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People: Often the Forgotten Aspect of Business Continuity


Think your credit union has all its bases covered when it comes to bouncing back from a crisis? There may be one important factor you’re overlooking: your work force. Read on to find out why there is such a disconnect between what you think would happen with them during a disaster and what likely actually would.

As a leader in your organization, you probably sleep comfortably at night knowing your company is prepared in the unlikely event of a disaster. You store critical information physically offsite or in the cloud, you have multiple branches, you have disaster recovery plans for your systems, and you even test them on a regular basis. Just the other day, your CIO commented that your resiliency is best in class. You haven’t overlooked a single thing. Or have you?

In a 2014 survey, managers were asked: “In the event of a disaster, what percentage of your employees would return to the office once it reopens or would be willing to relocate to a secondary location?” The most common answer was 80 percent of employees. But using history as a gauge of what is to come, the reality is thatyou would be lucky to have 15 percent of your workforce return to work or relocate in the event of a disaster. This means that in a company with 100 employees, you may have overestimated your available work force by a staggering 65 people at a time when the business is already in crisis.

Why such a disconnect?
Let’s look at three common issues:

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