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Member Service

LAFCU Leading the Way in COVID-19 Member Assistance

Los Angeles Federal Credit Union (LAFCU) is at the forefront of member hardship assistance programs designed to financially help their members during the...

Creating a Better Member Experience in Credit Unions

Credit unions are unique, because by definition, they are by and for their members. They have always prioritized providing an exceptional service and building...

Keeping Up with the Times: the Importance of Modernizing Member Service in a Digital-First World

Technology advances have significantly impacted consumers’ expectations for every service provider they interact with, including their financial institutions. Uber and Lyft can immediately populate...

Take Action to Strengthen Your Member Relationships in Midst of Crisis

Suddenly, every day seems to provide less certainty of the future. Our communities, our country and our world are drawn together in purpose and...

Five Things Every Credit Union Should Consider When Using AI-Powered Bots and Live Engagement to Create the Ideal Member Experience

Digitization and mobile banking continue to expand and alter the traditional branch-based model for credit unions. AI-powered BOTs are transforming online customer interactions for...

Maturation in Member Experience: Gauging Whether You Meet Your Members’ Expectations in Today’s Age of Experience

Financial institutions used to compete on product. Today we compete on customer experience, but what began as a digital arms race to deploy seamless...

Merging the Digital Experience with Human Interaction

There have been many improvements over the past few years in the customer service sector. Yet, while some of those positive changes are because...

Wescom’s New Quick Assist Loan Program

An alternative to high-interest loans to support members in ne According to a 2018 Federal Reserve Survey, 40 percent of Americans cannot financially withstand an unexpected $400...

How to Own the Home Buying Journey

Savvy members in today’s digital world are constantly pushing the financial industry to better meet their needs. With companies such as Amazon raising the bar through...