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Member Relationships

Keeping Up with the Times: the Importance of Modernizing Member Service in a Digital-First World

Technology advances have significantly impacted consumers’ expectations for every service provider they interact with, including their financial institutions. Uber and Lyft can immediately populate...

Take Action to Strengthen Your Member Relationships in Midst of Crisis

Suddenly, every day seems to provide less certainty of the future. Our communities, our country and our world are drawn together in purpose and...

Maturation in Member Experience: Gauging Whether You Meet Your Members’ Expectations in Today’s Age of Experience

Financial institutions used to compete on product. Today we compete on customer experience, but what began as a digital arms race to deploy seamless...

Wescom’s New Quick Assist Loan Program

An alternative to high-interest loans to support members in ne According to a 2018 Federal Reserve Survey, 40 percent of Americans cannot financially withstand an unexpected $400...

How to Own the Home Buying Journey

Savvy members in today’s digital world are constantly pushing the financial industry to better meet their needs. With companies such as Amazon raising the bar through...

Managing Member Payment Relationships with Debit

Credit union executives juggle numerous priorities every day to provide their members with the best possible experience. While it is important for executives to monitor trends and...