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TRAINING

Org-Chart Goal Setting

BY KENNETH C. BATOR Employees who understand how they fit into your credit union’s grand scheme are more engaged employees, but how do you convey...

A Table for Three or Four for Goal Setting?

BY KENNETH C. BATOR How many goals should your credit union have juggling in the air at a strategic planning session? The magic number seems...

Our Brand is…

BY KENNETH C. BATOR Like most people I hate going to the dentist. Regardless I go every six months because I don’t like the alternative...

A Dual Purpose for Strategic Planning

BY KENNETH C. BATOR We’re past the unofficial end of summer - Labor Day Weekend. This time also marks the beginning of two more important...

Experience Trumps Service

BY KEN BATOR An insider’s glance into the recent Southern California Credit Union Alliance conference reveals an important takeaway for credit unions. Providing good service...

A New Napkin: The Strategic Map

BY KEN C. BATOR When devising a strategic plan, does your credit union opt for the impromptu napkin route or the multi-paged written binder. Neither...

This Is Your Time!

BY KENNETH C. BATOR What does the Miracle on Ice 1980 U.S. Olympic Hockey Team have to do with the present state of the credit...

Those Darn Millennials

BY KENNETH C. BATOR When it comes to capturing the business of the Millennial crowd, credit unions may feel as though they’re darned if they...

The Batting Order of Brand Associations

BY KENNETH C. BATOR Baseball season is coming. It’s right around the corner. The sound of the ball off the bat, the smell of fresh...