CEDAR RAPIDS, Iowa － New technology is rapidly changing consumer behavior, and many industries are adjusting their strategies to accommodate their customers. In the financial…
Posts published in “Branching”
Even with spiking levels of COVID in communities across the country, credit union branches remain operational, and expect to stay open for business in their…
A few years ago, I was asked to present on sales compensation plans for a credit union client. The leaders of the credit union were…
Long before the COVID-19 pandemic, credit unions and community banks have been undergoing transformations to improve the customer experience and keep up with growing consumer…
The COVID-19 pandemic has impacted every American, especially essential workers like branch tellers who offer needed support to consumers who are navigating new financial hardships.…
It was 2010. America was just coming out of the Great Recession. The credit union outbound sales team I was leading had just doubled its…
According to Accenture, we are entering the Experience Era, punctuated by the delivery of more personalized and adaptive customer experiences powered by human-machine collaboration. This…
Over the last few years, I have had the great pleasure of working with many amazing credit unions. More importantly, I have been able to…
Do you remember the movie, The Abyss? This James Cameron thriller takes place in one of the deepest parts of the ocean, on the edge…
Digital transformation is driving significant change to the expectations of credit union members. Technology and lifestyle changes are making the digital experience the most…