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Member Relatiionships

Five Things Every Credit Union Should Consider When Using AI-Powered Bots and Live Engagement to Create the Ideal Member Experience

Digitization and mobile banking continue to expand and alter the traditional branch-based model for credit unions. AI-powered BOTs are transforming online customer interactions for...

Creating Genuine Relationships with Members

As many credit union executives know, communication is a crucial aspect of building long-standing relationships with members. Credit unions need to use each channel...

2020 Strategy: Increase Value of Member Relationships to Improve Portfolio Margins

Today’s tight margin environment makes it difficult for financial institutions to maintain profits. Those that don’t understand the sources of that profitability will continue to struggle the...