Virtually Wonderful – How One Credit Union Closed All Branches and Created a Win for the Credit Union, and its Members


By Laura Enock How does a credit union transition from 12 branches across the country to no branches at all?  What was the reaction of members––mostly women in their 40s and older––who were not exactly prime candidates for a virtual credit union? What did they lose in the process? And, most importantly, was it the…

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