As we enter a new decade, credit union executives around the world are reflecting on the past ten years in hope of identifying trends that…
Posts published in “Technology”
As a result of daily interactions with experience leaders like Amazon, Spotify and Google, today’s credit union members are conditioned to anticipate delightful, technological interactions…
Customer experience and security – these are top objectives for credit unions today, and the need for sound strategies to support these priorities that can…
As we approach the next decade, data integrity and cyber security have risen to the top of financial institutions’ list of mission-critical initiatives. With instances…
Digital transformation is driving significant change to the expectations of credit union members. Technology and lifestyle changes are making the digital experience the most…
No organization, regardless of size or Information Security (InfoSec) resources, can consider itself data-breach-proof. However, by implementing best practices and investing in cyber defenses, companies…
Community banks and credit unions exist, and will continue to thrive, because they have long focused on personalized, locally-based services for consumers and small businesses…
It is safe to say that most of the general population wants to pay its bills on time. However, as anyone in the payments industry…
BY GENE PRANGER A frazzled mom drops by the credit union to apply for a car loan. Her 4-year-old twins race across the room and…
BY JANA FOWLER Plano— How do you sustain vendor support for a mature service that remains critical to credit union business operations? Such was the…
BY BREWSTER KNOWLTON Financial institutions are no strangers to Machine Learning. Many institutions are investing heavily in this technology to improve cyber security, customer segmentation,…
BY BREWSTER KNOWLTON As I travel around the country working with financial institutions that are ready to implement a data analytics program, I realize a…