Takeaways for Your Credit Union…From JC Penney’s Overhaul


By Laura Enock Throughout the years, credit unions have taken a page from retailer playbooks, with cutting edge facilities designed with member experiences in mind. Retail, however, has changed, too. Consider Apple, for example, with their almost community feeling and un-store settings. My favorite recent overhaul (make that very recent overhaul) of a retail experience…

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