I started making outbound sales calls to members when I joined our credit union’s outbound call center, in March of 2006. This was a brand-new…
Posts published in “Branch Sales”
For the last six years, I have worked with some amazing people and credit unions to help them improve their sales and service cultures. One…
It was 2010. America was just coming out of the Great Recession. The credit union outbound sales team I was leading had just doubled its…
Last month we published the first ten myths of this “Twenty Credit Union Sales Myths Debunked” series. *** I received some great reviews of the…
What are credit unions known for? This is a great question to ask yourself and others whether you are a credit union leader, an employee,…
If you have ever received sales training you are probably very familiar with the saying, “Features Tell – Benefits Sell”. In fact, it’s likely the…
Over the last few years, I have had the great pleasure of working with many amazing credit unions. More importantly, I have been able to…
Do you remember the movie, The Abyss? This James Cameron thriller takes place in one of the deepest parts of the ocean, on the edge…
It was 2002 and I was approaching the second anniversary for my very first credit union position. I had recently been promoted to…
Credit unions and banks can form the economic backbone of an entire city, state or region – and yet, in our digital age, this vast…