spot_img
HomeTRAINING

TRAINING

20 CU Sales Myths Debunked {Part 1}.

As I travel the country to provide training to salespeople and their leaders, I encounter many myths about selling. While some are quite funny...

Members Really Don’t Care About the Features

If you have ever received sales training you are probably very familiar with the saying, “Features Tell - Benefits Sell”. In fact, it’s likely the only...

Best Practices for Workforce Management in the Contact Center

What is the No. 1 goal for any contact center manager in any industry? To provide world-class service. This is an invariable response that...

Controlling Employee Benefit Costs Strategically

Rodney May, Vizo Financial, chief engagement officer Jesse Kohl, InterLutions, president In December of 2018, the Bureau of Labor Statistics reported the average cost to a U.S. employer...

A Discussion On “Can Small Credit Unions Survive?”

In addition to my consulting work, some of you know I am also passionate about managing the Police Officers’ CU Association (POCUA). It’s an...

The “Employees-First” Approach, also Known as “There is No #2”

  “The member is number one. All of you are number two!” This was part of the introductory remarks by a leading credit union executive...

Traditional Sales Training…Don’t Your Employees Deserve Better?

“Have you had any sales training?” This was one of the initial questions during my first interview for what eventually began my career in...

How to Collaborate

BY KENNETH C. BATOR As much as we are taught in college, in CUNA school, from webinars, and from conferences there are certain things that...

Make Every Employee Part of “The Why”

BY KENNETH C. BATOR, MBA There is a lot of talk about how consumers aren't just looking for products and services these days. They're looking...