BY AARON GREGERSON Recently, I was participating in a strategy meeting with a client as we were preparing for the upcoming year’s budgets. As our…
BY JOHN GREGOIRE, PARTNER KNG, INC. In 40+ years working with credit unions, I have had the opportunity to work with literally hundreds of Boards.…
BY NICK BROWN I know, it is cliché to say but WOW… Where did 2018 go? It is hard to believe that December is upon…
BY CHAD DAVIS For as long as there have been customers, there have been waiting areas—queues or rows of chairs where people wait for their…
BY CHRIS LUTTRELL Recent data confirms that trying to balance the need for fraud prevention with member expectations for frictionless experiences, all in a competitive…
BY RENÉ CLAYTON Improving the member experience is always a top priority for credit unions, but as technology continues to evolve, so have member expectations.…
BY LIN GRENSING-POPHAL The world is certainly full of “professional interviewees” who are adept are putting their best feet forward during the interview process. That…
BY CHERYL MILLER If you’ve bought a car recently, you probably left the dealership with two competing emotions – excitement about your new vehicle and…
BY SARAH SNELL COOKE Executives at Members 1st Federal Credit Union, a $4.1 billion lender based in Mechanicsburg, PA, had been searching for a way…
BY RADDON RESEARCH Social media is a staple of everyday life, and most financial institutions are spending time, money and effort to build their profile…
BY ALEC HOLLIS Credit unions and banks alike posted record profits in 2018, with much of the performance driven by widening net interest margins (NIMs)…
BY TIM O’HARA Happy 2019! Now that we’re into year # 14 of CU BUSINESS magazine, I’m thrilled to report a major “movement” among our…