By Paul Nunn
I recently conducted a half-day training course on Communication Skills for one of my clients. Overall, I thought the session had gone well. I had done a good job—or so I thought—of getting great communication scenario examples from the client, developing the material and delivering the course as promised.
Two weeks after conducting the training class I met with the client to review the course, discuss the feedback written on the participant evaluation forms and hear what the client had to say about the session. While the participant feedback was quite good, the stakeholder feedback, while not nearly as good, was far more valuable.