Wyoming, Minn. — (June 8, 2021) — CU Recovery, a PSCU company, announced it has partnered with DCM Services, LLC (“DCMS”), the industry leader in data and contact management solutions for the estate and specialty receivables recovery market. The partnership will benefit credit unions across the nation as the two organizations combine their expertise in the accounts receivable management (ARM) industry.
“DCMS is very pleased to partner with CU Recovery to provide a much needed recovery tool for the credit union space,” said DCMS CEO Tim Bauer. “While our two companies each offer very specialized services, our partnership will be mutually beneficial for our credit union clients.”
CU Recovery will further strengthen its collections efficacy by providing credit unions with the ability to add additional services, utilizing DCMS proprietary technology to improve recoveries on both probate and non-probate inventory. Additionally, DCMS will provide its survivor-sensitive approach to greatly enhance the survivor experience of its customers. The partnership grew organically from a synergistic relationship between the two organizations over the past several years.
“This partnership provides an additional depth of experience and knowledge that creates a win-win for our clients,” said Wendy Elieff, senior vice president, Client Service and Marketing, CU Recovery & The Loan Service Center. “We look forward to working alongside DCMS to proactively increase recoveries on accounts.”
PSCU, the nation’s premier payments CUSO, supports the success of 1,500credit unions representing more than 5.4 billion transactions annually. Committed to service excellence and focused on innovation, PSCU’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. The origin of PSCU’s model is collaboration and scale, and the company has leveraged its influence on behalf of credit unions and their members for more than 40 years. Today, PSCU provides an end-to-end, competitive advantage that enables credit unions to securely grow and meet evolving consumer demands. For more information, visit PSCU.com.
About CU Recovery & The Loan Service Center
CU Recovery, a PSCU company, is a full-service collection agency managing non-performing and charged-off loans with a comprehensive menu of third-party collection services. Since 1990, CU Recovery has worked with over 2,700 credit unions nationwide and is a leading industry expert for credit union collections of all loan types. The Loan Service Center provides first-party collection services to minimize loan loss by managing early-stage delinquency. The Loan Service Center’s agents work under the direction of credit union collection departments to follow procedures, while its broad spectrum of collection resources and training programs help credit unions manage and mitigate loan delinquency rates.
About DCM Services Minneapolis-based DCM Services is the industry leader in providing estate and specialty services, including bankruptcy and probate claim filing solutions. DCMS’ diverse client base includes 9 of the top 11 financial services institutions, more than half of the nation’s largest and most prestigious healthcare systems, and organizations spanning the telecom, retail, and auto industries. Its recovery solutions offer a full range of services from proprietary web-based solutions to full outsourcing, maintaining an unmatched spectrum of innovative solutions that increase recoveries, protect brand value, and enhance survivor relationships – with respect and sensitivity. For more information on all DCM Services’ offerings, please visit www.dcmservices.com.