By Jana Fowler
Mounting frustration over high-tech headaches has caused VA Desert Pacific Federal Credit Union to take the ultimate leap by launching into the technology systems “cloud.”
VA Desert Pacific FCU, located in Long Beach, CA, is the first credit union to adopt Catalyst Corporate’s new, hosted cloud services. Known as C3, the Catalyst Cloud Computing service provides safe, sound and secure options for “upsourcing” information technology systems and processes capable of freeing credit unions from ongoing technological challenges and hassles.
That solution is just what Christine Wood, Chief Operating Officer at the $58 million VA Desert Pacific FCU, was looking for.
According to Wood, the technology situation at the credit union has been difficult. “We have 14 employees and no IT department. We have a part-time consultant, but he is not always available to us,” she explained.
“We simply don’t have any technical expertise on staff,” said Wood who has been with the credit union for nine years. “I know more about IT than I ever wanted to know because of my position here,” she said. But as COO, she also has to focus on lending, operations and compliance.