premier…
Glastonbury, Conn., October 05, 2021– Payrailz®, a digital payments company offering smarter, more engaging payment experiences to banks and credit unions across the United States,…
One of the key challenges facing chief data officers, data scientists and chief risk officers in regulated industries has been the difficulty in improving model…
CO-OP Digital Payments Ecosystem Enables Credit Unions to Engage with Members Where They Are RANCHO CUCAMONGA, California –OnPath Federal Credit Union (www.BeOnPath.org)is expanding its partnership…
On September 1, 2021, I attended a meeting of the United States House Committee on Small Business to provide testimony on behalf of Affinity Credit…
The Financial Forum, hosted by ALM First, is the premier event for financial executives to discover insights, formulate strategies, and gain new perspectives about the…
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CUES® Emerge Judges Announced
MADISON, Wis.—The judges for the 2021 CUES Emerge competition have been announced. They are: Judy DeLucca, President/CEO,New Orleans Firemen’s FCU,Bogalusa, LA Kathy DuVall, President/CEO,San Francisco Fire CU,San…
Salt Lake City, Utah – Despite the challenges of a global pandemic, Prodigy, a leading core data processing and cloud infrastructure CUSO, saw increased demand for…
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DEI ONE OF TOP 150 PRIVATE COMPANIES
“Cincinnati Business Courier” Annual Top Companies Award List September 17, 2021—Cincinnati, Ohio—DEI, a leading design/build company specializing in banks and credit unions nationally, announced today…
MADISON, Wis.—Talent development leader CUES is celebrating Learning & Development month, which is in October in the U.S., with activities designed to help members enhance…
Financial services firms, including both banks and credit unions, are one of the largest users of process discovery and task mining tools to improve organizational…
— Data-Driven Bill Management Feature Helps Consumers Pay On-Time– Glastonbury, Conn., September29, 2021– Payrailz®, a digital payments company offering smarter, more engaging payment experiences to…
The Board of Directors of Andrews Federal Credit Union is proud to announce today the confirmation of Kenneth Orgeron as its President & CEO. Orgeron served…
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Golden 1 Credit Union Awards Grants to 33 Literacy and Foster Youth Nonprofit Organizations
Funding assists nonprofits in Central Valley and Sacramento Sacramento, Calif., Sept. 27, 2021 – Golden 1 Credit Union (Golden 1) today announced 33 nonprofits in Sacramento and Fresno are among the recipients of its annual Community…
Meeting Members Where They Are Through Payments RANCHO CUCAMONGA, California – CO-OP Financial Services has launched its solutions and technology roadmap for 2022, addressing the fast-changing…
KALAMAZOO, MI – Arbor Financial Credit Union is pleased to announce that Chad Springer has joined Arbor Financial’s Commercial Lending Team as their Commercial Loan…
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To Vax or Not to Vax?
As the Delta Variant spreads across the country, the topic of mandated vaccinations and face coverings continues to vex businesses of all shapes and sizes.…
Banks, credit unions, and numerous other financial organizations have helped to make robotic process automation (RPA) one of the fastest growing software categories. Defined as…
Jacksonville, Florida — VyStar Credit Union announced today the hiring of Kawanza Humphrey as its new Chief Human Resources Officer, a position in which she will oversee…
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Budgeting as a Team Sport
Which best describes your credit unions budgeting: Some basic assumptions are provided our CFO. After a few days of wizard-like work with our software system,…
LOWELL, MA – Jeanne D’Arc Credit Union is pleased to announce two employees will join the Leaders Engaged and Activated to Drive System-wide change (LEADS)…
Partnership Pushes Membership over 200,000 ATLANTA (Sept 1, 2021) – Georgia’s Own Credit Union, recognized as the third-largest credit union in Georgia, announced a merger with…
Dallas, Texas – Financial services professionals are encouraged to register now for the ALM First Investment Strategies Academy: Hedging & Derivatives Symposium, which will be held virtually November 9…
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Best Practices for a Better ALCO
One of the most important operating committees of a depository institution is the Asset and Liability Management Committee (ALCO), which is responsible for the oversight…
Account takeover (ATO) and credential stuffing attacks continue to greatly impact financial institutions, including their revenue, their brand and the loyalty of their customers. In…
Industry Veteran Tapped to Ensure the Continued Safety and Soundness of Tech CU’s Loan Portfolio San Jose – September 9, 2021 — Tech CU (Technology Credit…
CLA was named the top audit firm for credit unions in the 2021 Supplier Market Share Guide: Credit Union Auditors, published by Callahan & Associates.…
When organizations struggle with, or as we have put it, stink at selling there are generally a few critical things that are just not working…
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Adjusting to the New Normal: Banks Challenged with Balancing User Experience and Fraud Prevention
As Americans re-engage in-person activities, inside and out, one thing is clear: the pace of digitization has changed. While many had already embraced digital-first banking,…
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CUES®Emerge Five Finalists Named
MADISON, Wis.— The 202CUES Emerge program is one step closer to identifying the top emerging leaders in the credit union industry. Thirty-twoup-and-coming professionals were selected…
By: Roger Elwell – Vice President, Strategic Partners and Alliances, SNP North America If “digital transformation” tops your list of buzzwords that elicit an eye…
St. Petersburg, Fla. —(Aug.24, 2021)—PSCU,the nation’s premier payments credit union service organization (CUSO), today announced that its Board of Directors has approved an additional investment…
South Bend, IN – Teachers Credit Union (TCU) announces the addition of Dave Abrams as Vice President of Indirect Lending for Marine and Recreational Vehicles,…
WASHINGTON, DC –Credit union industry assets grew 13.2 percent year-over-year as of June 30, topping $2 trillion for the first time in industry history. Credit…
The internet is a critical element of modern work, but network outages cost you both time and money. These are ways to avoid internet outages…
MADISON, Wis.— Talent development leader CUES has released its 2022 Learning & Events Calendar and other tools the industry’s professionals can turn to as they plan for next…
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Golden 1 Credit Union Ranked Third Among Financial Institutions Admired Most by Customers Nationwide
Credit Union receives high ranks for strong emotional connection according to new national report by American Banker Sacramento, Calif., Aug. 18, 2021 – Golden 1…
Banks Get Surprisingly Positive Reviews From Customers, According to New FICO Research Study Due to the pandemic over the last 18 months, millions of Americans…
From time to time, I hear this question asked by credit union executives… “Is selling really all that important?” This is a valid question, especially…
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UFCU Names Michael Crowl President
Austin, TEXAS —UFCU, Austin’s largest locally-owned financial institution, has named Michael Crowl as President, a newly created executive role at the 85-year-old not-for-profit cooperative with $7.5…
TUCSON, AZ (August 12, 2021) — Vantage West is pleased to announce that Rob Hoyle has joined as Chief Information Officer (CIO). In his role,…
(SAVANNAH, GA) Aug. 13, 2021, Center Parc Credit Union (CPCU) has hired a new assistant manager for their Savannah area branch as well as several…
The $600+ million SkyOne Federal Credit Union is on a path to growth, but instead of forcing employees to work harder or hiring more staff,…
ACCORDING TO ACHIEVERS, EMPLOYEE RECOGNITION EXPERTS Criteria for AwardBased on Eight Factors of Employee Engagement RANCHO CUCAMONGA, California– CO-OP Financial Services has been named among…
As a result of shutdowns throughout the country and the rest of the world, remote work surged in 2020. And while many companies have returned…
Requirement reflects company’s focus on employee and member health and safety, as well as CUTX’s commitment to the communities it serves throughout North Texas DALLAS,…
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Say Hello To Engageware
TEWKSBURY, Mass., – Following TimeTrade Systems’ acquisition of SilverCloud LLC in January 2021, the customer engagement solution provider is now rebranded as Engageware. The new name…
Merger Represents Exciting New Opportunities For Member-Owners Los Angeles, California: To ensure continued and exceptional service for its members, Chabot Federal Credit Union (CFCU) has announced…
Suitland, Maryland (August 6, 2021): Andrews Federal Credit Union, an industry-leading financial institution, announced the promotion of Pat Campbell to Chief Lending Officer, George Ksenics…
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Bigger is Not Always Better: What Credit Unions Should Know about Walmart’s Journey into Fintech
Earlier this year, Walmart filed a trademark for “Hazel” – its proposed new fintech brand. Little is known about Hazel’s complete capabilities, but it appears…
Member experience is vitally important to credit unions and their industry partners. When considering which products or services to provide or how to best enhance…
Dallas, TX – CU Members Mortgage, a division of Colonial Savings, F.A., is excited to announce Rochelle Pemble and Desiree Hessel as Executive Sales Consultants. Pemble will…
Few topics in our daily communication raise more interest, opinions, and emotion as the words “social justice.” And they should. Credit unions are made up…
JACKSONVILLE, Fla. – First Florida Credit Union recently named Joe Markley as Senior Vice President of Operations. In his new position, Markley manages the credit union’s…
Three Tips to Deliver Better Benefits for Less How can credit unions continue delivering robust and competitive employee benefits when the trajectory of healthcare costs…
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CUES Creating Leadership Success Profile to Develop the Next Generation of Industry Leaders
MADISON, Wis.— Talent development leader CUES is currently gathering data from seasoned leaders throughout the industry to develop a Leadership Success Profile. “This is a great…
Power Financial Credit Union (PFCU) was formed in 1951 to serve the employees and families of Florida Power & Light Company. From humble beginnings 70…
When it comes to outpricing the competition, what we often see in the financial services industry is a race to the bottom – in other…
St. Petersburg, Fla. — (July 22, 2021) — PSCU, the nation’s premier payments credit union service organization (CUSO), has announced it has expanded its partnership…
Transactions completed for properties in Austin, Texas, and Statehouse, Ga. CHICAGO – Alliant Credit Union announced that it has closed over $52 million in financing…
ARLINGTON HEIGHTS, IL, July 20, 2021 – Lending Solutions Consulting (LSCI) is excited to announce the return to live, in-person training courses and events! Their…
-Long-time client adding new digital banking features in 2021 to better meet member needs – Berkeley, Calif., July 20, 2021 –Access Softek, an omnichannel digital banking…
St. Petersburg, Fla. — (July 20, 2021) — PSCU, the nation’s premier payments credit union service organization (CUSO), today announced the appointment of Todd Lane,…
Members Get Electronic Payments Early When They Set Up Direct Deposit TEMPE, Ariz. – There are many benefits to using direct deposit including convenience and eliminating…
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SCOREUP CREDIT BUILDER LOAN
Strategy to help members increase their credit score and financial wellbeing pays off There is a huge emphasis on building credit as a core component…
While there has been much discussion about the need for digitization to support the retail banking side of the house, the needs of business and…
Significant Growth Leads to Location in a New Market Area July 13, 2021—Bedford, Indiana—DEI, a leading design/build company specializing in banks and credit unions nationally,…
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Time to Hit the Reset Button
After a long tumultuous year, now is the time for credit union leaders to rethink where to go from here. Understanding that COVID-19 is not…
Andrews Federal is Ready to Serve the U.S. Armed Forces Andrews Federal Credit Union (Andrews Federal) is excited to announce that it has been awarded…
St. Petersburg, Fla. — (July 6, 2021) — PSCU, the nation’s premier payments credit union service organization (CUSO), is pleased to announce the return of…
Campbell selected for making a positive impact in the local community SAN DIEGO, Calif., (July 2, 2021)–San Diego County Credit Union® (SDCCU®), San Diego’s largest locally-owned financial…
Washington, D.C. – The Trust for Credit Unions (TCU), the oldest and largest mutual fund family created for and by credit unions, has seen record investment…
Plano, TX – Catalyst Corporate Federal Credit Union, in conjunction with its subsidiaries and affiliates, helped another credit union receive approval and secure funding for $19…
Dallas, Texas – ALM First, a strategic partner for more than 300 financial institutions nationwide, was recently added as an asset manager on the Zurich Insurance Group’s…
I started making outbound sales calls to members when I joined our credit union’s outbound call center, in March of 2006. This was a brand-new…
Firm continues to promote from within, hire key talent as business grows DES MOINES, June 29, 2021 – LenderClose, a real estate and home equity lending technology platform, has…
The proliferation of financial technology and mobile platforms are making it easier for the approximately 125 million credit union (CU) members in the U.S. to…
One of Nation’s Largest Privately Held Banks Committed to Keeping Headquarters in Fargo FARGO, ND (June 28, 2021)– Bell Bank has entered into an agreement…
The financial services industry is abuzz with nascent fintechs on one side and veteran banks and credit unions on the other. Characteristics of a strong…
June 25, 2021—Waynesville, Ohio— MarketMatch, Inc., a full-service, digital-forward marketing agency specializing in community financial institutions, announces it has been retained by Texas-based EducationCredit Union…
Recent times have ushered in significant changes in the way credit unions conduct business. Gone are the days when work could only be done in…
BrightStar Credit Union and Pillar Credit Union Choose DEI May 20, 2021— Cincinnati, Ohio—DEI, a leading design/build company specializing in banks and credit unions, has…
The pandemic caused widespread hardship for consumers and heavily impacted how credit unions (CUs) needed to operate. Members increased their savings withdrawals and requested deferrals…
Reputation is key to your Credit Union’s success. Create a trustworthy, positive impression for customers with these ways to improve your Credit Union’s reputation. When…
MADISON, Wis.— Credit union directors have a new asset liability management (ALM) resource to turn to, thanks to a course covering the topic available now as…
Community First Credit Union has promoted Craig Gloudemans to Vice President of Finance and welcomed Bill Gunckel as Vice President of Information Security. Gloudemans’ Community…
Banking is both an art and science. There are technical components to banking – but for me, it’s how these parts come together to create…
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Mission Fed Credit Union Names Courtney Pendleton As Public Relations and Community Manager
SAN DIEGO, June 21, 2021 – Mission Fed Credit Union, the largest member-owned, not-for-profit, full-service financial institution exclusively serving San Diego County, has named Courtney Pendleton…
Salt Lake City, Utah – Prodigy, a leading core data processing and cloud infrastructure CUSO, is pleased to announce that it has hired Karey Neal into…
So far in 2021 the mortgage environment has felt like a reversal of 2020’s anomalous events. Furthermore, as if hedging mortgage risk wasn’t complicated enough,…
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The Four Core Values of Selling
For the last six years, I have worked with some amazing people and credit unions to help them improve their sales and service cultures. One…
Remote working during the pandemic caused most of us to adapt into online meeting masters. We regularly host team meetings, contact our members, and conduct…
In today’s fast-paced, increasingly competitive business climate, an efficient TPRM program is not only an invaluable asset but a vital one. It enables banks to…
GRAND RAPIDS, MICHIGAN, JUNE 14, 2021 – Bloom Credit Union (BCU) announced on Monday that BCU’s Chief Financial Officer, Joseph Heintskill, will succeed Daniel Baines…
The first stimulus bill at the start of the pandemic highlighted major vulnerabilities in the banking industry, mainly due to the fact that many banks…
St. Petersburg, Fla. — (June 10, 2021) — PSCU, the nation’s premier payments credit union service organization (CUSO), has announced that Maui County Federal Credit…
To better serve its more than 100,000 members, Michigan Schools & Government Credit Union recognized the need to enhance its digital services and communicate more…
Wyoming, Minn. — (June 8, 2021) — CU Recovery, a PSCU company, announced it has partnered with DCM Services, LLC (“DCMS”), the industry leader in…
Dallas, Texas – Financial institution executives and board members are encouraged to register now for ALM First’s 2021 Financial Forum, which will be held in person on September…
PADUCAH, Ky., June 8, 2021 – Computer Services, Inc. (CSI) (OTCQX: CSVI), a provider of end-to-end fintech and regtech solutions, has named Vijayaraghava (Vijay) Reddy as the company’s Chief Technology…
NEW YORK – June 7, 2021 – Leading global AI-powered credit decision platform provider, Scienaptic AI announced Heritage Financial Credit Union has chosen to implement the company’s AI-powered platform to enhance…
The pandemic of 2020-21 created a perfect storm for fraud to flourish. Heightened fear, anxiety and economic hardship resulting from the pandemic led some consumers…
MADISON, Wis.— CUES is pleased to announce Jennifer Stangl, Director of Professional Development, recently earned the TalentTelligent KSA Certification, expanding the offerings and resources available through CUES…
Gesa Credit Union partners with Tala Security to protect its web applications Securing member data and online transactions should be a top priority for any…
As financial institutions seek to take advantage of the mortgage market in 2021, one fundamental adjustment is critical: institutions need branches and loan officers. As…
San Ramon, Calif. — (June 2, 2021) — Lumin Digital, a PSCU company, announced that DuPont Community Credit Union (DCCU) has signed a multi-year agreement…
MANCHESTER, N.H., June 1, 2021 /PRNewswire/ — Bellwether Community Credit Union is proud to announce the promotion of Heather Tancreti to Vice President of Lending. She formerly…
Joan Opp of Stanford FCU and Jackie Buchanan of Genisys FCU Fill Board Officer Positions As CO-OP Maintains Focus on Delivering Digital Payments Ecosystem for…
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Valley Strong Credit Union and Financial Center Credit Union Jointly Announce their Intent to Merge
Bakersfield, CA – Valley Strong Credit Union and Financial Center Credit Union are excited to announce their plans to merge pending regulatory approval and membership…
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Greylock Federal Credit Union and Greylock Insurance Agency Raise Minimum Pay to $16.50 per hour
PITTSFIELD – Greylock Federal Credit Union and Greylock Insurance Agency have established $16.50 per hour as their corporate minimum wage. Additionally, they have adjusted the salaries of all…
The COVID-19 pandemic turned the financial industry upside down in 2020, creating many unprecedented issues for financial institutions, including disrupting the traditional workplace, impacting staffing…
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FINTECH CONSTANT TRANSFORMS MANUAL LOAN SERVICING WITH INTERACTIVE, DIGITAL CUSTOMER PORTALS
Constant announces its new platform at the AFSA Independents Conference as U.S. auto debt grows to record high and delinquencies are on the rise Portland, ME…
In the world of business, your brand is constantly at risk. Everything from diabolical computer hackers and human errors to natural disasters, pandemics, and acts…
The past 18 months has drastically changed the financial journeys of millions of consumers, and banks and credit unions have been busy implementing changes to…
Dallas, Texas – ALM First, a strategic partner for more than 300 financial institutions nationwide, is expanding its mortgage pipeline hedging team. Anthony Olson, previously a relationship…
Debit and Credit Digital Card Issuance Will Shorten Replacement Window, Enhance Cardholder Experience to Increase Credit Union Interchange Growth RANCHO CUCAMONGA, California – CO-OP Financial Services…
As of January 31, 2021 more than 1,700 credit unions list balances from purchased participations and over 850 Credit Unions list outstanding sold participations on…
Leading professional brings more than 24 years of experience in financial services to SECU Financial Partners Baltimore, Maryland (May 13, 2021) — Today, SECU Financial Partners announced…
Capping two decades at AEFCU, Marchessault nearly doubled the Credit Union’s asset size during his transformative seven-year tenure at the helm EAST HARTFORD, CONN.—May 14,…
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Strum Platform signs SESLOC Federal Credit Union to their Next Gen Data Analytics Marketing Platform
SEATTLE, WA., April 21, 2021, Strum, a financial services strategic marketing and brand consultancy, announced the signing of $1 billion SESLOC Federal Credit Union in…
The challenge with lifecycles is that they are on constant repeat. As soon as they are finished, it’s time to begin anew. This holds true for vendor…
May 6, 2021, Dallas, TX – CU Members Mortgage, a division of Colonial Savings, F.A., is excited to announce new AVP of Operations Sabine Wade and Correspondent…
Customer service has changed dramatically; the shift that was already in progress moved into warp speed last year, immediately impacting how credit unions help their…
Dallas, Texas – ALM First, a strategic partner for more than 300 financial institutions nationwide, recently surpassed $55 billion in assets under management. As depositories continue to…
2020 was quite the year. The banking industry, which tends to be reluctant to adopt new techniques and technology was thrust into digitalization brought on…
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Shareholders, Regulators Approve United Federal Credit Union And Edgewater Bank Partnership
ST. JOSEPH, Mich. – The partnership between two Southwest Michigan financial icons has received approval from both shareholders and federal regulators. United Federal Credit Union (United)…
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Ascend Federal Credit Union Wins Two CUNA Diamond Awards for Excellence in Email and Video Marketing
Credit union trade group recognizes Ascend’s expertise to creatively reach new and potential members MURFREESBORO, Tenn., April 23, 2021 – Ascend Federal Credit Union, the largest credit…
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BECU RENEWS PARTNERSHIP WITH CO-OP FINANCIAL SERVICES TO HELP CHART STRATEGIC AND TECHNOLOGY FUTURE
CO-OP Ecosystem Enables Credit Union Growth via Seamless Member Payment Experiences RANCHO CUCAMONGA, California – BECU, the nation’s third largest credit union, is renewing its 14-year…
PLYMOUTH, Minn., April 27, 2021 – Six employees of TruStone Financial Credit Union have been recognized by the Scotsman Guide as Top Home Equity Line…
While credit unions are quite optimistic about the outlook for their business and the economy in the year ahead, there’s one area that they’re remarkably…
Santa Ana-based Credit Union Hires New Vice President of Human Resources to Guide its People-First Culture SANTA ANA, Calif. – April 20, 2021 – Orange County’s Credit…
This March marks a full year since the initial outbreak of COVID-19 in the United States, drastically altering credit unions’ employees’ and customers’ day-to-day lives.…
Despite the current conversations regarding rising interest rates and depositories’ bond portfolios, now is the time to look at long-term, sound asset liability management. Comments…
ORNL Federal Credit Union (ORNL FCU) recently announced that it will increase the starting wage for new and existing employees to $15.00 per hour effective…
As Part of Ardent’s Ongoing Efforts to Provide Innovative Solutions for its Members, the Credit Union Also Offers Auto-Buying and Recreational Vehicle-Buying Concierge Services PHILADELPHIA…
Plymouth, Mich. (April 19, 2021) – Catholic Vantage Financial (CVF) recently welcomed Eric Rothert as vice president of marketing. Rothert joins with nearly 20 years’ experience in marketing, business…
MADISON, Wis.— Strategic Innovation Institute will be offered in an online format in 2021, talent development leader CUES® has announced. This challenging academic program is tailored specifically for…
Washington, D.C. – Assets under management in the Trust for Credit Unions (TCU), the oldest and largest mutual fund family created for and by credit unions,…
After many years as a “science project,” Artificial Intelligence (AI) is delivering real value for financial institutions of all sizes. AI has long been a…
-Credit Union Partners with Payrailz to Provide Members a Comprehensive Payments Platform – Glastonbury, CT – April 13, 2021 – Payrailz®, a digital payments company offering smarter, more engaging payment experiences to banks and credit unions across the United…
SAN ANTONIO, TX (April 12, 2021) – SWBC has announced that it recently acquired the auto claims division of DIMONT, the largest provider of specialty insurance…
Publisher’s Note: We all lost a good friend with the recent passing of Rex Johnson, a true giant in the credit union industry! The readers…
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Aptys Solutions Announces New CEO
Leading fintech company names Naseer Nasim as its President and CEO NORCROSS, Ga., April 5, 2021 –Aptys Solutions, a leading provider of cloud-based payments technology,…
Veteran professionals join newly launched division to provide holistic financial planning Baltimore, Maryland (April 7, 2021) — SECU Financial Partners is pleased to announce that Leslie McElwain…
The winner of Credit Union Magazine’s 14th annual Credit Union Hero of the Year is Cheryl Deborde, president/CEO of Members Choice Credit Union, Ashland, Ky. The Credit Union Hero…
St. Petersburg, Fla. — (April 6, 2021) — PSCU, the nation’s premier payments credit union service organization (CUSO), has announced current Owners Honolulu Federal Credit Union…
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REX JOHNSON PASSES AWAY AT 77
ARLINGTON HEIGHTS, IL – MONDAY, APRIL 5, 2021 – Lending Solutions Consulting, Inc (LSCI) is sad to announce the passing of its founder, A. Rex Johnson at the age…
It all happened so fast. One day, we started hearing about a new virus on the news and, within a few short weeks, much of…
As Americans search for ways to recover from the economic fallout from the COVID-19 pandemic, a familiar savings tool has been sharpened into an efficient…
MADISON, Wis.— Talent development leader CUES is pleased to announce select in-person events are returning in 2021, starting with offerings coming this summer. “We’re excited…
Glastonbury, Conn., April 1, 2021 – Payrailz®, a digital payments company offering smarter, more engaging payment experiences to banks and credit unions across the United…
ATLANTA, March 31, 2021 – Fair Lawn, N.J. – based Columbia Bank ($8.8 billion in assets) is now leveraging business and commercial credit cards powered by…
Consumers today are, in many ways, spoiled for choice when it comes to the technology available to help them make living, eating, working, shopping and…
As a result of COVID-19, credit unions were forced to quickly implement work from home procedures, physical branch closings, health screening and cleaning procedures upon…
Singleton, Whitaker named Executive Vice President and Vice President of Lending LANSING, Mich. — CASE Credit Union recently announced two promotions within its team. Rachael Singleton…
St. Petersburg, Fla. — (March 30, 2021) — PSCU, the nation’s premier payments credit union service organization (CUSO), has announced it has expanded its partnership…
Greensboro, N.C. (March 18, 2021) – Vizo Financial Corporate Credit Union’s CEO, Jay Murray, will be ending his tenure with the organization in June of…
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RfP: A New Way to Bill
Real-time payments – the authorization, settlement and movement of funds from the sender’s account to the recipient’s account within seconds, or in real time –…
Kalamazoo, MICH — Consumers Credit Union is pleased to announce the addition of Steve Glascock as manager of its new Grand Haven office, which is set to open this…
Awards recognize and reward the creative spirit of excellence in the art of advertising SAN DIEGO, Calif., (March 24, 2021)– San Diego County Credit Union® (SDCCU®), one of…
–CU professionals with more than 35 years of combined experience join digital payments provider’s sales organization– Glastonbury, CT – MARCH 24, 2021 – Payrailz®, a digital payments company offering smarter, more engaging payment experiences to banks…
March 23, 2021, Dallas, TX – CU Members Mortgage, a division of Colonial Savings, F.A., is excited to announce Lisa Chavez and Kelton Robinson as Processing…
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7 Steps to a Complete Sales Process
A few years ago, I had the opportunity to spend an entire day shadowing team members in a client’s branch network. I do quite a…
Reflecting on the changes that have occurred over the last few years in the banking industry, it’s no surprise that customer communication preferences have completely…
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Who’s to Blame? Beyond the Cloud
In February, the Senate Intelligence Committee hosted a hearing about the supply chain attack that affected SolarWinds and dozens of other companies and federal agencies,…
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IMM, Hawthorn River Lending Partner to Accelerate Digital Transformation for Community Banks
Digital loan origination solution enables end-to-end electronic processing helping banks close more loans, faster while providing an enhanced customer experience RAHWAY, N.J., March16, 2021 – IMM, the only…
San Ramon, Calif. — (March 18, 2021) — Lumin Digital, a PSCU company, has been selected by Firstmark Credit Union (Firstmark) to provide online and…
New solution reduces call times and enhances the member experience St. Petersburg, Fla. — (March 16, 2021) — PSCU, the nation’s premier payments credit union service…
Over the past few years neobanks and challenger banks have gained momentum with no end in sight. What drives these new types of banks is…
New proposed derivatives rule may offer an opportunity for federally chartered credit unions to gain greater flexibility in managing interest rate risk and making profitable…
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Focusing on Financial Inclusion
How Financial Institutions Can Better Support Financial Inclusion and Wellness The pandemic has underscored many issues and gaps within the financial services industry. For banks…
St. Petersburg, Fla. (March 11, 2020) – PSCU, the nation’s premier payments credit union service organization, and Allied Solutions (“Allied”), one of the largest providers…
SAN DIEGO – March 8, 2021: Lafayette Federal Credit Union ($882 million assets; 29,999 members; Rockville, MD) has experienced remarkable growth in recent years, with their…
Relocation to Hawaii to help drive new design, build business on the Islands CHESTERFIELD, Mo., March 9, 2021–NewGround, a St. Louis-based innovative architecture, design, and…
Virginia Beach, VA (March 5, 2021) – Chartway Federal Credit Union is proud to announce that as the credit union continues to grow in a…
JACKSONVILLE, Fla. – First Florida Credit Union recently named Ashleigh Robinson as community relations and member development manager. Robinson, who has been with the financial…
-Credit union selected Payrailz to upgrade member experience, make payments faster and easier- Glastonbury, CT – March 4, 2021 – Alliant Credit Union ($13 billion in assets) has selected Payrailz®, a…
SAN ANTONIO, March 1, 2021 /PRNewswire/ — SWBC Investment Company and AlphaCentric Advisors LLC announced that SWBC Investment Company has assumed responsibility as investment sub-advisor of…
MARCH 1, 2021 (SEATTLE) – Today, Verity Credit Union’s Board of Directors announced the appointment of its new CEO, Tonita Webb, who will take over the position from current CEO, John…
Every year, millions of older Americans lose significant portions of their life savings to financial exploitation, and researchers estimate that up to 20 percent of…
Lehigh Valley, PA (26-February-2021) – First Commonwealth Federal Credit Union, the #1 ranked credit union in PA by Forbes and leader in inclusive banking in the Lehigh…
Many years ago, I remember sitting in a meeting led by our team’s Senior Vice President where he was discussing his vision for our outbound…
CUSO invests in rising credit union talent through sponsorships, programs and other initiatives St. Petersburg, Fla. — (Feb. 25, 2021) — For more than a…
Credit Unions in Five States Add Member Protections;Continue Record Growth February 24, 2021, Dayton, Ohio – With more than 85% of all auto purchases financed…
‘CO-OP Rocks GAC with Kristin Chenoweth’ Open to All GAC Registrants RANCHO CUCAMONGA, California – CO-OP Financial Services is making a major contribution to the GAC…
“Transparency.” It’s a goal, a claim, and a buzzword. It’s also an often-heard pledge by businesses offering everything from sportswear to auto parts to health…
Santa Ana-based Credit Union Adds New Chief Associate Experience Officer and VP of Enterprise Technology Services SANTA ANA, Calif. – Feb. 17, 2021 – Orange County’s…
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SWBC Leverages FICO Customer Communications Services to Deliver More Successful Debt Resolutions
With FICO, leading financial services company can more easily connect with borrowers in customizable, action-oriented interactions SWBC leverages FICO® Customer Communication Services for Collections (CCS)…
In a year where depositories face ongoing margin pressure, management teams and boardrooms across the country search for alternatives that generate additional profits. In many…
Free event to provide credit union industry attendees with actionable insights, strategies and thought leadership St. Petersburg, Fla. (Feb. 23, 2021) – PSCU, the nation’s…
Account holders have unique stories and varying financial needs, which makes delivering meaningful engagements increasingly difficult from afar. Although the line in the sand has…
DALLAS, TX – February 16, 2021 – CU Members Mortgage, a division of Colonial Savings, F.A., is hosting a free webinar as part of its 2021 Educational Series…
With the wants and needs of account holders changing regularly, financial institutions (FIs) need to consider ways to differentiate their services to cultivate customer loyalty…
Are you cold calling and reaching out to prospects more than they’re calling you? Are you having to constantly explain who you are and what…
Most banks and lenders are well aware of how synthetic identities can be used to fraudulently open a bank account and secure a credit card…
While some businesses drag their feet and move slowly into the digital age, banks must stay on top of new technology and innovations—especially when it…
This is the 6th consecutive year Ascend has placed in the Top 40 TULLAHOMA, Tenn., Feb. 10, 2021 – Ascend Federal Credit Union, the largest federal credit…
St. Petersburg, Fla. — (Feb. 10, 2021) — PSCU, the nation’s premier payments credit union service organization (CUSO), today announced it will soon offer a new…
A study by Northwestern Mutual shows that over 26% of Americans took part in some form of payment deferral plan last year. While deferments provided…
As the global economy continues to struggle during the COVID-19 pandemic, the U.S. government has pledged $284 billion in loans under the Paycheck Protection Program…
In preparation for 2020, Safe Harbor Credit Union set a number of reasonable, achievable goals for its lending portfolio. Unfortunately, as the COVID-19 pandemic hit,…
Ledbetter to provide leadership, direction for all aspects of construction CHESTERFIELD, Mo., February 2, 2021–NewGround, a St. Louis-based innovative architecture, design, and project management firm,…
Joe Harvey has been promoted to Senior Vice President Facilities at Community First Credit Union with over 20 years of construction, safety and facilities management…
SAN DIEGO – February 2, 2021: As they strive to empower the people of Northern New Mexico to achieve their dreams, Zia Credit Union ($176 million assets; 11,819…
Hunt Valley, MD (2/2/2021) — Point Breeze Credit Union today announced that Tonia Niedzialkowski has been promoted to President of the organization. In her new role,…
Wyoming, Minn. — (Feb. 2, 2020) — CU Recovery & The Loan Service Center, a PSCU company, announced it has expanded its relationship with Advia…
It’s no secret the pandemic has dramatically increased emotional and especially financial stress for many Americans. Prior to the coronavirus, many consumers had few reserves…
Thanks to the latest digital technology, consumers seeking the right financial institution has become more proactive. Not only do they research their own customer journey…
Selling GSE-eligible mortgages is looking considerably more profitable than it has in years. Lender profitability has skyrocketed according to the Mortgage Bankers Association (MBA) performance…
Additional stimulus payments, traditional seasonal liquidity trends, lower loan demand and the low-rate environment could challenge financial institutions even further to deploy excess cash effectively…
January 28, 2021 – Cincinnati, Ohio – DEI, a leading design/build company working with banks and credit unions nationally, announces the addition of two new…
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IMM Elevates Howard Klein to COO, Michael Ball to Senior Vice President of Strategy and Innovation
–Company promotes two key executives to drive future growth and expansion— RAHWAY, N.J., Jan. 27, 2021 – IMM, the only eSignature provider that specializes in digital transaction solutions exclusively for…
While still a relatively new development, Robotic Process Automation (RPA) is fast becoming the industry norm for banks, credit unions, and a host of others…
Fort Lauderdale, Fla. (January 5, 2021) – BrightStar Credit Union , one of the largest credit unions in South Florida, has announced the appointment of…
StrategyCorps’ CheckingScore® solution will allow credit unions to receive custom performance analysis and insight that highlight growth opportunities as well as with specific product recommendations.…
The business community has high hopes for 2021 to be the year when struggling companies and individuals get back on their feet, but a widespread…
Ibarra to assist with contract negotiations, proposal responses CHESTERFIELD, Mo., January 18, 2021–NewGround, a St. Louis-based innovative architecture, design, and project management firm, is excited…
COVID-19 impacted nearly every aspect of our daily lives and sent many businesses spiraling. How customers connect with businesses has changed, but the need for…
“John Smith” is a new member of a credit union. He graduated from college last year, was approved for his first loan soon after, and…
Community First Credit Union has promoted Angela Gargo to Vice President of Talent Management and welcomed Rochelle Blindauer as the new Vice President of Human…
Credit unions lost 25% of their primary financial relationships in 2020. Here is how to fix it. 2020 was an extremely challenging year for everyone.…
One of the most important responsibilities of any credit union Board of Directors is the annual performance evaluation of the CEO. In my over forty…
Blueprint Launches Solution for RPA Platform Migration, Ending RPA Vendor Lock-InNew Technology Triples the Speed of RPA Transition and Reduces Cost by 75 Percent Toronto,…
Dramatically different consumer behaviors drive continued acceleration of contactless and digital payment methods St. Petersburg, Fla. — (Jan. 14, 2021) — PSCU, the nation’s premier payments…
Continues partnership of more than 30 years to power the success of credit unions St. Petersburg, Fla. — (Jan. 13, 2021) — PSCU, the nation’s…
Riverdale, UT – January 12, 2021 – America First Credit Union welcomes Brett Christensen to its leadership team as Chief Lending Officer for the leading nonprofit…
BOSTON, Jan. 12, 2021 – ApexEdge, a partner-enablement platform that offers monthly bill and subscription management solutions to support the financial health of consumers, announced today its integration with Payrailz®, a digital payments company offering…
Industry expert with Midwestern roots to lead consulting efforts in Illinois and Missouri HOUSTON, Texas, (January 11, 2021) – JMFA, a leading profit-improvement consulting firm…
We are entering the timeframe when most credit union Boards are completing the annual CEO evaluation. This will be the first in a series of…
Taxes can be complex, but one thing is for certain: the bigger the tax refund, the better. Review which tax tips are most helpful for…
Ask any financial services leader at the end of 2019 about the upcoming year and no one would have predicted a worldwide pandemic that would…
Arbor Financial Credit Union is pleased to announce that Robert Merrill has joined the mortgage lending team as a Mortgage Loan Originator. Prior to joining…
PLYMOUTH, Minn., Dec. 29, 2020 (GLOBE NEWSWIRE) — Members of Firefly Credit Union have cast their votes in approval of a merger with TruStone Financial…
In 2021, financial institutions can expect to see new and continuing trends due to the impact of the pandemic and the election on the housing…
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Branch Traffic Amid a Pandemic
Even with spiking levels of COVID in communities across the country, credit union branches remain operational, and expect to stay open for business in their…
Arbor Financial Credit Union is pleased to announce the addition of Jeff Kalmbach to the mortgage lending team in his role as a Mortgage Loan…
One of the best ways for businesses to prevent data breaches and remain in compliance with laws like HIPAA is teaming with a reliable paper…
Award recognizes financial help to small businesses in underserved markets LANSING, Mich. — CASE Credit Union announced today it has been awarded the U.S. Small…
In 2017 I was working with a credit union client’s marketing director to build a few strategic outbound calling lists. One of their primary initiatives…
“Don’t you just love those long afternoons in New Orleans when an hour isn’t just an hour–but a little piece of eternity dropped into your…
$2.1 Billion Educators Credit Union First to Offer BIG’s Fully Transactional Google Assistant Action to Members for Secure, Touchless Banking TAMPA, FL (December 17, 2020) — Best Innovation…
St. Petersburg, Fla.— (Dec.16, 2020) —PSCU, the nation’s premier payments credit union service organization (CUSO), today announced thatWelcome Technologies has selected the CUSO to provide…
PSCU Announces Record Annual Dividend forFiscal Year 2020 CUSO continues to help Owner credit unions succeed and prosper despite a year filled with unprecedented challenges…
5 Credit Unions Sign with Bankjoy to Remain on Forefront of Technology with Latest Digital Offerings Detroit, MI – December 16, 2020 – Digital banking provider Bankjoy has…
CO-OP REPORTS YEAR OF RECORD-BREAKING ACHIEVEMENT IN TECHNOLOGY, PRODUCTS AND SERVICE DELIVERY TO CREDIT UNIONS Company Remains Debt-Free While Making Significant Investments to Help Credit…
Award recognizes financial help to small businesses in underserved markets LANSING, Mich. — CASE Credit Union announced today it has been awarded the U.S. Small Business…
With COVID-19 driving a steep rise in U.S. unemployment throughout the spring and summer, coupled with pay cuts occurring across the country, the expectation was…
Industry Veteran Brings Deep Experience in Financial Reporting and Product Development MADISON, Wis. – CUNA Mutual Group announces the hiring of Alycia Slyck as senior…
The writing has been on the wall that credit unions need strategic digital advances for their communication and member experience strategies. In 2020, the industry…
Includes push provisioning to Apple Pay, Google Pay and Samsung Pay St. Petersburg, Fla. — (Dec. 10, 2020) — In an effort to continue enhancing…
Commercial Lending Team hires two, and vendor management focus added to Senior Leadership Team Boulder, CO – December 10 , 2020 – Elevations Credit Union announces the…
Just 48% of managers have received training on coaching, professional development and recognition TORONTO, Dec. 8, 2020 – Managers are unprepared to support employees and…
When the U.S. Treasury Department launched its first $349 billion Payment Protection Program (PPP) in April to help small businesses shore up payrolls during COVID-19,financial…
Amy Nigrelli, new Chief Marketing Officer at Nusenda Credit Union Amy will oversee the departments of Marketing, Membership Development, and Community Relations. She began on…
ST. JOSEPH, Mich. – United Federal Credit Union (United) has named Michael Benassi to the position of Vice President of Enterprise Analytics. In his role, Benassi…
Tullahoma-based company continues to remain one of the nation’s few credit unions to offer a member return TULLAHOMA, Tenn., Dec. 1, 2020 – Ascend Federal Credit Union, the…
Santa Ana-based Credit Union Grows Leadership Team with Experienced Lending Professional SANTA ANA, Calif. – Dec. 1, 2020 – Orange County’s Credit Union, a Santa Ana-based financial…
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Lumin Digital Announces Agreement with Jax Federal Credit Union for Digital Banking Services
San Ramon, Calif. — (Dec. 4, 2020) — Lumin Digital, a PSCU company, has announced a new partnership with Jax Federal Credit Union (JAXFCU). Under…
Security threats and data breaches in the financial services industry are prompting organizations to increasingly synchronizetheir security and privacy practices.According to the Cyber Security in…
CUSO’s Advisors Plus “Spend and Give” campaign gives back to communities in which credit unions live and work, while also supporting local businesses St. Petersburg,…
In today’s competitive market, financial institutions need a way to create more stickiness with all consumers, especially with younger demographics who are less brand loyal…
As the world eagerly awaits a post-COVID-19 reality, credit union finance leaders should seize the opportunity to make improvements in their budgeting processes today. It…
Excess liquidity, net interest margin compression and a low-rate environmenthave made the search for investment yield top of mind for many financial institutions and their…
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Joint Payrailz®, Credit Union CUSO, CU Railz®, Builds Momentum, Growing to 13 Members, Raises $15M
Glastonbury, Conn., December 1, 2020– Payrailz®, a digital payments company offering smarter, more engaging payment experiences to banks and credit unions across the United States, has…
Berkeley, Calif., November 18, 2020 – Access Softek, Inc., an omnichannel digital banking platform provider, signed its 150th financial institution customer to its Open Financial Exchange (OFX) Server. OFX makes it possible for small and…
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True Customer Service in Banking
You know, the evergreen proof point that many banks use to highlight their ‘unique point of differentiation.’ For a long time, customer service meant a…
A credit union with nearly $2 billion in asset located in the Western U.S. had a problem. Saddled with 12-year-old legacy technology, its intranet literally…
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Ascend Federal Credit Union Names Josiah Leverich Senior Vice President of Deposits And Payments
TULLAHOMA, Tenn., Nov. 19, 2020 – Ascend Federal Credit Union today announced that Josiah Leverich has been promoted to senior vice president, deposits and payments.…
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America First Credit Union donates $19,000 to feed 78,072 Utah, Nevada, Idaho, and Arizona families
America First Credit Union is donating more than 79,548 meals to food banks in Utah, Idaho, Arizona and Nevada. A virtual check presentation for $15,381…
Glastonbury, CT – November 23, 2020 – Payrailz®, a digital payments company offering smarter, more engaging payment experiences to banks and credit unions across the…
Vendor invoices are very complicated. In fact, some have hundreds of line items on hundreds of pages. Auditing these invoices monthly or quarterly is time-consuming…
Los Angeles, CA and Boca Raton, FL – CU First Responders Finance (CUFR) is excited to welcomeFirefighters First Credit Unionas alead lender to our business…
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A look back and ahead: what credit unions have learned this year, and how to prepare for 2021
This year has certainly been unlike any other. Covid-19 shocked the world back in March, putting credit unions’ agility, resiliency and dedication to member service…
A few months ago, my growing 15-year old son needed some new pants. He had saved up some money and wanted to purchase a few…
Additional fraud-fighting capabilities further elevate CUSO’s best-in-class offerings St. Petersburg, Fla.— (Nov. 10, 2020) —Following the successful soft launch of its Enhanced Fraud Services in…
The banking and financial services industry is entering exciting – and unprecedented – new times. For several years, we have seen banking and technology become…
The acquisition brings together two FinTech industry leaders to further innovate loan origination solution technology for financial institutions nationwide. Costa Mesa, CA, Nov. 05, 2020…
While customercentricity, also referred to as clientcentricity, is not necessarily a new term, many institutions are struggling to truly understand what it means to be…
Chances are you’ve tried logging into a mobile app with a password and received a six-digit one-time passcode (OTP) via text message (SMS), which your…
LIVERMORE, Calif. (November 4, 2020)—UNCLE Credit Union, a full-service financial cooperative serving four counties in the eastern region of the San Francisco Bay Area and…
For a comprehensive look at P2P payment app fraud and guidelines for credit unions to help members detect and thwart this emerging threat,PSCU’s white paper,…
(N. Charleston, S.C.) – 11/2/2020 – South Carolina Federal Credit Union is proud to announce its completed merger with Charleston County Teachers Federal Credit Union. This…
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Sigma Ratings Announces Fitch Group as Investor to Drive Expansion of Its Risk Intelligence Platform
CUBN News Desk – October 29, 2020 – Sigma Ratings (“Sigma”), the global risk intelligence platform that powers compliant commercial relationships, today announced that Fitch Group, a global…
Service and support is an incredibly important aspect of any relationship between a consumer and business; those organizations that fail to prioritize customer service will…
SACRAMENTO, Calif., Oct. 26, 2020 – Golden 1 Credit Union (Golden 1) announced today it received recognition as one of Forbes’ Best-in-State Employers in California.…
The credit union has given back more than $90,000 in Cash Rewards to members in just 18 months SCOTTSDALE, AZ—iQ Credit Union, which serves 85,000 members…
FICO CCS will help the nation’s premier paymentscredit union service organization deliver industry-leading fraud solutions to over 1,500 credit unions Highlights: PSCU will leverageFICO®Customer Communications…
ALLEN, Texas, Oct. 27, 2020 –With the presidential election swiftly approaching, Credit Union of Texas (CUTX) is paying employees for time off to vote. From…
COVID-19 has turned online Credit unioning into an essential service, but you don’t need to just take my word for it. PwC recently concluded that…
Scranton, PA October 15, 2020- Mileise Allegrucci has been promoted to Vice President of Member Experience. Mileise will oversee Marketing and Business Development, as well…
Most banks and credit unions have managed to weather the worst effects of the pandemic so far. The Small Business Association’s Payroll Protection Program (PPP)…
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The Need for Speed – COVID amplifies the market need for Real-Time Payments- and their swift rollout
It is no secret that the United States is late to the instant payments party. While there are longstanding reasons, what matters now is that…
by Brittany Rollek, Director of Client Services, ALM First Financial Advisors While uncertainty continues and financial institutions grapple with credit performance and what to expect…
Synopsis In recent years Greater IowaCredit Union (GICU) nearly doubled its assets from approximately $200 million to nearly $550 million today. As the credit union…
DALLAS, TX – October 26, 2020 – CU Members Mortgage has enhanced the homebuyer education resources within its online mortgage application webpage to help members understand more about…
LAS VEGAS, NV. — Tony Humphrey is the new Vice President of Mortgage Lending at One Nevada Credit Union. Humphrey will oversee the credit union’s mortgage lending…
TUCSON, Arizona (October 22, 2020) – Vantage West Credit Union is pleased to welcome Mark Papoccia as their new Vice President, Business Banking. In his…
Financial Institution Crises Could Mean Massive Loss When It Comes ToMember Retention For any organization, experiencing a crisis is inevitable. It will happen. But for…
One sentiment we hear from our partners and colleagues in the financial industry is,“We can’t wait to get our team back together again.”This is a…
ALLEN, Texas, Oct.13, 2020 – Credit Union of Texas (CUTX) has partnered withStreetside Showers to provide mobile hot showers and personal hygiene care to the…
San Ramon, Calif. — (Oct. 13, 2020) — Lumin Digital, a PSCU company, today announced that OneAZ Credit Union (OneAZ) has signed a multi-year commitment…
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Does Your CU Have Cooperative Clout?
Are you fulfilling your mission to create value for members? Are you doing so in a financially sustainable manner? If so, then you have Cooperative Clout. Making…
For financial institutions, the concept of model validation is not necessarily new. As soon as banks and credit unions began automating certain loan decisioning and…
Credit union planning to add two more branches in the region by 2021 Promises Two More New Branches During 2021 JACKSONVILLE, Fla. – First Florida…
A few years ago, I was asked to present on sales compensation plans for a credit union client. The leaders of the credit union were…
(N. Charleston, S.C.) – 10/08/2020 – South Carolina Federal Credit Union has hired Kristy Vasquez to serve as its new senior vice president of marketing. Vasquez…
Community financial institutions are at a crossroads as the industry arrives at a point where digital engagement reigns supreme. With many institutions using very similar…
Falcon Heights, Minnesota – Shari Ziebell, a 20-year Information Security professional has joined the SPIRE Credit Union team as its new Information Security Director. Shari had…
NEWPORT NEWS, VA – (October 6, 2020) – Langley Federal Credit Union and the Old Dominion University Alumni Association (ODUAA) announce the new ODU Alumni…
LOWELL, MA – Mark S. Cochran, President and Chief Executive Officer of Jeanne D’Arc Credit Union, together with the Executive Team, are pleased to announce…
Albany, NY and Boca Raton, FL –CU First Responders Finance (CUFR) is excited to welcomeAlbany Firemen’s Federal Credit Union (AFFCU)to ourReferral Credit Union program. AFFCUis…
Long before the COVID-19 pandemic, credit unions and community banks have been undergoing transformations to improve the customer experience and keep up with growing consumer…
Financial institutions with competitive advantages in servicing mortgages can generate substantial returns on capital by retaining the mortgage servicing rights(MSR) when mortgages are sold. However, since…
Akron, Ohio – BFG Federal Credit Union is pleased to announce two promotions within their executive leadership team: Cheryl Foster to President/CEO and Sarah Likovetz…
When you are running a credit union, it goes without saying that attracting more members to your brand is paramount. The chart below shows the top marketing…
In the Motor City, access to a reliable vehicle is a critical need. Public transit, particularly between the city and suburbs, is lacking and leaves…
-Credit union also invests in CU Railz® CUSO to influence development of new payment technologies- Glastonbury, CT – September 21, 2020 – Payrailz®, a digital…
Members can easily onboard, learn, navigate digital offerings during Covid-19 ATLANTA, Sept. 23, 2020 – Rock Valley Credit Union implemented LemonadeLXP’s Digital Academy, a customer-facing support website with technology walkthroughs…
Executive search firm DDJ Myers will lead the search process Sept. 23, 2020 — Jacksonville, Fla. — The Board of Directors of Jax Federal Credit Union…
Report focuses on aligning member expectations with current payments infrastructure St. Petersburg, Fla.— (Sept. 22, 2020) —Accelerated by the global COVID-19 pandemic,credit union member demand…
The Daily Record Announces Prestigious List of 2020 Winners Baltimore, Maryland (Sept. 21, 2020) — The Daily Record has named Dave Sweiderk, President and CEO of SECU, Maryland’s largest…
It should come as no surprisethat fraudsters are cashing in on the pandemic,but when you look at who the perpetrators are, you might be intrigued.…
IMM and POPio partner to provide comprehensive video banking with eSignatures RAHWAY, N.J., Sept. 17, 2020 – IMM, the only eSignature provider that specializes in eSignature and digital transaction solutions…
LIVERMORE, Calif., Sept. 16, 2020 (GLOBE NEWSWIRE) — UNCLE Credit Union, serving four counties in the eastern region of the San Francisco Bay Area and…
Credit union’s self-service initiativeproves invaluable at onset of pandemic,dedicatedCoronavirus information center deployed across all digital channels Portsmouth, N.H., Sept.15, 2020 – SilverCloud, Inc., the only support solution built…
It is no secret that today banks and credit unions rely heavily on technology solutions in all areas of their organization, especially as digital channels…
The COVID-19 pandemic has impacted every American, especially essential workers like branch tellers who offer needed support to consumers who are navigating new financial hardships.…
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How can credit unions use technology to enhance members’ branch experience during Covid-19?
Despite the ongoing havoc from Covid-19 and the disruption to face-to-face communication, consumers still need to conduct critical financial transactions and access their money, whether…
CHICAGO–(BUSINESS WIRE)–BAI, a nonprofit independent organization that delivers the financial services industry’s most actionable insights, has opened submissions for its annual BAI Global Innovation Awards. For…
The financial industry has seen ups and downs for centuries. It’s actually the norm as currencies fluctuate, mortgage rates jump and plummet, and people change…
Credit unions of all sizes have known for many years that their members’ wants and needs may differ according to their age, job, familial situation…
SANTA ANA, Calif. – Sept. 8, 2020 – Orange County’s Credit Union, a Santa Ana-based financial services provider with more than 116,000 Members, has named Angela Moran…
With mobile banking now mainstream, credit unions and their customers are joining the next evolution: video banking. Given an unexpected push from the pandemic, video…
A few days ago, I came across a post on a friend’s social media page. The title was, “Things that Can Be True at the…
St. Petersburg, Fla. — (Sept. 2, 2020) — PSCU, the nation’s premier payments credit union service organization (CUSO), has announced that DuPage Credit Union (DuPage) has joined the cooperative as…
Ashlee Micale, SDCCU Chief Financial Officer and EVP honored by the San Diego Business Journal SAN DIEGO, Calif., (August 31, 2020)–San Diego County Credit Union® (SDCCU®),…
Latest merger for Pathways creates a $492 million credit union serving 40,900 members with 15 branches in the central and southwestern Ohio markets. Pathways Financial…
Boulder, CO — August 31, 2020 — Elevations Credit Union announces the promotion of Elizabeth Million to Senior Vice President Mortgage Sales. In addition, three Mortgage Loan…
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$1.02 Billion The Police Credit Union Continues Upward Trajectory and Signs with Corelation, Inc.
SAN DIEGO – August 31, 2020: If there was ever a question about how an organization could fulfill its mission and vision, the answer would be…
LOWELL, MA – Mark S. Cochran, President and Chief Executive Officer of Jeanne D’Arc Credit Union, is proud to welcome Jeffrey Turcotte as Vice President,…
The COVID-19 pandemic and subsequent economic downturn have caused the Federal Reserve to slash interest rates to near-zero record lows. While this is great for consumers…
A Dynamic Career with a Passion for Community Service CUBN News Desk/August 26,2020 There is something unique, dynamic, even formidable about Debra Schwartz. A proponent of lifelong…
When used properly, data can be the fuel that propels organizations towards growth and success. Most credit unions understand that the data that has been…
Capital is the core of an institution’s ability to grow and succeed. This is especially true in the current environment as depositories of all sizes…
Dallas, Texas – ALM First, a strategic partner for more than 300 financial institutions nationwide with more than $40 billion in total assets under management, recently introduced…
The coronavirus has been as challenging for credit unions as it has been tough on the members they serve. Think back to this same time…
Understanding the importance of evaluating all asset classes, including whole loans, when constructing a financial institution’s balance sheet is always important. However, in the current…
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PSCU’s Lumin Digital to Provide Shell Federal Credit Union with Retail Digital Banking Support
San Ramon, Calif. — (Aug. 25, 2020) — Lumin Digital, a PSCU company, today announced that Shell Federal Credit Union (Shell FCU) has signed a…
OSHKOSH, Wis. (August 11, 2020) –Verve, a Credit Union, ranked No. 159 for financial health on the 2020 “Top 200 Healthiest Banks and Credit Unions…
What: Building diverse, equitable and inclusive financial services organizations continues to be a top priority for leaders at all levels. Organizations with strong diversity and inclusion…
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FIRST ENTERTAINMENT CREDIT UNION AND LOS ANGELES LAKERS ANNOUNCE LAKERS-THEMED AFFINITY DEBIT CARD
The Official Credit Union for the Lakers introduces the exclusive member Lakers® Debit Card following the launch of a multi-year brand sponsorship between First Entertainment…
Digital banking usage has skyrocketed since the coronavirus broke out: 73% of U.S. adults said they’re more likely to leverage digital banking and payments while…
HONOLULU – Hawaii State Federal Credit Union (Hawaii State FCU), Hawaii’s largest credit union lender with more than 117,000 members statewide, today announced the 20 recipients of its…
It’s a startling statistic: Even though there are roughly the same number of credit unions branches as there are traditional bank ones, only 10 percent…
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ProFed Credit Union Selects Corelation’s KeyStone for Its Unlimited Integration Capabilities
SAN DIEGO – August 17, 2020: Promoting the credit union movement of ‘People helping people’ requires a cooperative environment where learning is the byproduct of sharing…
Arbor Financial Credit Union is pleased to announce the promotion of Susan Weir to Vice President of Mortgage Lending. Weir brings over 32 years of…
As Americans with cabin fever look for safe ways to travel during the pandemic, sales of recreational vehicles (RVs) are soaring by as much as…
Jacksonville, Florida — VyStar Credit Union is currently hiring to fill up to 50 full-time Contact Center positions to assist with a recent increase in the…
Berkeley, Calif., August 13, 2020 – Access Softek, Inc., a digital banking platform provider, has announced its commercial banking platform, Access Commercial, enabling community financial institutions to maintain a…
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A New Tool Gives Every Credit Union the Power to Make Advanced, Informative Comparative Analysis
When it comes to analyzing performance, looking at your credit union’s metrics in isolation doesn’t shed enough light on whether you’re truly crushing the competition…
Dallas, Texas – ALM First, a strategic partner to more than 300 depositories nationwide with over $40 billion in assets under management, launches its new podcast series, In…
CENTERVILLE, OH – Support EXP credit union clients continue to rise to the challenge when it comes to being there for their members, according to…
PASADENA, CA (August 5, 2020) – Wescom Credit Union has filled three Vice President positions over the last quarter, continuing its mission to help Southern Californians build better…
CLARKSVILLE, TN – Fortera Credit Union and Life Credit Union have announced plans to merge in a partnership under which Life Credit Union will operate…
Jacksonville, Florida — VyStar Credit Union obtained more loans on behalf of small business owners through the SBA’s Paycheck Protection Program (PPP) than any other credit…
Capital is the core of an institution’s ability to grow and succeed. This is especially true in the current environment as depositories of all sizes…
(N. Charleston, S.C.) – 8/4/2020 – South Carolina Federal Credit Union is proud to announce its completed merger with Spartanburg City Employees Credit Union following a…
The COVID-19 pandemic has drastically changed member behavior and affected how credit unions will operate in the future. While consumers’ spirits have been boosted about…
MADISON, AL., Aug. 3, 2020 – DeepTarget Inc., a solution provider that utilizes data mining and machine learning to deliver targeted communications across digital channels…
For the last several years, financial institutions have set their sights on innovation, technology and digital transformation – all as a means to make operations…
Security in the new normal With the transition of so many from a sessile office environment to a work-from-home paradigm, it’s no wonder that organizations…
Ensuring that members remain engaged and loyal is an ongoing challenge for credit unions. Continuing on the reported results in the white paper, “Why credit…
ALLEN, Texas, July 23, 2020 –With the impact of COVID-19 affectingso many individuals,Credit Union of Texas (CUTX) has partnered with Kai Medical Laboratories in Dallas…
Chargebacks are nothing new for those professionals operating in the payments industry. However, when we discuss payment disputes, we tend to think of it as…
The last couple of months have been a chaotic time for businesses across all sectors. The pandemic has forced companies to rethink how, when and…
Members Credit Union in Connecticut is already seeing the rewards of its intentional, focused effort to attract members of the local Latino community to the $31.4…
Where many Americans have seen a crisis, fraudsters have seen the COVID-19 pandemic as an opportunity. Whether it’s posing as a government agency to gather…
CU Impossible is out to save small CUs one at a time! Starting July 20, credit unions with less than $100 million in assets can…
July 2020 (Louisville, KY): Jefferson County Federal Credit Union (JCFCU) opened its doors in 1969 as a credit union to serve the Jefferson County Police and…
Despite massive gains in digital transformation during the pandemic, credit union cybersecurity strategies still lag Digital banking usage has skyrocketed since the coronavirus broke out:…
Snoqualmie, WA, July 7, 2020 – Sno Falls Credit Union is making it simple for all members to begin investing with its new Smart Invest service. Smart…
Moline, IL, July 17, 2020 — Vibrant Credit Union is excited to announce that in 2021 they will be relocating their headquarters to 6600 44th…
Deal to acquire Hilton Head Island and Bluffton locations expected to close by end of 2020. Indian Land, S.C., July 15, 2020 (GLOBE NEWSWIRE) — Sharonview…
Washington, D.C. – The Board of Trustees for the Trust for Credit Unions (TCU), the largest mutual fund family created for and by credit unions, elected…
July 2020 (Louisville, KY): Jefferson County Federal Credit Union (JCFCU) opened its doors in 1969 as a credit union to serve the Jefferson County Police…
TAMPA, Fla. (July 14, 2020) – Staying true to the earliest beginnings, Suncoast Credit Union has been focused on helping small businesses survive and thrive…
FITCHBURG, Ma., July 13, 2020 –Credit Union National Association (CUNA) recently named Workers Credit Union a Diamond Award Winner for Workers’ Claire and Karen television…
ALM First has officially acquired the institutional fixed income line of business from Detalus, a 20-year old asset management firm dedicated to providing objective advice.…
AUSTIN, Texas, July 8, 2020 – FirstClose, Inc., a leading provider of technology solutions for banks and credit unions nationwide, has partnered with Temenos, the banking software…
Over the past several months, COVID-19 has dramatically impacted consumers, businesses and communities across the country. Major cities enacted shelter-in-place orders, restaurants and retailers shut…
Jacksonville, Florida — VyStar Credit Union announced the hiring of Allie L. Braswell Jr. (right) as Vice President of Diversity, Equity and Inclusion, a position that will strengthen VyStar’s ability to…
Elevations Credit Union , the Number 1 CU mortgage lender in Colorado, announced three promotions in Business Banking and Commercial Lending: Sarah Schupp (pictured right) to Vice President…
Glastonbury, CT – July7, 2020 – Payrailz®, a digital payments company offering smarter, more engaging payment experiences to banks and credit unions across the United…
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Small Business and Commercial Lending As A Growth Driver and Area to Proactively Manage Risk
Due to their size and complexity, small business and commercial loans are more time-consuming to originate and manage over the life of the loanand typically…
As big banks look to improve their services, lower capital, and increase profits, mergers and acquisitions (M&As) have increased over the years. In 2019, a…
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PSCU Completes Acquisition of Primax
St. Petersburg, Fla. — (June 30, 2020) — PSCU, the nation’s premier payments credit union service organization (CUSO), today announced that it has completed the…
Loans are a basic part of life – they help consumers pay for cars, vacations and home renovations, among other big purchases – but they’re…
In its continued effort to promote community wellbeing, Golden 1 Credit Union (Golden 1) donated more than 1,000 handmade face masks to local nonprofit organizations. PRO…
The early months of 2020 have been a whirlwind for many industries. We saw businesses of all kinds – restaurants, car selling, etc. – have…
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How to Hedge Mortgage Pipeline Risk
Mortgage lending continues to represent a significant portion of business for most credit unions and banks serving consumers. These home loans provide an important revenue…
Los Angeles Federal Credit Union (LAFCU) is at the forefront of member hardship assistance programs designed to financially help their members during the COVID-19 pandemic.…
Oceanside, NY (June 25, 2020) – Ocean Financial Federal Credit Union (OFFCU) will reopen its branches in Oceanside and Seaford starting June 29, 2020, for appointment banking only…
How to Support Members and Call Center Staff Simultaneously “The contact center is critical now because of the high emotional state people are in. It’s…
Indirect lending has been a critical component of the credit union industry’s rising domination of the auto lending market. Credit unions with indirect programs have experienced consistent…
After a decade in financial and customer services, Kathleen Craig, began researching ways for credit unions to better engage with their members. Craig’s passion for…
“We are living in unprecedented times.“ We see and hear that phrase so often, I fear we may have become desensitized to its power. I…
We all realize the uniqueness of our current times. All of our clients are preparing to reconstitute their budgets for 2020. That will also result…
Today’s tech-savvy consumers compare their banking experiences to interactions with the most disruptive companies, including consumer tech giants like Google, streaming services like Netflix, and…
In the last five to 10 years, content marketing has become a very popular form of digital marketing across many industries. Part of the reason…
Cornerstone Community Financial (CCF), a leading community-focused credit union with seven branches and 23,000 members throughout SE Michigan and the Toledo, Ohio-area, has welcomed Mark Evenson…
Plano, TX–Catalyst Corporate Federal Credit Union announces its acquisition of Georgia-based Aptys Solutions, the leading provider of real-time processing and electronic payments solutions for correspondent…
Digital transformation has been seeping into all aspects of life for the past few years. While we’ve understood the importance of having a digital presence…
Kalamazoo, MICH — Consumers Credit Union is pleased to announce the addition of David Pendley as the new vice president of mortgage lending at the…
Many people think they have the wherewithal to avoid scam traps, but what they may not realize is how scammers take advantage of human psychology…
Reinvestment risk is rearing its ugly head for investment managers everywhere, but the challenges are especially striking for depositories that have a history of investing…
It was 2010. America was just coming out of the Great Recession. The credit union outbound sales team I was leading had just doubled its…
Firefly Credit Union and TruStone Financial CU have announced their intent to merge subject to regulatory approval and a member vote. The combined entity will operate under the TruStone…
With more people working remotely, financial institutions are looking to offer more secure and flexible connections to their data and services, which often leads institutions…
Credit unions are unique, because by definition, they are by and for their members. They have always prioritized providing an exceptional service and building personal…
The world is grappling with an issue of enormous scale and I find myself cherishing my family, work family, friends, and amazing clients. Our hearts…
Last month we published the first ten myths of this “Twenty Credit Union Sales Myths Debunked” series. *** I received some great reviews of the…
Never before have credit unions confronted a more challenging competitive landscape. Digital lending and online account origination are no longer things credit unions must work…
Prior to the influx of fintechs, credit unions were the friendly face of finance, a distinctly different entity than the faceless giants of Wall Street.…
AUSTIN, TX (April 8, 2020)—Q2 Holdings, Inc. (NYSE:QTWO), a leading provider of digital transformation solutions for banking and lending, today announced the launch of its end-to-end…
In an increasingly hybrid cloud environment, Data Mesh technology offers a secure, holistic approach to data connectivity across fintech applications According to a recent survey,…
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Keeping Up with the Times: the Importance of Modernizing Member Service in a Digital-First World
Technology advances have significantly impacted consumers’ expectations for every service provider they interact with, including their financial institutions. Uber and Lyft can immediately populate frequent…
Acumatica, the world’s fastest-growing cloud enterprise resource planning (ERP) company, recently announced a strategic relationship with BDO USA, one of the nation’s leading accounting and advisory firms. The relationship was specifically…
Suddenly, every day seems to provide less certainty of the future. Our communities, our country and our world are drawn together in purpose and sacrifice…
Choosing Survival or Growth during the Current Market Disruption: Management Lessons Learned from 3 Previous Crises The Coronavirus pandemic and its economic impact threatens credit…
Digitization and mobile banking continue to expand and alter the traditional branch-based model for credit unions. AI-powered BOTs are transforming online customer interactions for all…
A growing number of technology trends—from the massive influence of the cloud and mobile devices, to the impact of big data—are pressuring all types of…
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20 CU Sales Myths Debunked {Part 1}.
As I travel the country to provide training to salespeople and their leaders, I encounter many myths about selling. While some are quite funny and…
Just a few years ago, financial institutions and fintechs seemed to be squarely positioned on a collision course, with institutions working to protect their customer…
JW Michaels makes comparing executive salaries of the financial service industry a snap with release of compensation data report data NEW YORK, March 9, 2020…
Deeply rooted in the credit union philosophy of “people helping people,” SchoolsFirst FCU believes it is important to give back to communities served by our…
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3 Core Liquidity Principles
Recent events in the repo market serve as a reminder for depository institutions to continue to heed essential liquidity procedures, considering that the Federal Reserve…
Over the last few years, there has been a rise in the number of credit unions acquiring community banks. Several additional complexities exist when a…
E-mail is an incredibly popular way of communicating with other people, probably because it’s so fast and simple. For credit unions, e-mail represents a great…
Banking, ordering a pizza, calling a taxi—these mundane tasks, and countless others, used to require a telephone call, if not an in-person errand. Now, they…
While IT professionals at credit unions generally have physical control over staying compliant – from guaranteeing the server is locked to having access to the…
As we enter a new decade, credit union executives around the world are reflecting on the past ten years in hope of identifying trends that…
As interest in U.S. faster payments systems continues to grow, so too do the questions and concerns many companies have regarding not just its impact…
Alex Mendes recently joined SPIRE Credit Union, Falcon Heights, MN, as its new Senior Vice President, Chief Financial and Technology Officer (CFO). He comes with…
What are credit unions known for? This is a great question to ask yourself and others whether you are a credit union leader, an employee,…
According to Accenture, we are entering the Experience Era, punctuated by the delivery of more personalized and adaptive customer experiences powered by human-machine collaboration. This…
Many from the Southeast have heard of the largest employee-owned grocery chain in the country; after all, it is one of the most sought-after employers…
Simply put, PFCU’s primary focus is on our members, because we believe there’s no better investment than community. We have branches throughout Philadelphia and Columbia…
Financial institutions used to compete on product. Today we compete on customer experience, but what began as a digital arms race to deploy seamless online…
Teachers Federal Credit Union (TFCU), with $7.5 billion in assets and more than 335,000 members, announced today that Denise McGlone joins the executive team as its…
Elevations Credit Union joined elite companies across the globe after being ranked in Training magazine’s Training Top 125 in November. The Training Top 125 recognizes…
As the digital age continues apace, the need for brands to develop strong connections with consumers is more important than ever. One of the most…
No matter the movement in rate forecasts and growth expectations, liquidity remains critical for healthy institutions. In order to ensure that adequate liquidity sources are…
There have been many improvements over the past few years in the customer service sector. Yet, while some of those positive changes are because of…
If you have ever received sales training you are probably very familiar with the saying, “Features Tell – Benefits Sell”. In fact, it’s likely the…
PSCU, the nation’s premier payments CUSO, today announced the deployment of desktop automation through its partnership with Jacada, a leading worldwide provider of customer service robotic process automation (RPA).…
As many credit union executives know, communication is a crucial aspect of building long-standing relationships with members. Credit unions need to use each channel and…
The convenience brought by the advances in fintech has been a welcome change for consumers. From global remittance to mobile apps that allow us to…
Loan participation is not a new concept, but the way credit unions approach it is in need of an update. Currently loan participation is a…
Some unexpected and somewhat unwelcome news came to light recently that has caused ripples among credit unions. Traditional financial institutions are currently forging alliances with…
VyStar Credit Union has recently invested $1.25 million in PayverisCU, a Credit Union Service Organization (CUSO) with a focus on financial wellness and innovative money…
CU Members Mortgage, a division of Colonial Savings, F.A., launched a new mortgage intelligence tool on its website to include innovative mortgage analytics and enhanced…
As the Internet of Things (IoT) continues to find its way into the IT framework of credit unions, businesses are enjoying a broad range of…
Washington, D.C.-based Bank-Fund Staff Federal Credit Union (BFSFCU) has reached the threshold of returning more than $5 million in cash back to members buying and…
As a result of daily interactions with experience leaders like Amazon, Spotify and Google, today’s credit union members are conditioned to anticipate delightful, technological interactions…
PSCU, the nation’s premier payments credit union service organization (CUSO), today announced a multi-year investment of $100 million to further advance its industry-leading solutions to benefit the…
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Tremont CU Takes Its SEGs Seriously
Boston Based CU Adds Biotech Council and its’ 1,200 Firms to Fields of Membership and Utilizes Innovative Approach with its many SEGs Select Employee Group…
Increasingly sophisticated and pervasive cyber threats, the entrance of new competitors and complex regulatory and compliance requirements have all significantly impacted the credit union landscape…
ALM First works with hundreds of financial institutions, sharing the team’s insights on the latest market trends and economic data. This article includes key takeaways…
Today’s tight margin environment makes it difficult for financial institutions to maintain profits. Those that don’t understand the sources of that profitability will continue to…
Customer experience and security – these are top objectives for credit unions today, and the need for sound strategies to support these priorities that can…
SAFE Credit Union President and CEO Dave Roughton received the California Advocate of the Year Award for 2019 from the California and Nevada Credit Union…
Solutions enable company to standardize processes and enhance member experience for Owner credit unions PSCU, the nation’s premier payments credit union service organization (CUSO), today…
What is digital marketing? Digital marketing is an overarching term for all things related to online marketing, including everything from SEO to social media…
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Zeal Credit Union announces new CEO transition to position organization for next phase of growth.
Julie Kreinbring has been chosen to succeed Anthony Carnarvon as President/CEO, bringing design thinking, innovation and significant executive and leadership experience to the role. Zeal Credit…
Payrailz™, a digital payments company offering smarter more engaging payment experiences to banks and credit unions announced it has hired financial services industry veteran Gereen…
What Exactly Is Voice Banking? Banking through voice recognition is no longer a topic that people can easily ignore. That’s because it’s on the rise…
ACT Advisors, a firm specializing in financial planning and investment management for credit union executives, welcomes James Gowan as senior credit union executive consultant who…
Many Bank and Credit Union Sales Cultures Could Use a Makeover Have you noticed customers and members aren’t responding like they used to and more…
Over the last few years, I have had the great pleasure of working with many amazing credit unions. More importantly, I have been able to…
Move to LPL Financial Will Enable Tech CU to Scale its Investment Services Platform Technology Credit Union (Tech CU) recently entered into a new broker-dealer relationship…
The U.S. is experiencing a turning point in the adoption of contactless payment methods. More and more merchants are beginning to embrace contactless and turn…
Over the course of 2019, the yield curve has significantly decreased and flattened causing primary mortgage rates to fall. This has caused an increase in…
After years of assisting credit unions and banks navigate the merger & acquisition process, I’ve learned many valuable lessons. One of the most important is…
Teaching is one of the oldest professions. Through the years, we have learned teaching methods from people of the past, such as Socrates and Marie…
As we approach the next decade, data integrity and cyber security have risen to the top of financial institutions’ list of mission-critical initiatives. With instances…
Open banking is currently mandated in the EU, via a European directive. The regulation behind open banking is the second Payment Services Directive (PSD2). Open…
October 2, 2019, Mt. Prospect, IL – Cummins Allison, the leading innovator and provider of coin, currency and check processing technology as well as ATMs, today…
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LEADERSHIP: TFCU CEO Helped Build the 200th Home for Habitat for Humanity on Long Island, NY
Brad Calhoun, President/CEO of Teachers Federal Credit Union (TFCU) in Happauge, NY, one of the country’s largest credit unions, joined other CEOs and top executives…
What is the No. 1 goal for any contact center manager in any industry? To provide world-class service. This is an invariable response that beckons…
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The Future of SMB Credit Data
Is small business risky business? Without comprehensive credit data to demonstrate whether small and medium businesses (SMBs) are reliable, some companies hesitate to engage their…
Sharonview Federal Credit Union, one of the nation’s top 200 credit unions, is pleased to announce its new Chief Financial Officer – Jim Edwards, who…
The average cost of a data breach in the United States increased from $7.91 million in 2018 to $8.19 million in 2019, according to this…
In a previous article, my business partner, John Gregoire, wrote about BARS…. not the bars where you can get a drink, nor the bars that…
Fresh off the success of its highest attended owner meeting since inception, MEMBERS Development Company (MDC) hosted a dynamic and successful FinTech Expo on August…
According to a recent Kasasa/Harris Poll study1, more than half of Americans (55%) would be most likely to consider opening a new checking account at…
AUSTIN, Texas – August 13, 2019 – As Amplify Credit Union enters its 53rd year in 2020, it will do so with a new Chief Executive…
Hyperconverged infrastructure (HCI) is a software-defined solution that is gaining rapid interest across the financial services industry due to its ability to enable seamless connection…
When you begin life as the credit union for IBM employees, you quickly learn that your members are always going to be early adopters. This…
In our experience nearly all CEO evaluation surveys fall short of their intended objective. Board members want to fulfill their obligation to provide candid and…
Livonia, Mich. – July 29, 2019 – Following the announcement from T-Mobile and Sprint confirming approval from the Department of Justice of the merger between these…
Nation’s Largest Ethnic Credit Union Surpasses Asset Milestone NEW YORK, NY (July 2, 2019) – It took the Polish & Slavic Federal Credit Union 28…
Launching a new credit union service to thousands of members can be a nerve-wracking experience. But the “unmatched” support provided by Catalyst Corporate Federal Credit…
As peer-to-peer lending grows in popularity and consumers increasingly have access to lenders outside of their local communities, what can community banks do to strengthen…
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Within the Financial Services Industry, even high wage-earners are often financially fragile
This is worrying in many respects, but particularly so in the context of disability. When a household’s breadwinner can’t earn a paycheck, it may be…
The Federal Reserve Board’s Survey of Household Economics and Decisionmaking (SHED) from 2017 revealed that about half of U.S. adults with bank accounts had used…
Institutions insured by the NCUSIF reported rising net income year-over-year, yet it would behoove credit unions to remain cautious. Abundant risks, such as exposure to…