The early months of 2020 have been a whirlwind for many industries. We saw businesses of all kinds – restaurants, car selling, etc. – have to reshape their models and processes, in very quick time, if they wanted to survive during the COVID-19 pandemic state shutdowns. The virus has changed many aspects of how we interact, and how consumers borrow money from lenders, such as credit unions, is no exception. Many lenders found themselves unprepared for handling complete digital loan transactions, from signature to eVaulting. While some states are starting to reopen, there is no telling when or if things will fully go back to normal or if people will ever feel comfortable about being in a room with several individ...
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