Building Trust, Maximizing Savings: How MAX Credit Union Created Efficiencies with Document Services
Credit union Chief Information Officers (CIOs) play a crucial role in overseeing the technological aspects of their organizations, and evaluating vendor relationships is essential for several reasons. CIOs ensure that a credit union’s technology partnerships are cost-effective, efficient, and aligned with the organization’s goals. They also must build strong relationships with vendors and assess vendors' collaboration, communication, and responsiveness. When Montgomery, Ala.-based MAX Credit Union ($2 billion in assets) brought on Dale Watkins as Chief Information Officer, he evaluated the credit union's top vendors with the highest monthly costs. HC3, the credit union’s statement and document services partner, ranked in the top three. HC3 provided printing and mailing services for their p...