Today’s tight margin environment makes it difficult for financial institutions to maintain profits. Those that don’t understand the sources of that profitability will continue to…
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New Technology Approaches Empower Credit Unions to Safeguard Member Experience, Security and Fraud Prevention
by Dan Spohrer on November 5, 2019Customer experience and security – these are top objectives for credit unions today, and the need for sound strategies to support these priorities that can…
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SAFE CU CEO Dave Roughton awarded with California CUL Advocate of the Year Award
by Chris Robinson on November 4, 2019SAFE Credit Union President and CEO Dave Roughton received the California Advocate of the Year Award for 2019 from the California and Nevada Credit Union…
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PSCU Simplifies Disputes Management Services with Lean Industries
by Mary Dayton on November 4, 2019Solutions enable company to standardize processes and enhance member experience for Owner credit unions PSCU, the nation’s premier payments credit union service organization (CUSO), today…
What is digital marketing? Digital marketing is an overarching term for all things related to online marketing, including everything from SEO to social media…
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Zeal Credit Union announces new CEO transition to position organization for next phase of growth.
by Mary Dayton on October 24, 2019Julie Kreinbring has been chosen to succeed Anthony Carnarvon as President/CEO, bringing design thinking, innovation and significant executive and leadership experience to the role. Zeal Credit…
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Payrailz Appoints CU Veteran Gereen Langmeyer as VP of Payment Products
by Mary Dayton on October 24, 2019Payrailz™, a digital payments company offering smarter more engaging payment experiences to banks and credit unions announced it has hired financial services industry veteran Gereen…
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What Is Voice-First Banking and Why Credit Unions Must Offer It By 2020
by Jaideep Sharma on October 23, 2019What Exactly Is Voice Banking? Banking through voice recognition is no longer a topic that people can easily ignore. That’s because it’s on the rise…
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CU Industry Veteran James Gowan Joins ACT Advisors Investment Firm
by Mary Dayton on October 22, 2019ACT Advisors, a firm specializing in financial planning and investment management for credit union executives, welcomes James Gowan as senior credit union executive consultant who…
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Do You Have an Ailing Sales Culture? Fix It with a Relationship Selling Culture
by Barbara Sanfilippo on October 20, 2019Many Bank and Credit Union Sales Cultures Could Use a Makeover Have you noticed customers and members aren’t responding like they used to and more…
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3 Sales Coaching Scenarios You’ve Likely Seen and Must Change
by Nick Brown on October 19, 2019Over the last few years, I have had the great pleasure of working with many amazing credit unions. More importantly, I have been able to…