Credit unions are unique, because by definition, they are by and for their members. They have always prioritized providing an exceptional service and building personal…
Posts published in “Member Service”
Technology advances have significantly impacted consumers’ expectations for every service provider they interact with, including their financial institutions. Uber and Lyft can immediately populate frequent…
Suddenly, every day seems to provide less certainty of the future. Our communities, our country and our world are drawn together in purpose and sacrifice…
Digitization and mobile banking continue to expand and alter the traditional branch-based model for credit unions. AI-powered BOTs are transforming online customer interactions for all…
Financial institutions used to compete on product. Today we compete on customer experience, but what began as a digital arms race to deploy seamless online…
There have been many improvements over the past few years in the customer service sector. Yet, while some of those positive changes are because of…
An alternative to high-interest loans to support members in ne According to a 2018 Federal Reserve Survey, 40 percent of Americans cannot financially withstand an…
Savvy members in today’s digital world are constantly pushing the financial industry to better meet their needs. With companies such as Amazon raising the bar…
When you begin life as the credit union for IBM employees, you quickly learn that your members are always going to be early adopters. This…
It’s no secret that every day, more and more of our interactions take place online. We bank, pay bills, shop and can even receive an…
The Federal Reserve Board’s Survey of Household Economics and Decisionmaking (SHED) from 2017 revealed that about half of U.S. adults with bank accounts had used…