St. Petersburg, Fla. — (July 14, 2022) — PSCU, the nation’s premier payments credit union service organization (CUSO), has announced three current Owner credit unions headquartered in the Northeast have expanded their partnerships with the CUSO. Arrha Credit Union, CHROME Federal Credit Union (CHROME) and North Jersey Federal Credit Union (NJFCU) have all added debit processing support to their current services.
“At PSCU, we are honored to continue growing our Owner credit union base in the Northeast through the expansion of these partnerships,” said Chris Gunnare, SVP, chief sales officer at PSCU. “It is a testament to the trust and value placed in us when existing Owners choose to expand their relationship, and we could not be prouder to have the opportunity to help these credit unions elevate and enhance their offerings and member experiences.”
Holding more than $140 million in assets and headquartered in Springfield, Mass., Arrha Credit Union selected PSCU for debit processing support due to the quality of service it has been receiving from the CUSO for credit card processing since 2016. PSCU will begin providing debit services to Arrha Credit Union’s more than 9,000 members in mid 2023.
“At the core of our credit union, we are dedicated to member service. When we choose to partner with an organization, we take the time to ensure its member service is of the same caliber,” said Michael Ostrowski, president and CEO of Arrha Credit Union. “We have experienced that best-in-class service in all of our dealings with PSCU, so it made the decision to expand our partnership an easy one.”
Headquartered in Washington, Pa., CHROME’s ultimate goal was to unify debit and credit offerings for its 15,000 members. The credit union found an integrated solution in PSCU following a successful credit program run. PSCU will begin providing debit processing support to CHROME – which holds approximately $181 million in assets – and its members in October 2023.
“We were looking for a partner that could blend technical capabilities with a human touch for an unparalleled member experience,” said Bob Flanyak, CEO of CHROME. “PSCU has demonstrated its ability to improve the performance of our credit portfolio through our current collaboration, and the entire team has exhibited a vested interest in our current and future success.”
NJFCU, based out of Totowa, N.J., was seeking a partner to help modernize its digital banking services through the use of cutting-edge technology. Having already partnered with PSCU for credit card processing support, NJFCU was impressed with the CUSO’s innovative digital offerings and chose to build on that relationship. PSCU will begin providing debit processing in August 2022, as well as digital banking services through PSCU’s Lumin Digital.
“As a long-term partner, PSCU has continuously provided our members and internal staff with seamless, integrated services, so we felt confident in our decision to work with PSCU on additional offerings,” said Anna Lo, president and CEO of NJFCU. “We are grateful to the whole PSCU team for facilitating a smooth transition for each of our members.”
PSCU, the nation’s premier payments CUSO, supports the success of 1,900 credit unions representing nearly 7 billion transactions annually. Committed to service excellence and focused on innovation, PSCU’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. The origin of PSCU’s model is collaboration and scale, and the company has leveraged its influence on behalf of credit unions and their members for more than 40 years. Today, PSCU provides an end-to-end, competitive advantage that enables credit unions to securely grow and meet evolving consumer demands. For more information, visit pscu.com.