The Future in Present Tense

• Jul 21, 2022
• By Cyndie Martini

The change happened overnight. Literally. When the COVID-19 pandemic first hit in March of 2020, the banking industry was immediately transformed. Banks and credit unions shut down their branches and customers had to immediately eschew face-to-face interactions within credit union branches and rely on virtual operations. For years, the industry has seen a move, particularly among younger generations, to mobile, digital banking. But the pandemic accelerated a shift to electronic banking, and banks and credit unions were forced to boost their e-service capabilities, particularly their bankcard and credit card operations. Cred...

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