Lessons Learned from the Southwest Holiday Failure
At the end of 2022, amidst peak holiday travel, the mid-west was under blizzard conditions which grounded air traffic nationwide. While most airlines were back up and running after flight conditions improved, Southwest Airlines remained at a standstill. For days. Passengers missed holiday celebrations, connecting flights, cruises and more.
A combination of Southwest’s unique operating process and outdated software, they were unable to get crews and planes back on schedule.
Southwest has neglected to update old technology systems for year...
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