BY TIM WACKER
Is wading through paperwork preventing your credit union from being able to fully serve its customers? An enterprise content management system may be the key to resolving this issue. Learn how such software saved one CU time, money, space, compliance headaches and manpower – and could do the same for yours.
Faith, finances and technology may not seem like the holiest of trinities, but for Evangelical Christian Credit Union (ECCU), the three form a powerful alliance to deliver ministry-centric financial services to churches, schools, missionary organizations and individuals. The credit union prides itself on serving its members, and part of that mission is being able to answer questions and verify transactions quickly. When those questions and transactions must meet faith-based as well as accounting standards, it adds an extra layer of paperwork for ECCU loan officers.
It was the paper in all that work that was the problem. Tellers and customer service representatives had to travel from building to building to track down hard copies of transaction authorizations, among other inconveniences. Even after the organization consolidated its operations into one building, anyone who needed to verify that an agreement or signature card was on file still had to dig through cabinets full of paper. It was a time-consuming, inefficient process that meant members had to be put on hold, wait for a call back or wait patiently at the teller window. The time wasted was enough to drive ECCU to look for a solution.