Brad Calhoun, President/CEO of Teachers Federal Credit Union (TFCU) in Happauge, NY, one of the country’s largest credit unions, joined other CEOs and top executives…
Posts published by “Tim O'Hara”
Sharonview Federal Credit Union Announces Chief Financial Officer
by Tim O'Hara on September 10, 2019Sharonview Federal Credit Union, one of the nation’s top 200 credit unions, is pleased to announce its new Chief Financial Officer – Jim Edwards, who…
Sharon Credit Union appoints new Board Chairman
by Tim O'Hara on August 2, 2019SHARON, MA — Glenn Parsons has been newly appointed as the new Chairman of the Board at Sharon Credit Union. Glenn was most recently the Vice…
Security First FCU Names New President/CEO
by Tim O'Hara on June 18, 2019(EDINBURG, TEXAS) June 17, 2019 — Security First Federal Credit Union named Erasmo Ramos as its new president/CEO effective Monday, June 24. Credit Union Resources,…
Why Branches are on the Front Lines of Providing a Best-in-Class Experience
by Tim O'Hara on June 5, 2019Credit unions and banks can form the economic backbone of an entire city, state or region – and yet, in our digital age, this vast…
The Law of Attraction: Using a highly-segmented digital strategy to attract deposits
by Tim O'Hara on January 31, 2019BY MATT JOHNNER Simply put, the Law of Attraction is the ability to attract areas of focus into our lives. It is the idea that…
Attribution Models in Marketing: Trying to Perfect the Imperfect
by Tim O'Hara on January 29, 2019BY AARON GREGERSON Recently, I was participating in a strategy meeting with a client as we were preparing for the upcoming year’s budgets. As our…
Credit Unions Can Also Own the Deposit Market!
by Tim O'Hara on January 20, 2019BY NICK BROWN I know, it is cliché to say but WOW… Where did 2018 go? It is hard to believe that December is upon…
Mind the Wait – Apply Technology to an Age-Old Member Service Challenge
by Tim O'Hara on January 16, 2019BY CHAD DAVIS For as long as there have been customers, there have been waiting areas—queues or rows of chairs where people wait for their…
Removing Member Friction: The Number One Fraud Prevention Challenge for Credit Unions
by Tim O'Hara on January 16, 2019BY CHRIS LUTTRELL Recent data confirms that trying to balance the need for fraud prevention with member expectations for frictionless experiences, all in a competitive…
AI’s Role in Shaping Credit Unions
by Tim O'Hara on January 15, 2019BY RENÉ CLAYTON Improving the member experience is always a top priority for credit unions, but as technology continues to evolve, so have member expectations.…
Tips and Tricks for Hiring Service-Minded People
by Tim O'Hara on January 14, 2019BY LIN GRENSING-POPHAL The world is certainly full of “professional interviewees” who are adept are putting their best feet forward during the interview process. That…