Multi-Agent Orchestration: The Secret to Improving Customer Experience Automation
To achieve profitable growth in today’s financial services landscape, banks must drive both cost efficiency and experience differentiation – simultaneously.
Banking leaders understand this mandate, and many are directing their investment dollars in kind, according to a recent survey of 200 bank executives by KPMG. The survey revealed the top five investment priorities over the next year:
● Data-driven insights and personalization
● Security and fraud prevention
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