Building Trust, Maximizing Savings: How MAX Credit Union Created Efficiencies with Document Services
Credit union Chief Information Officers (CIOs) play a crucial role in overseeing the technological aspects of their organizations, and evaluating vendor relationships is essential for several reasons. CIOs ensure that a credit union’s technology partnerships are cost-effective, efficient, and aligned with the organization’s goals. They also must build strong relationships with vendors and assess vendors' collaboration, communication, and responsiveness.
When Montgomery, Ala.-based MAX Credit Union ($2 billion in assets) brought on Dale Watkins as Chief Information Officer, he evaluated the credit union's top vendors with the highest monthly costs. HC3, the credit union’s statement and document services partner, ranked in the top three. HC3 provided printing and mailing services for their physical statements and member communications and handled the digital presentation of statements and member communications.
“Coming to MAX without knowledge of HC3, I wanted to make sure I understood what we were sending and why,” said Watkins. “I didn’t have any historical context for why we were doing what we were doing, and as I began to evaluate our vendors, I wanted to have the full picture of our relationship.”
Evaluating a Long-Term Partner for Future Fit
After some initial meetings between MAX Credit Union and the HC3 team, both parties agreed that an in-person meeting at HC3 headquarters in Birmingham, Ala., would be the most productive option to review all aspects of the relationship. During the meeting, HC3 walked the MAX Credit Union team through potential pain points and changes to make processes easier. HC3 also worked with MAX credit union to i...