CEDAR RAPIDS, Iowa － New technology is rapidly changing consumer behavior, and many industries are adjusting their strategies to accommodate their customers. In the financial…
Posts published in “BRANCH BUSINESS”
Cornerstone Community Financial (CCF), a leading community-focused credit union with seven branches and 23,000 members throughout SE Michigan and the Toledo, Ohio-area, has welcomed Mark Evenson…
Last month we published the first ten myths of this “Twenty Credit Union Sales Myths Debunked” series. *** I received some great reviews of the…
Digitization and mobile banking continue to expand and alter the traditional branch-based model for credit unions. AI-powered BOTs are transforming online customer interactions for all…
If you have ever received sales training you are probably very familiar with the saying, “Features Tell – Benefits Sell”. In fact, it’s likely the…
Credit unions and banks can form the economic backbone of an entire city, state or region – and yet, in our digital age, this vast…
We’re in an interesting moment for credit unions. Branches and mobile banking are currently core of most important financial consumer experiences, but credit union members…
BY NICK BROWN Several years ago, while I was working as a credit union outbound call center manager, I was asked to lead a series…
BY NICK BROWN Who is the best coach you have ever had? For me, it was Hal, my little league soccer coach. He taught me…
BY ROB VANASCO Every credit union knows it needs to innovate. It is no secret that more and more members are demanding a digital experience…