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A Discussion On “Can Small Credit Unions Survive?”

In addition to my consulting work, some of you know I am also passionate about managing the Police Officers’ CU Association (POCUA). It’s an...

The “Employees-First” Approach, also Known as “There is No #2”

  “The member is number one. All of you are number two!” This was part of the introductory remarks by a leading credit union executive...

Traditional Sales Training…Don’t Your Employees Deserve Better?

“Have you had any sales training?” This was one of the initial questions during my first interview for what eventually began my career in...

How to Collaborate

BY KENNETH C. BATOR As much as we are taught in college, in CUNA school, from webinars, and from conferences there are certain things that...

Make Every Employee Part of “The Why”

BY KENNETH C. BATOR, MBA There is a lot of talk about how consumers aren't just looking for products and services these days. They're looking...

Org-Chart Goal Setting

BY KENNETH C. BATOR Employees who understand how they fit into your credit union’s grand scheme are more engaged employees, but how do you convey...

A Table for Three or Four for Goal Setting?

BY KENNETH C. BATOR How many goals should your credit union have juggling in the air at a strategic planning session? The magic number seems...

Our Brand is…

BY KENNETH C. BATOR Like most people I hate going to the dentist. Regardless I go every six months because I don’t like the alternative...

A Dual Purpose for Strategic Planning

BY KENNETH C. BATOR We’re past the unofficial end of summer - Labor Day Weekend. This time also marks the beginning of two more important...