BY KAITLIN MORRISON
How can your credit union improve itself as a place of work for your dedicated employees in the upcoming year? Branch Business sits down with two branch managers. Keep reading to discover insights into how this pair of stellar leaders motivates their teams and reaches their goals.How can your credit union improve itself as a place of work for your dedicated employees in the upcoming year? Branch Business sits down with two branch managers. Keep reading to discover insights into how this pair of stellar leaders motivates their teams and reaches their goals.
Every branch wants to start the new year strong with a motivated, productive team. Credit union branches around the nation are doing great work for their members by listening to their employees and becoming better workplaces. With a new year quickly approaching, many managers began planning for January early on.
Wondering what it takes to make a better workplace in 2017, we decided to ask two branch managers to share their insights with us. Read on to learn more about how these two star branch managers motivate their teams and reach their goals.
New Year’s Insight #1: Embrace your observational skills and invest time in understanding your workplace culture.
“Simple observation is the most effective way to read the culture of your branch,” said Koy Stone, branch manager of SC Telco Federal Credit Union’s Verdae Office in Greenville, S.C. “Numbers and reports do not show you everything.”
Instead, Stone suggests observing employees as they interact with each other and with members. This way, you can identify opportunities to improve and find outstanding employees who deserve your recognition.
When you notice excellence, recognize it. At SC Telco Federal Credit Union, handwritten notes displayed at every branch call attention to what great employees are doing.
“One of our core values is to have the ‘Heart of a Servant’ …. These notes serve as a motivator along with a reminder about why we’re here: to serve the members and to serve each other.”