As we enter a new decade, credit union executives around the world are reflecting on the past ten years in hope of identifying trends that…
Posts published in “Technology”
A Human-Centered Approach to Workflow Management
by Erika Boyd on November 21, 2019As a result of daily interactions with experience leaders like Amazon, Spotify and Google, today’s credit union members are conditioned to anticipate delightful, technological interactions…
New Technology Approaches Empower Credit Unions to Safeguard Member Experience, Security and Fraud Prevention
by Dan Spohrer on November 5, 2019Customer experience and security – these are top objectives for credit unions today, and the need for sound strategies to support these priorities that can…
Cyber Resiliency – Closing the Gaps in Vendor-Bank Security
by Terry Ammons and Mike Morris on October 4, 2019As we approach the next decade, data integrity and cyber security have risen to the top of financial institutions’ list of mission-critical initiatives. With instances…
Thinking Outside the Branch/ Making Digital Personal
by Douglas Brown on June 10, 2019Digital transformation is driving significant change to the expectations of credit union members. Technology and lifestyle changes are making the digital experience the most…
No organization, regardless of size or Information Security (InfoSec) resources, can consider itself data-breach-proof. However, by implementing best practices and investing in cyber defenses, companies…
Community Institutions: Evolving Your Niche in the Digital Age
by Yasemin Bedir on March 22, 2019Community banks and credit unions exist, and will continue to thrive, because they have long focused on personalized, locally-based services for consumers and small businesses…
Four Tips to Create a Strategic Collections Process
by Steve Balmer on October 11, 2018It is safe to say that most of the general population wants to pay its bills on time. However, as anyone in the payments industry…
Stress-Free Banking – How to Wow Your Members With Mobile Video
by Tim O'Hara on July 19, 2018BY GENE PRANGER A frazzled mom drops by the credit union to apply for a car loan. Her 4-year-old twins race across the room and…
A Tale of Two Corporates’ Collaboration
by Tim O'Hara on March 26, 2018BY JANA FOWLER Plano— How do you sustain vendor support for a mature service that remains critical to credit union business operations? Such was the…
Explaining the Basics of Machine Learning
by Tim O'Hara on March 10, 2018BY BREWSTER KNOWLTON Financial institutions are no strangers to Machine Learning. Many institutions are investing heavily in this technology to improve cyber security, customer segmentation,…
Aligning Business Strategy with Data Strategy
by Tim O'Hara on October 9, 2017BY BREWSTER KNOWLTON As I travel around the country working with financial institutions that are ready to implement a data analytics program, I realize a…