How can credit unions use technology to enhance members’ branch experience during Covid-19?
Despite the ongoing havoc from Covid-19 and the disruption to face-to-face communication, consumers still need to conduct critical financial transactions and access their money, whether through online/mobile channels, self-serve options or visiting a branch. For nearly seven months, credit unions have faced the two-fold challenge of ramping up digital capacity to serve growing demand, while also offering safe and welcoming access to physical branches.
To meet needs in the branch, credit unions had to respond quickly with robust measures to protect members’ health and safety, including enhanced cleaning, social distancing, and PPE (sanitizers, masks, gloves and plastic partitions for employees). Communication w...