Ardent Credit Union Welcomes Jenn Pensa as COO


Philadelphia-Area Financial Cooperative Hires Accomplished Industry Leader

PHILADELPHIA, Pa. – Ardent Credit Union (Ardent) is pleased to share Jenn Pensa’s appointment as chief operating officer (COO) of the member-owned financial cooperative. “I am thrilled to join a community-oriented organization that is committed to innovation,” Pensa said. As chief operating officer, she is responsible for the credit union’s deposit operations, card services, facilities, technology infrastructure, applications and systems.

“It is my pleasure to welcome Jenn to Ardent’s leadership team. She brings a deep understanding of the member experience and a demonstrated skill for implementing technology-driven strategies that improve the quality of service our members receive,” Rob Werner, president and CEO of Ardent, said. “I look forward to seeing Jenn leverage her proven track record in these areas as we continue to raise the bar for seamless and accessible banking in the Philadelphia region.”

Pensa arrives at Ardent with a wealth of financial services leadership experience that will contribute to the continued growth and success of its seven branches located in Delaware, Montgomery and Philadelphia counties.

Prior to joining Ardent, Pensa served as COO of Equity National Title Company in Providence, R. I. Before that, she was executive vice president and chief innovation officer for Chelsea Groton Bank, in Groton, Conn. In that role, Pensa was responsible for technology, operations, risk & compliance, facilities and strategic project management. Her career also includes leadership roles at WSFS Bank and Guilford Savings Bank where she managed operations, technology, contact center operations and customer experience.

Pensa earned her B.S. in social sciences from Pennsylvania State University and remains a dedicated Nittany Lion. Outside of her professional role, she is passionate about local government and history, and enjoys volunteering for the United Way and Habitat for Humanity.


Ardent Credit Union is a member-owned financial cooperative. Originally founded in 1977 by the employees of the SmithKline Corporation, Ardent has more than $850 million in member assets. Headquartered in Philadelphia, Ardent serves Philadelphia, Montgomery, Delaware, Bucks and Chester Counties. For more information, visit or call 800.806.9465.

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