As Part of Ardent’s Ongoing Efforts to Provide Innovative Solutions for its Members, the Credit Union Also Offers Auto-Buying and Recreational Vehicle-Buying Concierge Services PHILADELPHIA…
Posts published in “Member Service”
Reflecting on the changes that have occurred over the last few years in the banking industry, it’s no surprise that customer communication preferences have completely…
Account holders have unique stories and varying financial needs, which makes delivering meaningful engagements increasingly difficult from afar. Although the line in the sand has…
SAN DIEGO – February 2, 2021: As they strive to empower the people of Northern New Mexico to achieve their dreams, Zia Credit Union ($176 million assets; 11,819…
When you are running a credit union, it goes without saying that attracting more members to your brand is paramount. The chart below shows the top marketing…
Los Angeles Federal Credit Union (LAFCU) is at the forefront of member hardship assistance programs designed to financially help their members during the COVID-19 pandemic.…
Credit unions are unique, because by definition, they are by and for their members. They have always prioritized providing an exceptional service and building personal…
Technology advances have significantly impacted consumers’ expectations for every service provider they interact with, including their financial institutions. Uber and Lyft can immediately populate frequent…
Suddenly, every day seems to provide less certainty of the future. Our communities, our country and our world are drawn together in purpose and sacrifice…
Digitization and mobile banking continue to expand and alter the traditional branch-based model for credit unions. AI-powered BOTs are transforming online customer interactions for all…