Credit unions and banks can form the economic backbone of an entire city, state or region – and yet, in our digital age, this vast…
Posts published in “BRANCH BUSINESS”
Collins Community Credit Union’s New Headquarters: Industry Leaders in Vision
by Betsy mcCloskey on May 20, 2019CEDAR RAPIDS, Iowa － New technology is rapidly changing consumer behavior, and many industries are adjusting their strategies to accommodate their customers. In the financial…
CO-OP’s Shared Branch Network: Enabling Credit Union Competitiveness
by Kaitlin Morrison on March 22, 2019We’re in an interesting moment for credit unions. Branches and mobile banking are currently core of most important financial consumer experiences, but credit union members…
Selling Opportunities
by Tim O'Hara on July 9, 2018BY NICK BROWN Several years ago, while I was working as a credit union outbound call center manager, I was asked to lead a series…
Becoming a Great Sales Coach
by Tim O'Hara on May 22, 2018BY NICK BROWN Who is the best coach you have ever had? For me, it was Hal, my little league soccer coach. He taught me…
Mapping the Member Journey
by Tim O'Hara on April 14, 2018BY ROB VANASCO Every credit union knows it needs to innovate. It is no secret that more and more members are demanding a digital experience…
This Often-Overlooked Branch Challenge Can Cost You
by Tim O'Hara on April 13, 2018BY CHAD DAVIS Senior Industry Marketing Manager, Financial Services Practice Group, Kronos From member service issues, to incremental loan growth, and everything in-between–there is never a…
The Secret to Selling is Asking the Right Questions
by Tim O'Hara on April 12, 2018BY NICK BROWN A few months ago, I went in to my credit union branch to deposit some checks into my business account. Like many…
Ten Workforce Management Mistakes in Credit Unions Today
by Tim O'Hara on March 18, 2018BY CHAD DAVIS Every financial institutionfocuses on workforce management to help optimize delivery of its products and services while operating as cost-efficiently as possible. Widely…
Is Loan Recapture Dead?
by Tim O'Hara on March 9, 2018BY NICK BROWN It’s March which means it’s time—possibly—for another interest rate increase. With a strong, growing global economy and inflation concerns, new Fed Chair…
Resorting to Market-Based Branch Staffing Could Cost More Than You Think
by Tim O'Hara on January 16, 2018BY KEVIN STEEL The challenge of staffing branches with a cost-effective approach still remains, especially when stacked up against the pressures of member expectations for…
Sadly, Your Employees Are Likely “Unselling” Members
by Tim O'Hara on December 26, 2017BY NICK BROWN Are your credit union’s staff members playing the role of order taker rather than taking advantage of member interactions and selling products and services?…