In an effort to further enhance its commitment to delivering an exceptional experience for its Owner credit unions and their members, PSCU has announced that Kevin Spear has been named senior vice president, Service Delivery. In his role, Spear will be responsible for driving the strategic direction, continuous improvement and operational effectiveness of PSCU’s Service Delivery team.
Spear’s appointment marks a return to the company for the payments industry veteran, who previously led Client Relations and Services at PSCU from 2006 to 2012.
“Kevin brings an impressive background and proven experience to PSCU, including extensive payments experience, a long list of credit union relationships and strong working knowledge of what makes PSCU great – a perfect combination for this role,” said Dean Young, EVP and chief experience officer at PSCU. “His passion for serving credit unions is unsurpassed, and we know he will continue to help lead PSCU in delivering industry-leading product offerings and exceptional services to our Owner credit unions.”
Throughout his career, Spear has held several executive roles in sales, service and client relations with firms including Card Management Corporation, PNC Bank and UPS Capital Corp. He holds a bachelor’s degree in Mathematics from West Virginia Wesleyan College and an MBA in Marketing from the University of Pittsburgh. Spear is actively involved in civil and charitable organizations, including serving on his alma mater’s Board of Trustees at West Virginia Wesleyan College.
“It is an honor and privilege to return to PSCU, a company in an industry I have come to know and love,” said Spear. “I look forward to not only reconnecting with PSCU colleagues, but also with many of the credit unions I have had the chance to work with over the years. It is an exciting time to be a part of the ever-growing and changing credit union industry, and I am eager for the opportunity to help PSCU provide its Owner credit unions and their members the experiences and services they have come to know and expect from their trusted partner.”
PSCU, the nation’s premier payments CUSO, supports the success of 1,500 credit unions representing more than 3.8 billion transactions annually. Committed to service excellence and focused on innovation, PSCU’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. The origin of PSCU’s model is collaboration and scale, and the company has leveraged its influence on behalf of credit unions and their members for more than 40 years. Today, PSCU provides an end-to-end, competitive advantage that enables credit unions to securely grow and meet evolving consumer demands. For more information, visit pscu.com.