Santa Ana-based Credit Union Adds New Executives to Enterprise Risk Management, Project Portfolio Management, and Call Center Departments
SANTA ANA, Calif. – Oct. 19, 2021 – Orange County’s Credit Union, a Santa Ana-based financial services provider, welcomes three leaders across three departments as part of its commitment to grow and provide exceptional service to its 120,000 Members. Fabiana Burkett joins as the vice president of enterprise risk management, Tim Kim joins as the new assistant vice president of call center, and Jeannine Tuchscherer joins as the assistant vice president of the project portfolio management office.
“We remain focused on our ‘people-first’ commitment, consistently identifying ways to elevate people over profits in all we do. That’s evident in how we serve our Members and our communities,” said Orange County’s Credit Union CEO Shruti Miyashiro. “In welcoming these experts to the team, we’ll be able to prioritize Member service, strong security, and Member engagement.”
In her new role as the vice president of enterprise risk management, Burkett will lead a strong focus on aligning an effective enterprise risk management framework with Orange County’s Credit Union’s strategic growth plan. With credentials such as Certified Chief Executive, Credit Union Enterprise Risk Management Expert, Credit Union Compliance Expert, and Credit Union Development Educator, along with more than twenty years of experience in credit union regulatory compliance and risk management, Burkett brings extensive knowledge and background to drive collaborative and impactful solutions.
Kim, in his new role as assistant vice president of the call center, will lead and develop highly-engaged and strong-performing teams, with a direct focus on providing exceptional service to Members. With over twenty years of experience and an extensive background in strategic design and call center operations, Kim has a proven track record of leading teams to provide high-quality service and will be instrumental in driving sustained and meaningful growth for the Credit Union.
As the new assistant vice president of the project portfolio management office, Tuchscherer leads the Credit Union by standardizing core process and governance framework to support enterprise-wide project management. As an accomplished leader with a proven track record of elevating the maturity of growing organizations, Tuchscherer is known for building strong partnerships with project stakeholders, internal teams, and strategic partners. Her complementary background in business analysis, account management, and corporate training provides her with the skill to lead complex, multi-phased technical projects and provide guidance to Orange County’s Credit Union Associates with varying technical knowledge.
These new team members join the more than 330 existing Associates at Orange County’s Credit Union to help Members with an array of financial services and solutions, including checking, savings, and retirement accounts, mobile and online banking, as well as auto and small business loans.
Committed to supporting the needs of its Members, Orange County’s Credit Union was awarded a $1.8 million grant as part of the Rapid Response Program COVID-19 relief efforts. This grant allows the Credit Union to continue to provide financial aid to Members who are working on getting back on their feet after the pandemic’s adverse economic effects.
Orange County’s Credit Union is a certified Community Development Financial Institution credit union and holds the Low-Income Designation to best serve all of its Members. For more information on Orange County’s Credit Union or to find a location, visit: www.orangecountyscu.org.
ABOUT ORANGE COUNTY’S CREDIT UNION
Orange County’s Credit Union is a Santa Ana-based financial services provider established in 1938 with more than 120,000 Members and over $2 billion in assets. As a not-for-profit financial services provider, Orange County’s Credit Union is owned by Members, not shareholders, which means its profits are returned to Members in the form of fewer fees, lower loan rates, and enhanced products and services. Orange County’s Credit Union offers services including checking and savings, mobile banking and retirement accounts, as well as auto, small business, and home loans with mortgage offerings including Zero-Down and 3%-Down options. Ranked in the top three percent of credit unions nationwide based on assets, Orange County’s Credit Union offers Membership to anyone who lives or works in Orange, Los Angeles, Riverside, and San Bernardino Counties. For more information, visit Orange County’s Credit Union’s website at www.orangecountyscu.org, or call (888) 354-6228.