Standing Out Among the Amazons and Apples
Led by the Amazons and Apples of the world, consumers today are inundated with new digital experiences, forcing banks to find ways to stand out from the noise. It’s no longer enough to offer basic, everyday banking products and services – consumers now expect a fully integrated, fluid digital experience. Think: Netflix, Uber, Hulu, Amazon Prime, etc. This is the new norm for user experience.
Additionally, the fintech revolution continues to thrive. With more than 15,000 organizations (and rising) formed post financial crisis, many are targeting the consumer to replace the traditional consumer-bank relationship. In response, banks must innovate or risk being squeezed out of...