Reg E Modernization Is Exposing the Limits of Fragmented Case Workflows
Credit unions have historically built fraud and dispute infrastructures around a straightforward objective: determine whether a transaction was approved. However, this is no longer sufficient against shifting attacks increasingly driven by Authorized Push Payment (APP) fraud, where members themselves initiate transactions after being manipulated through sophisticated social engineering. With APP fraud ranking among the leading fraud types in 2025 according to the 2026 State of the Fraud Report, the need for modernized dispute management is evident.As discussions around Regulation E (Reg E) modernization continue, regulators are evaluating how existing protections apply to complex scam-related losses. This distinction raises an important question for credit unions: Are existing m...