spot_img
HomeTRAINING

TRAINING

Ascend Federal Credit Union Makes Training Magazine’s Top 100 for 7th Consecutive Year

This is the 6th consecutive year Ascend has placed in the Top 40 TULLAHOMA, Tenn., Feb. 10, 2021 – Ascend Federal Credit Union, the largest federal credit...

CU Solutions Group acquires Canada-based CU Training

CU Solutions Group commits to long-term support of Canada’s credit unions, promising additional investments into the learning management software and other complementary solutions LIVONIA, Mich.,...

2021 Will Be the Year of The Mortgage and The Growth of the Primary Financial Relationship

In 2017 I was working with a credit union client’s marketing director to build a few strategic outbound calling lists. One of their primary...

BALANCING EMPLOYEES’ BEHAVIOR AND PRODUCTIVITY

One sentiment we hear from our partners and colleagues in the financial industry is,“We can’t wait to get our team back together again.”This is...

4 Practices to Double Your Outbound Sales Results

It was 2010. America was just coming out of the Great Recession. The credit union outbound sales team I was leading had just doubled...

20 CU Sales Myths Debunked {Part 1}.

  As I travel the country to provide training to salespeople and their leaders, I encounter many myths about selling. While some are quite funny...

Members Really Don’t Care About the Features

If you have ever received sales training you are probably very familiar with the saying, “Features Tell - Benefits Sell”. In fact, it’s likely...

Best Practices for Workforce Management in the Contact Center

What is the No. 1 goal for any contact center manager in any industry? To provide world-class service. This is an invariable response that...

Controlling Employee Benefit Costs Strategically

Rodney May, Vizo Financial, chief engagement officer Jesse Kohl, InterLutions, president In December of 2018, the Bureau of Labor Statistics reported the average cost to a U.S. employer...