Solutions enable company to standardize processes and enhance member experience for Owner credit unions
PSCU, the nation’s premier payments credit union service organization (CUSO), today announced it has selected Lean Industries to deliver an optimized disputes management platform to help meet the evolving needs of its credit unions and their members in this critical area. Lean Industries’ AdjustmentHub™ and NetworkHub products will form the cornerstone of PSCU’s disputes management services and serve as a key component of the company’s back-office automation initiative.
“As the payments industry continues to rapidly evolve, dispute processing rules and technologies have also evolved dramatically in recent years – a trend that is expected to continue,” said Jack Lynch, chief risk officer and president, CU Recovery at PSCU. “If not handled properly, disputed payments can present reputational risks for credit unions and negatively impact member experience. PSCU continues to invest in its people and technology, and we are excited to partner with Lean to leverage their deep experience and deliver progressive solutions to address this growing industry challenge.”
AdjustmentHub helps standardize the disputes management process, providing simplified oversight of customer engagement, risk analysis, regulations and compliance, and cost management. Lean disputes management solutions integrate with PSCU’s existing technologies, including the company’s recently announced engagement with NICE Actimize ActOne Extend, providing direct connectivity and real-time analytics.
“Our partnership with Lean provides a proven solution with rich functionality and automation, eliminating time-consuming manual processes,” added Lynch. “By simplifying a complex process, credit unions are able to resolve payments disputes in less time – which means a better experience for members. The analytics and connectivity allow us to keep our credit unions informed, providing better oversight of these processes and enabling them to have greater flexibility and make real-time strategic adjustments if needed.”
“We are delighted to work with PSCU to implement our disputes management solution,” said Bjorn Larsen, president and chief executive officer of Lean Industries. “Our clients consistently tell us that improving the member experience is paramount to their future success. PSCU leads the way in this regard, and we are eager to join them on this journey to deliver industry-leading disputes management services and platforms for their Owner credit unions.”