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People: Often the Forgotten Aspect of Business Continuity

by on March 17, 2016

BY JAMES GREEN

Think your credit union has all its bases covered when it comes to bouncing back from a crisis? There may be one important factor you’re overlooking: your work force. Read on to find out why there is such a disconnect between what you think would happen with them during a disaster and what likely actually would.

As a leader in your organization, you probably sleep comfortably at night knowing your company is prepared in the unlikely event of a disaster. You store critical information physically offsite or in the cloud, you have multiple branches, you have disaster recovery plans for your systems, and you even test them on a regular basis. Just the other day, your CIO commented that your resiliency is best in class. You haven’t overlooked a single thing. Or have you?

In a 2014 survey, managers were asked: “In the event of a disaster, what percentage of your employees would return to the office once it reopens or would be willing to relocate to a secondary location?” The most common answer was 80 percent of employees. But using history as a gauge of what is to come, the reality is thatyou would be lucky to have 15 percent of your workforce return to work or relocate in the event of a disaster. This means that in a company with 100 employees, you may have overestimated your available work force by a staggering 65 people at a time when the business is already in crisis.

Why such a disconnect?
Let’s look at three common issues:

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