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Digital Transformations

IMM Launches New Client Experience Program, Appoints Industry Veteran, Tim Kanaley, Director

--eSignature provider assembles team of seasoned service professionals to further elevate client satisfaction-- RAHWAY, N. J., Nov. 18, 2021 –  IMM, the only eSignature provider...

Survey Shows Digital Transformation Driving Process Discovery, Task Mining Implementation

Financial services firms, including both banks and credit unions, are one of the largest users of process discovery and task mining tools to improve organizational processes...

The Growing Importance of Secure Remote Document Signing

As a result of shutdowns throughout the country and the rest of the world, remote work surged in 2020. And while many companies have...

New Platform Transforms Digital Workplace for Credit Unions

A credit union with nearly $2 billion in asset located in the Western U.S. had a problem. Saddled with 12-year-old legacy technology, its intranet...

Are You Ready for Your Digital Future?

A growing number of technology trends—from the massive influence of the cloud and mobile devices, to the impact of big data—are pressuring all types...

How to Own the Home Buying Journey

Savvy members in today’s digital world are constantly pushing the financial industry to better meet their needs. With companies such as Amazon raising the bar through...

Member Service Experience for Mobile Banking Apps

The Federal Reserve Board’s Survey of Household Economics and Decisionmaking (SHED) from 2017 revealed that about half of U.S. adults with bank accounts had...