Experience Trumps Service
BY KEN BATOR An insider’s glance into the recent Southern California Credit Union Alliance conference reveals an important takeaway for credit unions. Providing good service…...
Category Archives: TRAINING
A New Napkin: The Strategic Map
BY KEN C. BATOR When devising a strategic plan, does your credit union opt for the impromptu napkin route or the multi-paged written binder. Neither…...
This Is Your Time!
BY KENNETH C. BATOR What does the Miracle on Ice 1980 U.S. Olympic Hockey Team have to do with the present state of the credit…...
Those Darn Millennials
BY KENNETH C. BATOR When it comes to capturing the business of the Millennial crowd, credit unions may feel as though they’re darned if they…...
The Batting Order of Brand Associations
BY KENNETH C. BATOR Baseball season is coming. It’s right around the corner. The sound of the ball off the bat, the smell of fresh…...
Hey, We Are a Credit Union…and Nobody Cares!
BY KENNETH C. BATOR You’re a credit union. That sets you apart, right? Wrong. The truth is no one really cares. What they really want…...
REACH for More in 2017
BY KENNETH C. BATOR “Do you run a credit union that just so happens to be in business? Or do you run a business that offers…...
The Strategic Power of People, Purpose and Performance
BY KENNETH C. BATOR Since publishing my book, The Formula for Business Success = B+C+S, one of my top five past times is meeting with…...
Hiring for Culture – It Takes Some IMAZination
BY KENNETH C. BATOR When hiring new staff, does your credit union exude an environment of pure imagination and fun? If not, you might want…...
What’s in a Name?
BY KENNETH C. BATOR Is your credit union contemplating a name change? Such a decision shouldn’t be undertaken lightly, but it can be the right one…...
What’s Old Is New Again – Kind Of
BY LARS HOLMQUIST If you believe your credit union is too small to compete with the big banks when it comes to cutting-edge technology, you’re…...
Merger Strategy 2 – You Wanna Dance with Me?
BY KENNETH C. BATOR I used to make fun of movie sequels. I used to shout, “Can’t the folks in Hollywood come up with something…...