No matter the movement in rate forecasts and growth expectations, liquidity remains critical for healthy institutions. In order to ensure that adequate liquidity sources are…
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Merging the Digital Experience with Human Interaction
by Shondell Varcianna on December 22, 2019There have been many improvements over the past few years in the customer service sector. Yet, while some of those positive changes are because of…
If you have ever received sales training you are probably very familiar with the saying, “Features Tell – Benefits Sell”. In fact, it’s likely the…
PSCU, the nation’s premier payments CUSO, today announced the deployment of desktop automation through its partnership with Jacada, a leading worldwide provider of customer service robotic process automation (RPA).…
As many credit union executives know, communication is a crucial aspect of building long-standing relationships with members. Credit unions need to use each channel and…
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Fintech: Creating Opportunities for Mobile Workers Across the Globe and Social Responsibility for Tech Providers
by Audrey Hall on December 11, 2019The convenience brought by the advances in fintech has been a welcome change for consumers. From global remittance to mobile apps that allow us to…
Kevin Spear rejoins PSCU as SVP
by Leah Knepper on December 5, 2019In an effort to further enhance its commitment to delivering an exceptional experience for its Owner credit unions and their members, PSCU has announced that Kevin…
Loan participation is not a new concept, but the way credit unions approach it is in need of an update. Currently loan participation is a…
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What Credit Unions Must Know About Google’s New Checking Account
by Shondell Varcianna on December 2, 2019Some unexpected and somewhat unwelcome news came to light recently that has caused ripples among credit unions. Traditional financial institutions are currently forging alliances with…
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Fintech/Credit Union Partnerships Offer Potential for Innovation
by Lin Grinsing Pophal on November 30, 2019VyStar Credit Union has recently invested $1.25 million in PayverisCU, a Credit Union Service Organization (CUSO) with a focus on financial wellness and innovative money…
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CU Members Mortgage Launches New Mortgage Intelligence Tool on cumembers.com
by Steve Hewins on November 27, 2019CU Members Mortgage, a division of Colonial Savings, F.A., launched a new mortgage intelligence tool on its website to include innovative mortgage analytics and enhanced…
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Facing the Cybersecurity Threat in an Increasingly Connected World
by Hervé Tardy on November 25, 2019As the Internet of Things (IoT) continues to find its way into the IT framework of credit unions, businesses are enjoying a broad range of…