Digitization and mobile banking continue to expand and alter the traditional branch-based model for credit unions. AI-powered BOTs are transforming online customer interactions for all…
Posts published in “BRANCH BUSINESS”
If you have ever received sales training you are probably very familiar with the saying, “Features Tell – Benefits Sell”. In fact, it’s likely the…
Credit unions and banks can form the economic backbone of an entire city, state or region – and yet, in our digital age, this vast…
CEDAR RAPIDS, Iowa － New technology is rapidly changing consumer behavior, and many industries are adjusting their strategies to accommodate their customers. In the financial…
We’re in an interesting moment for credit unions. Branches and mobile banking are currently core of most important financial consumer experiences, but credit union members…
BY NICK BROWN Several years ago, while I was working as a credit union outbound call center manager, I was asked to lead a series…
BY NICK BROWN Who is the best coach you have ever had? For me, it was Hal, my little league soccer coach. He taught me…
BY ROB VANASCO Every credit union knows it needs to innovate. It is no secret that more and more members are demanding a digital experience…
BY CHAD DAVIS Senior Industry Marketing Manager, Financial Services Practice Group, Kronos From member service issues, to incremental loan growth, and everything in-between–there is never a…
BY NICK BROWN A few months ago, I went in to my credit union branch to deposit some checks into my business account. Like many…
BY CHAD DAVIS Every financial institutionfocuses on workforce management to help optimize delivery of its products and services while operating as cost-efficiently as possible. Widely…
BY NICK BROWN It’s March which means it’s time—possibly—for another interest rate increase. With a strong, growing global economy and inflation concerns, new Fed Chair…