The most valuable training lesson I ever learned


By Paul Nunn

Leadership-Development-and-Training-newI recently conducted a half-day training course on Communication Skills for one of my clients. Overall, I thought the session had gone well. I had done a good job—or so I thought—of getting great communication scenario examples from the client, developing the material and delivering the course as promised. 

Two weeks after conducting the training class I met with the client to review the course, discuss the feedback written on the participant evaluation forms and hear what the client had to say about the session. While the participant feedback was quite good, the stakeholder feedback, while not nearly as good, was far more valuable.

This content is for CU BUSINESS eMagazine , Special Deal: 2 websites , and NEW! The Leadership Team Builder Group Subscription members only.
Log In Register

Share post:


More like this

Gerber Federal Credit Union Partners with Larky to Enhance Member Digital Communication Strategies

Push notification technology provider to improve outreach and deliver...

14,000 Members Returned to Credit Unions

SAN DIEGO, CA. (December, 2022) CU Revest announces the...

Your Credit Union Is Missing More Opportunity Than It Captures Here’s How To Fix It

What is the most important conversation a credit union...

Four-Pronged Customer Acquisition Strategy for Today’s Omni-Channel Environment

Customer acquisition, retention, and relationship expansion activity throughout the...