In addition to my consulting work, some of you know I am also passionate about managing the Police Officers’ CU Association (POCUA). It’s an organization…
Posts published in “TRAINING”
“The member is number one. All of you are number two!” This was part of the introductory remarks by a leading credit union executive…
BY KENNETH C. BATOR “Have you had any sales training?” This was one of the initial questions during my first interview for what eventually began…
BY KENNETH C. BATOR As much as we are taught in college, in CUNA school, from webinars, and from conferences there are certain things that…
BY KENNETH C. BATOR, MBA There is a lot of talk about how consumers aren’t just looking for products and services these days. They’re looking…
BY KENNETH C. BATOR Employees who understand how they fit into your credit union’s grand scheme are more engaged employees, but how do you convey…
BY KENNETH C. BATOR How many goals should your credit union have juggling in the air at a strategic planning session? The magic number seems…
BY KENNETH C. BATOR Like most people I hate going to the dentist. Regardless I go every six months because I don’t like the alternative…
BY KENNETH C. BATOR We’re past the unofficial end of summer – Labor Day Weekend. This time also marks the beginning of two more important…
BY KEN BATOR An insider’s glance into the recent Southern California Credit Union Alliance conference reveals an important takeaway for credit unions. Providing good service…
BY KEN C. BATOR When devising a strategic plan, does your credit union opt for the impromptu napkin route or the multi-paged written binder. Neither…
BY KENNETH C. BATOR What does the Miracle on Ice 1980 U.S. Olympic Hockey Team have to do with the present state of the credit…