BY CHAD DAVIS
Every financial institutionfocuses on workforce management to help optimize delivery of its products and services while operating as cost-efficiently as possible. Widely available solutions can bring together the resources to achieve that balance, from navigating complex labor laws to recognizing top performers and putting their talents to work where they are most needed. This initiative is especially important in the branch, where properly engage frontline staff can have a huge impact on service and sales.
A newly released white paper from Kronos, titled “Top Ten Workforce Management Mistakes in Financial Services,” offers recommendations to overcome those drawbacks in a way that improves organizational performance and business outcomes.
Applying the best practices offered to counteract the top ten mistakes,can simultaneously streamline the many processes involved in positioning full- and part-time staff across branch networks and engage employees in fulfilling routine, but important, tasks.
Supporting HR management on the move
Advances in digital workforce management tools allow staff and managers to use the same kinds of technology they use in their personal lives—namely, their smartphones—to drive communication, efficiency, and convenience in the workplace. By investing in systems facilitating easyaccess, employers can equip staff with an easy way to punch in and out, submit timesheets, request leave or time off, and view schedules from their mobile devices.
Mobile access to work schedules, HR information, and other notifications can also benefit financial professionals stationed at multiple branches or calling on existing and prospective customers in their homes and businesses. And managers can more efficiently manage scheduling and staff assignments when they are not tethered to the back office adjusting schedules, reviewing time sheets, and accessing reports on their desktop computers. Whether they are at the main office or traveling from branch to branch, managers can keep pace with updating schedules, reviewing reports, approving time-off requests, and monitoring performance metrics.