1

A New Napkin: The Strategic Map

BY KEN C. BATOR When devising a strategic plan, does your credit union opt for the impromptu napkin route or the multi-paged written binder. Neither…...

The Evolving Branch Visit

BY CHAD DAVIS A new appointment study has identified service and timing preferences for branch visits. A closer look reveals not only the types of…...

up-front_june-2017

Announcing Branch BUSINESS

BY TIM O’HARA It’s been more than a dozen years since we launched “Credit Union BUSINESS,” our monthly magazine designed to help every departmental head…...

How Do We Measure Portfolio Performance?

BY HAFIZAN HAMZAH Your credit union has probably seen or heard the debate: What is a better measure of fixed-income performance, book yield or total return? And…...

Lending Dilemmas

BY BILL HULSTRAND Decision-making guidelines for members with high debt Credit reports are useful for credit unions when making lending decisions, but they don’t tell…...

1

“Branding the Credit Union Difference” Op-ed

BY DOUGLAS AGUIAR Conveying the “credit union difference” helps credit unions stand apart from other financial institutions. But the message often gets lost in translation…....