Turning a 700+ Score into a 800+ Score
BY REX JOHNSON My team of consultants and I work with hundreds of credit unions each year, and we are constantly noticing new trends. In recent years, we…...
Is your CEO’s Compensation Justifiable?
BY CLINTON KOKER Not long ago the Omaha Herald published a series of articles on the executive compensation practices of the CEO of Goodwill Industries, a non-profit…...
The Batting Order of Brand Associations
BY KENNETH C. BATOR Baseball season is coming. It’s right around the corner. The sound of the ball off the bat, the smell of fresh…...
Manatee Community FCU – Bradenton, FL | Assets $35 Million
BY BILL HULSTRAND The credit union operates in a very low income community and had historically struggled to maintain positive growth. Sherod Halliburton started at Manatee…...
Hey, We Are a Credit Union…and Nobody Cares!
BY KENNETH C. BATOR You’re a credit union. That sets you apart, right? Wrong. The truth is no one really cares. What they really want…...
5 IT Solutions to Improve Back-end Banking Operations
BY CODY WINTON Big banks and credit unions have been quick to adopt digital solutions – at least when it comes to front-end, customer-facing operations…....
Warning for Lenders: Regulators Watching Closely for Redlining
BY CINDY WILLIAMS While it may have been prohibited for decades, redlining continues to be on the minds of regulatory agencies like the Consumer Financial…...
Times are Changing – Can you still stay close to your members?
BY JEFF KLINE Before the dawn of the digital age, a financial institution’s operating hours and the location of its branches and ATMs were driving…...
Hit by Fraud? – Lessons Learned for Crisis Communications
BY BILL PRICHARD Did you know that it was Ben Franklin who said “in this world, nothing can be said to be certain, except death…...
Options for Mortgage Pipeline Hedging and Regulation
BY EMILY HOLLIS The two most common forward agreements credit unions use for selling mortgage pipeline loans to a government-sponsored enterprise (GSE), such as Fannie…...
The Art of Selling Makes the World Go ‘Round! – Announcing CUB’s Newest Column
BY TIM O’HARA In my youth, there were two things I vowed never to do: 1) Be a salesman and 2) Be a car salesman…....
Omni-Department Effort for Omnichannel Success
BY MEREDITH DEEN To sell more, serve well. That could be the mantra credit unions trying to build relationships with members in an increasingly crowded…...