Publisher’s Note: We all lost a good friend with the recent passing of Rex Johnson, a true giant in the credit union industry! The readers…
Posts published in “TRAINING”
A few years ago, I had the opportunity to spend an entire day shadowing team members in a client’s branch network. I do quite a…
Many years ago, I remember sitting in a meeting led by our team’s Senior Vice President where he was discussing his vision for our outbound…
This is the 6th consecutive year Ascend has placed in the Top 40 TULLAHOMA, Tenn., Feb. 10, 2021 – Ascend Federal Credit Union, the largest federal credit…
CU Solutions Group commits to long-term support of Canada’s credit unions, promising additional investments into the learning management software and other complementary solutions LIVONIA, Mich.,…
In 2017 I was working with a credit union client’s marketing director to build a few strategic outbound calling lists. One of their primary initiatives…
One sentiment we hear from our partners and colleagues in the financial industry is,“We can’t wait to get our team back together again.”This is a…
It was 2010. America was just coming out of the Great Recession. The credit union outbound sales team I was leading had just doubled its…
As I travel the country to provide training to salespeople and their leaders, I encounter many myths about selling. While some are quite funny and…
If you have ever received sales training you are probably very familiar with the saying, “Features Tell – Benefits Sell”. In fact, it’s likely the…
What is the No. 1 goal for any contact center manager in any industry? To provide world-class service. This is an invariable response that beckons…
Rodney May, Vizo Financial, chief engagement officer Jesse Kohl, InterLutions, president In December of 2018, the Bureau of Labor Statistics reported the average cost to…